Introducing tivoli personalized services manager 1.1 sg246031

Introducing
Tivoli Personalized
Services Manager 1.1
Supports pervasive devices

Creates personalized service
environments

Provides self care

Stephen Hochstetler
Edgar Gutierrez
Patricia Iglesias

ibm.com/redbooks

SG24-6031-00

International Technical Support Organization

Introducing
Tivoli Personalized Services Manager 1.1

June 2001

Take Note!
Before using this information and the product it supports, be sure to read the general information in
Appendix A, “Special notices” on page 291.

First Edition (June 2001)

This edition applies to V1R1 of Tivoli Personalized Services Manager, TPSM product number
5698-PSM for use with the AIX and Solaris operating systems.

Comments may be addressed to:
IBM Corporation, International Technical Support Organization
Dept. JN9B Building 003 Internal Zip 2834
11400 Burnet Road
Austin, Texas 78758-3493

When you send information to IBM, you grant IBM a non-exclusive right to use or distribute the
information in any way it believes appropriate without incurring any obligation to you.

© Copyright International Business Machines Corporation 2001. All rights reserved.
Note to U.S Government Users – Documentation related to restricted rights – Use, duplication or disclosure is subject to
restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
The team that wrote this redbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Comments welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Chapter 1. Evolution of the Internet and ISP solutions . . . . . . . . . . . . . 1

Chapter 2. Overview of Tivoli Personalized Service Manager . . . . . . . . 5
2.1 What's new for this release of Tivoli Personalized Services Manager . . 6
2.1.1 Web Hosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.1.2 Portal Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.1.3 Radius . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.1.4 DB2 support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.1.5 Localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.1.6 Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1.7 Integration with WebSphere Everyplace suite . . . . . . . . . . . . . . . 10
2.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.2.1 Device Manager (only in TPSM) . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.2.2 Enrollment and service provisioning . . . . . . . . . . . . . . . . . . . . . . 11
2.2.3 Subscriber authentication and access control . . . . . . . . . . . . . . . 12
2.2.4 Customer care support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.2.5 Subscriber personalized service environment and self care . . . . 14
2.2.6 Integration with third party components and tools . . . . . . . . . . . . 16
2.2.7 Operation support for growing provider business . . . . . . . . . . . . 16
2.2.8 Emerging Internet business models-wholesale and virtual ISP . . 17
2.2.9 Adherence to industry standards . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 3. Installation checklist . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 21
3.1 Infrastructure used in this project . . . . . . . . . . . . . . . . .. . . . . .. . . . . 21
3.2 Infrastructure installation . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 22
3.2.1 AIX software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 22
3.2.2 Installing additional IBM AIX filesets . . . . . . . . . . .. . . . . .. . . . . 22
3.2.3 JDK 1.2.2 installation and setup procedure. . . . . .. . . . . .. . . . . 25
3.2.4 IBM HTTP Server V1.3.12 for AIX . . . . . . . . . . . .. . . . . .. . . . . 29
3.3 Oracle JDBC driver 8.1.6 . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 30

Chapter 4. Building the environment . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.1 File system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.2 Oracle installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

