1. News Letter
Bits& Bytes CELEBRATING
Volume 1

2. We Thank All Our
Customers For Our Growth
And The Milestones We
Achieved Last Year
Welcome to the first issue of “Bits & Bytes”, our quarterly newsletter.
In this newsletter we are sharing our valuable insights on how our organization is different from others and the
factors that has helped us to achieve our goals . In FY 2015 -16 “Hitachi Systems Micro Clinic” noticed a huge
growth in business by witnessing a 48 % year on year growth from the last fiscal .
Building with 25 years of experience, Hitachi System Micro Clinic is adding real value to the today`s
organizations and we take pride in working collaboratively with our customers to deliver piece of mind with
achievement of operational excellence, maximizing efficiencies and bringing technology enabled business
transformation.
Here is the “Bits & Bytes” of our capabilities , the key differentiators and our new services offerings that has
helped us to achieve new heights last year.
As a TEAM, I am sure all of Together Everyone Achieve More and I have tremendous faith and confidence in
each person’s capabilities and look forward to a defining year for Hitachi Systems Micro Clinic fuelled by its
group well-established mainstay : SOCIAL INNOVATION – IT’S OUR FUTURE.
We welcome you to share valuable inputs to make this newsletter more informative and engaging for all . If you
wish to showcase your articles/stories/share testimonials through our newsletter, kindly send us an email on
marketing@hitachi-systems.com .We would be delighted to promote our esteemed customers , vendors and
partners.
Mr. Tarun Seth
Managing Director
Hitachi Systems Micro Clinic Pvt.Ltd.
2

3. About the
Company
Hitachi Systems Micro Clinic is an End-to End IT Services & Solutions provider that helps
businesses to meet today`s challenging & complex IT requirements by offering High End
Solutions such as End User Computing , Server Backup & Storage , Virtualization ,
Networking , Security, Cloud Platforms and High End Services such as Managed IT
Services , Data Center Services , Professional Security Services , Application Services ,
Cloud Services.
Fuelled by Hitachi Group SOCIAL INNOVATION –IT’s OUR FUTURE , Hitachi Systems
Micro Clinic rapid growth over the years is a testament to the end less possibilities that
our clients experience every day with us . Building with 25 years of experience, we offer
real value to organizations through our domain expertise & IT solutions with proven
track record in the field of IT Integration and world-class service. It’s how we keep you
moving forward.
We offer solutions & services that you can rely upon and expertise that you can trust
upon. With this we aim to be a service oriented organization which offers limitless
opportunities to all our customers . In the increasingly complex and fast moving
business scenario “Hitachi Systems Micro Clinic“ can help your organization succeed.
The company believes in providing the best possible turnaround solutions to its
customers and thus, we operates through a massive network across the country.
Established in 1991, the company is headquartered in New Delhi and has expanded its
reach across 18 major cities in India with 3000+ marquee customers across verticals.
It provides customized solutions to organizations of all sizes with a focus on reducing
costs, increasing business agility and enabling freedom of choice.
MISSION
VALUE
VISION
•Contribute to society through the
development of superior, original
technology and products .
•Hitachi Founding Spirit: Harmony,
Sincerity, Pioneering Spirit .
•Hitachi delivers innovation that
answer society’s challenges. With
our talented team and proven
experience in global markets, we
can inspire the world .
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4. Our
Growth
The Fiscal 2015-2016 was “Hitachi System Micro Clinic” most successful year ever, with
revenue growth of 48% . Over the last 2 years we have grown as “Hitachi Company”
with achievement of good financial results .
This growth has been fuelled by record sales of our extensive “IT Solutions & Services”
portfolio to the Large Customer Base and Introduction of New Global Technologies &
Services like – NOC (Network Operations Centres ), SOC(Security Operations Centres ),
Cloud & Business Analytics that has helped us to serve new customers.