© Copyright IBM Corp. 2001 iii

4.3 Installing Netscape Enterprise Server 3.63 . . . . . . . . . . . . . . . . . . . . . 38
4.3.1 Creating groups and users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4.3.2 Installing Netscape Enterprise Server 3.6 . . . . . . . . . . . . . . . . . . 38
4.4 Creating Netscape server instances . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.4.1 Creating the Authentication Server . . . . . . . . . . . . . . . . . . . . . . . 42
4.4.2 Creating the Customer Care Server . . . . . . . . . . . . . . . . . . . . . . 43
4.4.3 Creating the Selfcare Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4.4.4 Creating the System Management Tools Server . . . . . . . . . . . . . 45
4.4.5 Creating the Personalization Server . . . . . . . . . . . . . . . . . . . . . . 46
4.4.6 Creating the Premium Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
4.4.7 Creating the Enrollment Server. . . . . . . . . . . . . . . . . . . . . . . . . . 48
4.4.8 Creating the SDP Servlet Server . . . . . . . . . . . . . . . . . . . . . . . . 50
4.4.9 Creating the Web Hosting Content Server . . . . . . . . . . . . . . . . . 51
4.5 Installation of IBM WebSphere Application Server . . . . . . . . . . . . . . . 52
4.6 Installing Tivoli Internet Services Manager software . . . . . . . . . . . . . . 57
4.6.1 Post-Installation tasks for TISM software. . . . . . . . . . . . . . . . . . . 66
4.7 Usage and verification test of installed TISM software . . . . . . . . . . . . 69
4.7.1 Director test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
4.7.2 Authentication test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4.7.3 Premium test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4.7.4 Customer Care test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4.7.5 Enrollment test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4.7.6 SelfCare test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4.7.7 Personal test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4.8 Startup order for starting up a system. . . . . . . . . . . . . . . . . . . . . . . . . 70
4.8.1 Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
4.8.2 Start Provisioning server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
4.8.3 Transaction Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
4.8.4 Start Netscape Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
4.8.5 Start WebSphere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Chapter 5. Enrollment and service provisioning . . . . . .. . . . . .. . . . . 73
5.1 Registration configuration . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 73
5.1.1 Creation of a Realm . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 76
5.1.2 Creation of Registration Names . . . . . . . . . . . . . .. . . . . .. . . . . 77
5.1.3 Creation of Access Codes . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 79
5.1.4 Creation of a deal . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 82
5.1.5 Creation of deal text . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 84
5.1.6 Creating a property. . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 87
5.1.7 Associating the deals with the Realm . . . . . . . . . .. . . . . .. . . . . 90
5.1.8 Associating the Access Codes with the deals . . . .. . . . . .. . . . . 92
5.1.9 Creating a Sales Channel . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . 93
5.1.10 Creating a Method of Payment . . . . . . . . . . . . . .. . . . . .. . . . . 95

iv Introducing Tivoli Personalized Services Manager 1.1

5.1.11 Creating a List of Method of Payment . . . . . . . . . . . . . . . . . . . . 96
5.1.12 Association of a MOP list and a deal . . . . . . . . . . . . . . . . . . . . 98
5.1.13 Managing the enrollment process . . . . . . . . . . . . . . . . . . . . . . . 99
5.1.14 Enrollment JSPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Chapter 6. Subscriber authentication and access control. . . . . . . . . 111
6.1 Authentication stages . . . . . . . . . . . . . . . . . . . . . ....... . . . . . . . . 112
6.2 Authentication modes . . . . . . . . . . . . . . . . . . . . . ....... . . . . . . . . 113
6.3 Internet world . . . . . . . . . . . . . . . . . . . . . . . . . . . ....... . . . . . . . . 113
6.3.1 Structure of Authentication Server . . . . . . . ....... . . . . . . . . 114
6.4 Wireless World . . . . . . . . . . . . . . . . . . . . . . . . . . ....... . . . . . . . . 133
6.4.1 Structure of Authentication Server . . . . . . . ....... . . . . . . . . 135
6.4.2 Business case 1 . . . . . . . . . . . . . . . . . . . . . ....... . . . . . . . . 138
6.4.3 Business case 2 . . . . . . . . . . . . . . . . . . . . . ....... . . . . . . . . 144