Our continued success is the result of “Commitment of Best Services” to our customers
and it is a testament to the successful execution capabilities of our teams . We also
thanks our “OEM Partners” who have trusted and helped us all the way in this
endeavour .
4
48 %Revenue Growth Rate
In FY -2015-2016
Looking ahead for many big numbers in coming year , all thanks to our customer for
their encouragement and support .
The combined dedication, resilience and willingness to make bold commitments has
helped us enormously to strengthened our client portfolio and delivered the peace of
mind to the customer in their IT Journey .
n
e
a

5. The
Competitive
Edge
Why Hitachi ?
Client Profile One of India’s Leading Provider of Housing Finance
Business
Requirement
The Client is looking for a storage tech-refresh for their Current Storage in order to benefit from the flash technology
development and enhancement for the Performance.
The Storage is currently catering to in-house developed applications with oracle as the backend database.
Client storage at present was getting utilized to the potential of the current configuration.
Solutions
Understanding the Business Requirements , Hitachi Systems Micro Clinic offered the following solutions :
NetApp FAS 8040 with 6 disk shelf’s of 1.2 TB SAS, 2 disk shelf’s of 4 TB NL SAS and 17 disks of 800 GB SSD for primary BKC
data center.
•NetApp FAS 8020 with 3 disk shelf’s of 1.2 TB SAS, 1 disk shelf of 4 TB NL SAS and 5 disks of 800 GB SSD for DR data
center.
•Disk shelf DS 2246 with 12 disks of 1.2 TB SAS for m framnas FAS 2240 controller.
•12 disks of 2 TB SATA for existing disk shelf for hdfcramnas3/4 FAS 2240 controller.
Benefits
The Client achieved the following benefits due to our Solutions :
 Easily scalable information management to offer to the business
 Higher levels of automation to empower the same workforce
 Overall cost efficiency for CAPEX and more importantly OPEX categories
 IT responsiveness to users' needs - both existing and future
 Leverage existing investment in intellectual property while minimizing the need to acquire more.
Client Profile One of India `Leading Electrical Equipment Company with Global Foot Prints
Business
Requirement
Solutions
Benefits
 Asset Compliance was one of the key concerns of the client due to their geographic reach & scaled operations
 The Client wanted to ensure that the systems at remote locations were upgraded with the latest security patches
 Managing the Asset inventory of the machines located at various diversified locations was not only challenging as
well as error prone.
 Traditional support model of delivering on premise services & support often restricted the company resources
during busy period & created process inefficiencies.
 Understanding the Business Requirements , Hitachi Systems Micro Clinic assisted the client to deploy a
remote & automatic systems management solution from PCVISOR (VSA Module) that allowed
administrators to monitor all systems on the network & ensured they are patched correctly from a
central data center.
 This also offered broad “Remote Management” capabilities as part of a Unified Management solution.
• Monitored & Managed Assets helped to provide better Asset Management Capabilities to Client.
• Provided enhanced reporting Capabilities & Improved Patch Management
• Deployed Applications Remotely & Maintained Antivirus at various locations
• Ensured Software Compliance & Managed Tickets pertaining to end users
• Generated Hardware / Software Reports
 Enhanced Productivity: Increased availability of systems and data improved the productivity of business.
 Consistency: Administrators now have complete control over the entire IT systems
 Reliability: Reliable inventory tracking features gave the IT staff a better handle on what is on the network .
 Time Saving: The time saved allowed administrators to focus less on administration and more on projects that help
drive revenue.
 Compliance: The proactive systems management strategy ensured that all systems were up and running at all times
 Efficient Patch & Antivirus Management: PCVISOR Automated Managed Services Solution helped with efficient Patch
& Antivirus Management.
Introduction Of Path Breaking Hitachi Global Technologies Such
As NOC & SOC Services In India
Last year Hitachi System Micro Clinic launched a 24x7x365 monitoring
centre in India to ensure optimum health and operation of your
system. Linked to Hitachi Yokohama (Japan) data centre, NOC reduce
operating costs, free up resources and eliminate the need for
maintaining complex network operations.