Chapter 7. Using Customer Care and Director Tool . . . . . . . . . . . . . . 149
7.1 Assigning login IDs and access control profiles to CSRs . . . . . . . . . 150
7.2 Logging on to Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
7.3 Log on steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
7.4 Managing consumer accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
7.4.1 Enroll a new consumer subscriber . . . . . . . . . . . . . . . . . . . . . . 156
7.4.2 View and update a subscriber account . . . . . . . . . . . . . . . . . . . 157
7.4.3 Changing a subscriber's deal . . . . . . . . . . . . . . . . . . . . . . . . . . 159
7.4.4 Change subscriber's method of payment . . . . . . . . . . . . . . . . . 159
7.4.5 Disconnect a subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
7.4.6 Reconnect a subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
7.4.7 Create a consumer child subscriber . . . . . . . . . . . . . . . . . . . . . 162
7.4.8 Disconnect a child subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . 163
7.5 Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
7.6 Additional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
7.7 Using the Search Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
7.7.1 Search criteria for individual subscribers . . . . . . . . . . . . . . . . . 165
7.7.2 Exact match feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Chapter 8. Subscriber Selfcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
8.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
8.2 Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
8.3 Running Subscriber Selfcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
8.3.1 Changing a subscriber’s password . . . . . . . . . . . . . . . . . . . . . . 172
8.3.2 Changing personal information . . . . . . . . . . . . . . . . . . . . . . . . . 174
8.3.3 Change payment information . . . . . . . . . . . . . . . . . . . . . . . . . . 176
8.3.4 Adding new members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

v

Chapter 9. Subscriber Personalized Service Environment . . . . . . . . 181
9.1 Portal Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
9.2 Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
9.2.1 Multi-device Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
9.2.2 User Preferences API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
9.2.3 Hierarchical repository of referenced links . . . . . . . . . . . . . . . . 182
9.2.4 Double click AdServer interface . . . . . . . . . . . . . . . . . . . . . . . . 182
9.2.5 JSP Portlet framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
9.2.6 WAP portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
9.2.7 WES Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
9.2.8 Portal page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
9.3 Portal software architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
9.3.1 Authentication API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
9.3.2 User preferences API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
9.4 JSP portlets framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
9.4.1 JSP portlet architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
9.4.2 Portlet design pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
9.4.3 Portlet addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
9.4.4 Portlet API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
9.5 TPSM portlet library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
9.5.1 Structural portlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
9.6 Service portlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
9.6.1 Customizor Portlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
9.6.2 LinkSelector Portlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
9.6.3 Calendar Portlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
9.6.4 Agenda Portlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
9.6.5 AddressBook Portlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
9.7 Filter API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
9.8 Profiler API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
9.9 Example of personalization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
9.9.1 Internet world . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
9.9.2 Wireless World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Chapter 10. Virtual ISP . . . . . . . . . . . . . . . .. . . . . .. . . . .. . . . . .. . . . 263
10.1 Overview . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . .. . . . . .. . . . 263
10.2 REALMs . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . .. . . . . .. . . . 264
10.2.1 User groups Within Realms . . . . .. . . . . .. . . . .. . . . . .. . . . 265
10.3 Enrollment and service provisioning . . .. . . . . .. . . . .. . . . . .. . . . 265
10.4 Configuring a Virtual ISP . . . . . . . . . . .. . . . . .. . . . .. . . . . .. . . . 266
10.5 Enrolling into the Virtual ISP . . . . . . . . .. . . . . .. . . . .. . . . . .. . . . 267

Chapter 11. Integration Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
11.1 Architectural overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

vi Introducing Tivoli Personalized Services Manager 1.1

11.2 iTk usage scenarios . . . . . . . . . .. . . . .. . . . . .. . . . .. . . . . .. . . . 271
11.3 iTk classes . . . . . . . . . . . . . . . . .. . . . .. . . . . .. . . . .. . . . . .. . . . 272
11.3.1 Core classes. . . . . . . . . . . .. . . . .. . . . . .. . . . .. . . . . .. . . . 272
11.3.2 iTk Business Objects . . . . .. . . . .. . . . . .. . . . .. . . . . .. . . . 275

Chapter 12. Device Manager . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 277
12.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 277
12.2 Device Manager on TPSM . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 278
12.3 Device Manager Components . . . . . . . . . . . . . . . . . .. . . . . .. . . . 278
12.3.1 Device Manager server. . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 279
12.3.2 Device plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 280
12.3.3 Device management server API . . . . . . . . . . . . .. . . . . .. . . . 281
12.3.4 Device Manager database . . . . . . . . . . . . . . . . .. . . . . .. . . . 281
12.3.5 Device management API . . . . . . . . . . . . . . . . . .. . . . . .. . . . 282
12.3.6 Device Manager console . . . . . . . . . . . . . . . . . .. . . . . .. . . . 283
12.4 Device Manager functions . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 284
12.5 Supported devices . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 285
12.5.1 Palm Computing PDAs . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 286
12.5.2 Compaq Aero 8000 H/PC Pro devices . . . . . . . .. . . . . .. . . . 286
12.5.3 NetVista Internet Appliance devices . . . . . . . . . .. . . . . .. . . . 287
12.5.4 Generic Windows CE devices . . . . . . . . . . . . . . .. . . . . .. . . . 288
12.6 Features of Device Manager . . . . . . . . . . . . . . . . . . .. . . . . .. . . . 289
12.6.1 Extensibility for managing various devices . . . . .. . . . . .. . . . 289
12.6.2 Centralized management . . . . . . . . . . . . . . . . . .. . . . . .. . . . 290
12.6.3 Provisioning to other system . . . . . . . . . . . . . . . .. . . . . .. . . . 290
12.6.4 Scalability and availability . . . . . . . . . . . . . . . . . .. . . . . .. . . . 290

Appendix A. Special notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Appendix B. Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
B.1 IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
B.2 IBM Redbooks collections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
B.3 Other resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

How to get IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
IBM Redbooks fax order form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

IBM Redbooks review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

vii

viii Introducing Tivoli Personalized Services Manager 1.1

Figures

1. Tivoli Internet Services Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2. Device Manager Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3. Enrollment and service provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4. Subscriber authentication and access control . . . . . . . . . . . . . . . . . . . . . . 13
5. Customer care support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6. Subscriber personalization and self care . . . . . . . . . . . . . . . . . . . . . . . . . . 15
7. Operation support for growing provider business . . . . . . . . . . . . . . . . . . . 17
8. Supporting emerging Internet business models. . . . . . . . . . . . . . . . . . . . . 18
9. Netscape Server Administration console . . . . . . . . . . . . . . . . . . . . . . . . . . 40
10. Form for Authentication Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
11. Form for Customer Care Serer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
12. Form for Selfcare Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
13. Form for System Management Tools Server . . . . . . . . . . . . . . . . . . . . . . . 45
14. Form for Personalization Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
15. Form for Premium Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
16. Form for Enrollment Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
17. Form of CGI for Enrollment Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
18. Form for SDP Servlet Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
19. Form for the Web Hosting Content Server. . . . . . . . . . . . . . . . . . . . . . . . . 51
20. WebSphere Application Server Installation on AIX - welcome page . . . . . 53
21. WebSphere Application Server Installation on AIX - type of installation . . 53
22. WebSphere Installation on AIX - selecting components to install . . . . . . . 54
23. WebSphere Installation on AIX - selecting plug-ins to install. . . . . . . . . . . 55
24. WebSphere Installation on AIX - web server configuration file . . . . . . . . . 55
25. WebSphere Installation on AIX - indicating database repository . . . . . . . . 56
26. WebSphere Installation on AIX - security information . . . . . . . . . . . . . . . . 56
27. WebSphere Installation on AIX - specifying WebSphere home directory . 57
28. TISM/TPSM installationwelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
29. Choosing the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
30. Local Information for the install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
31. Oracle configuration information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
32. TISM install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
33. TISM prerequisite checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
34. Prerequisites’ installation directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
35. Installation verification dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
36. Installation is finished . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
37. WebSphere administration console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
38. Starting up an Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
39. Administration Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
40. The TISM Administration Console dialog box . . . . . . . . . . . . . . . . . . . . . . 74