Not only this but also Hitachi Systems Micro Clinic is widely known for
the customised package it offers to its clients .Lets have a look at Some
of our client success stories for our SSN (Server Storage & Networking)
and Managed IT Services .
Case 1 :Provided Scalability & Reduced Cost
Case 2 : Enhanced compliance & Increase Productivity
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6. Why us ?
Company Strengths
Customer needs are our top priority and, whatever be the business requirements
you can be certain that they will be addressed by our teams. We work with
customers throughout their entire IT Life Cycle, from negotiation to offering
customized solutions & designs to final delivery, while maintaining clear & open
line of communication at all intervals. We follow strong project management
methodologies , processes and expertise to solve customers complex IT issues &
problems . We help today`s organisations to gain competitive advantage and
reduce risks with our Solutions & Services .
Customer Base: 3000 + PAN India Presence : 18
Offices/180+ Service
Locations With Strong
Team Of Skilled
Technological Professionals
Leading Global Technology
Vendor Engagement 24*7*365 Support
Capabilities
Diversified Industry
Experience & Project
Expertise.
•Project Execution under
with PMI project
management process.
•NOC – Network
Operations Centres , to
manage End-to-End IT
Infrastructure.
•Strong adherence to best
practices & SOP’s that
ensure compliance
•Expertise to deliver most
complex /challenging
projects
Best Practices /
Certifications
ISO 9001:2008
ISO20000
ISO 27001
Our Competitive
Advantages
End User Computing
SSN
(Server Storage
Networking)
Security Services
•Complete IT Lifecycle
Management
•24*7*365 Support
•Committed delivery
•Access to 180 service
points across India
•Support service backed by
Hitachi Global Expertise
• Support For Full
Security Life-cycle-
Assessment, Product,
Monitor,Management
• Professional Services
Team For Project
Management
• Wide Spectrum Of
Vendor Support
• Enterprise Reference
Customer Base Both
In India And Overseas
Financially Stable To
Support Project Financing
Needs
Option Of Service Led
Model For Customer
• Decades of Experience
in FMS & AMC Services
• Hitachi Brand Name In
Server, Storage, Data
Centers Area
• Wide Range Of
Disruptive Technology
Enabled Services To
Choose Upon –First
Time in India
• Wide Reach & Presence
in Multiple Countries &
Worldwide
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7. AWARDS
&
ACHIEVEMENTS
Awards
HP COMPUTING CHAMPION OF THE YEAR
PARTNER OF THE YEAR –NET APP
GOLD PARTNER OF THE YEAR-TRENDMICRO
Our Awards & Achievements are recognition of the hard-work and
extraordinary efforts undertaken by “Hitachi Systems Micro Clinic”
teams to bring value to all our Customers over the years. Some of the
Key Awards/ Achievements received during 2015-2016 are
mentioned below :
OUTSTANING CONTRIBUTION (TECHNICAL) AWARD -VMWARE
GOLD PARTNER OF THE YEAR AWARD – TREND MICRO
EVENTS
We partner with leading OEM’s in India & Worldwide across different
categories for joint events and other co-promotion events in major
cities to promote and showcase different IT Solutions & IT Services to
Customers .
Some of the key OEM Events that Hitachi Systems Micro Clinic has
actively participated are mentioned in the snapshots below :
Events 2016
9th January - NetApp Event, Mumbai & Pune
22nd January – HP INC Event, Mumbai
26th February - HP INC Event, Delhi
11th March – Veeam Event, Mumbai
11th March – Hitachi Data System Event , Chennai
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8. E-44/2, Okhla Industrial Area, Ph-II, New Delhi-110 020
+(91) -11- 49250700 / +(91) -11- 49250723
+(91)-11-49250731
Toll Free - 1800-301-01-855
Website :www.hitachi-systems-mc.com
marketing@hitachi-systems-mc.com