© Copyright IBM Corp. 2001 ix

41. Director Tool Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
42. Structure of the enrollment objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
43. Press the right mouse button and select Add . . . . . . . . . . . . . . . . . . . . . . 76
44. Dialog box for the creation of Realm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
45. Registration Names dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
46. Flow of a multi-access registration name. . . . . . . . . . . . . . . . . . . . . . . . . . 81
47. Access Code dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
48. Deal examples offered to the user in the enrollment process . . . . . . . . . . 82
49. Dialog of the creation of a new deal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
50. Deal text dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
51. Dialog for properties of a deal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
52. Table with the deals and deal text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
53. Menu to create a property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
54. Dialog to create the property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
55. Creating a value for FAVBOOKS property. . . . . . . . . . . . . . . . . . . . . . . . . 90
56. Table of deals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
57. Example of how to relate a deal with several Realms . . . . . . . . . . . . . . . . 92
58. Relation of access code and deals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
59. A new Sales Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
60. Table of existing Sales Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
61. Example of selection of created Sales Channel in the new Access Code . 95
62. Payment Method dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
63. Method of Payment list dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
64. Relationship between method of payment list and table . . . . . . . . . . . . . . 97
65. Example of how to relate the MOP list to MOPs . . . . . . . . . . . . . . . . . . . . 98
66. Example of combo-box of MOP list for a deal . . . . . . . . . . . . . . . . . . . . . . 99
67. Enroll home page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
68. Enroll with access code PUBLIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
69. Agreement window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
70. Personal detail of enroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
71. Deal and Userid details for enroll details . . . . . . . . . . . . . . . . . . . . . . . . . 104
72. Password for enroll details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
73. Details of chosen deal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
74. Payment Method details for enroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
75. Confirmation details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
76. Congratulations screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
77. Configuration enroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
78. Choosing the cheapest deal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
79. Structure of directories of enroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
80. How the authentication server works . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
81. Authentication form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
82. Active components of the Authentication Server for internet access. . . . 115
83. Cluster configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

x Introducing Tivoli Personalized Services Manager 1.1

84. Premium configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
85. Hierarchal device type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
86. WAP architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
87. Active components of the Authentication Server (mobile internet) . . . . . 136
88. Example of navigation for business case 1 . . . . . . . . . . . . . . . . . . . . . . . 144
89. The TISM Administration Console dialog box . . . . . . . . . . . . . . . . . . . . . 150
90. TISM Administration Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
91. Add a New Access Role (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
92. Add a New Access Role (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
93. TISM Administration Console (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
95. Add a New Login Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
97. Customer care logging page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
98. TISM customer care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
99. Search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
100.Subscriber update panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
101.Changing method of payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
102.Disconnecting a user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
103.User disconnected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
104.Enrolling a customer child subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
105.TISM Reporting Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
106.Selfcare initial page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
107.Logging into Selfcare. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
108.Changing a subscriber’s password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
109.Change Password confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
110.Password successfully changed message . . . . . . . . . . . . . . . . . . . . . . . 174
111.Change Personal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
112.Changing Personal Information confirmation . . . . . . . . . . . . . . . . . . . . . 176
113.Changing Payment Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
114.Changing method of payment confirmation. . . . . . . . . . . . . . . . . . . . . . . 178
115.Adding a new member (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
116.Adding a new member (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
117.Portal software architecture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
118.JSP Portlet Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
119.Pattern model-view-controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
120.More detail about the architecture of JSP Portlets . . . . . . . . . . . . . . . . . 204
121.Example of welcome.jsp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
122./perso/home without an authentication . . . . . . . . . . . . . . . . . . . . . . . . . . 205
123./perso/home with authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
124./perso/home for WAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
125.Sending a command and parameters to a portlet in the HTTP request . 208
126.Use of LayoutSelectorComponent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

xi

127.Example for HTML browsers of ComponentSelectorComponent . . . . . . 214
128.Example for WAP browsers of ComponentSelectorComponent . . . . . . . 214
129.Example of redirection to authentication server . . . . . . . . . . . . . . . . . . . 241
130.Customizor component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
131.Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
132.Abstracts news . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
133.Content news . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
134.The selection of themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
135.An applied theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
136.Example of link selector step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
139.Example of Calendar component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
140.Example of Agenda component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
141.Example of ComponentSelector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
142.ComponentSelectorComponent after adding an external application . . . 256
143.New application added by the user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
144.Internet business model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
145.Enrollment and Service Provisioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
146.iTk architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
147.iTk usage scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
148.iTk core classes structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
149.Device Manager on TPSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

xii Introducing Tivoli Personalized Services Manager 1.1

Tables

1. AIX requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2. Netscape Enterprise Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3. Values of Registration Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
4. Required fields for the creation of a new deal . . . . . . . . . . . . . . . . . . . . . . 83
5. Fields to create deal text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
6. Fields to create a property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
7. Fields for a Sales Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
8. Description of the required fields for a method of payment . . . . . . . . . . . . 95
9. JSPs for enroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
10. Property files for enroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
11. Limitations of single-domain mode authentication . . . . . . . . . . . . . . . . . . 113
12. JSPs for SelfCare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
13. SelfCare.properties file variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
14. AccessBean implementations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
15. List of portlet commands for the LayoutSelectorComponent . . . . . . . . . . 212
16. Macros for ComponentSelectorComponent. . . . . . . . . . . . . . . . . . . . . . . 217
17. Commands for ComponentSelectorComponent . . . . . . . . . . . . . . . . . . . 217
18. Commands for Aggregator.class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
19. Commands for Customizor Portlet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
20. Commands for LinkSelectorComponent.class . . . . . . . . . . . . . . . . . . . . . 226
21. Commands for Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
22. Commands for Agenda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
23. Commands for AddressBook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
24. DM functions and device plugins matrix . . . . . . . . . . . . . . . . . . . . . . . . . 285

© Copyright IBM Corp. 2001 xiii

xiv Introducing Tivoli Personalized Services Manager 1.1

Preface

This redbook will help you install, tailor, and configure the new Tivoli
Personalized Service Manager (TPSM) V1.1.1.

This redbook is about building business solutions using the Tivoli
Personalized Service Manager product to enable ISPs to manage different
domains or realms and provide different services such as customer care,
selfcare, premium, personalization server, and authentication, among others
for any type of devices, Web browsers, or pervasive computing devices. It will
help you to understand this product and focuses on implemented solutions for
both environments; Web and mobile internet browsers. TPSM has been
integrated in an AIX environment running as a database, Oracle 8.1.5.

In this redbook, you will find information that will help you successfully
implement solutions to manage the domains, access Web, and enterprise
applications from desktop browsers and the new class of client devices such
as WAP phones, Palm Pilots, and WorkPads to the personalized server.

A basic knowledge of AIX, Oracle, HTTP, and WAP protocols as well as some
understanding of Web and Java technologies (HTML, WML, servlets, and
JSPs) and the terminology used in Web and enterprise applications is
assumed.

The team that wrote this redbook
This redbook was produced by a team of specialists from around the world
working at the International Technical Support Organization Austin Center.

Stephen Hochstetler is a Project Leader at the International Technical
Support Organization, Austin Center. He applies his 17 years of experience
as an I/T Tivoli Specialist to his work at the ITSO where he writes extensively
on all areas of Systems Management. Before joining the ITSO, Stephen
worked in the Tivoli Services organization of Tivoli as a Network Management
Specialist. He was involved in numerous projects designing and implementing
large systems management solutions for major customers of Tivoli. For the
last four years, he has concentrated on architectural work and the design of
network management solutions for large customer environments and service
providers.

Patricia Iglesias is an IT Specialist with IBM in Spain. She has one year of
experience in the e-business field. She has worked at IBM for one year. Her
areas of expertise include TPSM, Java, object orientation, e-commerce, and

© Copyright IBM Corp. 2001 xv

pervasive. For the last several months she has concentrated in pervasive
device development, e-business, and simulation with multi-agents.

Edgar Gutierrez is an RS/6000 support specialist for Grupo Vitro, an IBM
customer in Monterrey, Mexico. He has 5 years of experience with RS/6000.
His areas of expertise includes Oracle implementation and support as well as
performance tuning. For the last year he has concentrated on the software
platforms for e-business in his company.

Thanks to the following people for their invaluable contributions to this project:

Tivoli Systems
Doug Geiger, Kent Hayes, Al Montibello, Theresa Morris, Dean Skidmore,

IBM USA
Ernest A. Keenan, Bill Tracey

IBM France
Jean-Michel Porce

IBM Spain
Rafael Sanchez Alfonso

Comments welcome
Your comments are important to us!

We want our Redbooks to be as helpful as possible. Please send us your
comments about this or other Redbooks in one of the following ways:
• Fax the evaluation form found in “IBM Redbooks review” on page 317 to
the fax number shown on the form.
• Use the online evaluation form found at ibm.com/redbooks
• Send your comments in an Internet note to redbook@us.ibm.com

xvi Introducing Tivoli Personalized Services Manager 1.1

Chapter 1. Evolution of the Internet and ISP solutions

This is an abbreviated history to demonstrate how quickly the Internet has
expanded. With this expansion comes opportunities for your business. The
goal of Tivoli Personalized Services Manager (TPSM) is to allow you to seize
that opportunity by delivering premium services to your customers quickly. As
you seize that opportunity, TPSM can grow with your success by easily
scaling to handle millions of enrollments.

An abbreviated Internet history:
1969 ARPANET commissioned by DoD for research into networking.
One of the original four nodes is an IBM 360.
1972 Ray Tomlinson of Bolt Beranek and Newman, Inc. (BBN) modifies
the E-mail program for ARPANET, where it becomes a quick hit.
The @ sign was chosen from the punctuation keys on Tomlinson's
Model 33 Teletype for its “at” meaning.
1974 BBN opens Telenet, the first public packet data service (a
commercial version of ARPANET).
1978 TCP split into TCP and IP.
1979 USENET established using UUCP between Duke and UNC by
Tom Truscott, Jim Ellis, and Steve Bellovin. All original groups
were under the net.* hierarchy.
1982 DCA and ARPA establish the Transmission Control Protocol (TCP)
and Internet Protocol (IP) as the protocol suite, commonly known
as TCP/IP, for ARPANET.
1983 EARN (European Academic and Research Network) established.
Very similar to the way BITNET works with a gateway funded by
IBM.
1984 Domain Name System (DNS) introduced. Number of hosts breaks
1,000.
1985 100 years to the day of the last spike being driven on the
cross-Canada railroad, the last Canadian university is connected
to NetNorth in a one year effort to have coast-to-coast
connectivity.
1987 National Science Foundation (NSF) signs a cooperative
agreement to manage the NSFNET backbone with Merit Network,
Inc. (IBM and MCI involvement was through an agreement with
Merit). Merit, IBM, and MCI later founded ANS. Number of hosts
breaks 10,000.

© Copyright IBM Corp. 2001 1

1989 Number of hosts breaks 100,000.
1990 The World comes on-line (world.std.com), becoming the first
commercial provider of Internet dial-up access.
1992 Number of hosts breaks 1,000,000. The term “surfing the Internet”
is coined by Jean Armour Polly.
1993 Mosaic takes the Internet by storm; WWW proliferates at a
341,634% annual growth rate of service traffic. Gopher's growth is
997%.
1994 WWW edges out telnet to become 2nd most popular service on
the Net (behind ftp-data) based on percentage of packets and
bytes traffic distribution on NSFNET.
1995 WWW surpasses ftp-data in March as the service with greatest
traffic on NSFNet based on packet count, and in April based on
byte count.
1996 Various ISPs suffer extended service outages, bringing into
question whether they will be able to handle the growing number of
users. AOL (19 hours), Netcom (13 hours), and AT&T WorldNet
(28 hours - E-mail only).

Starting in 1990, individual companies, such as The World, have been writing
custom ISP programs to enroll customers, bill customers, provision services,
deliver content, provide hot backup, rewrite code to increase scalability, and
write new code for premium services. Many of those programs are still in use
today, maintained by an army of programmers, each fighting the issues of
scalability and content.

There is a better way. In late 1997, the IBM Telecommunications and Media
Industry Solutions Unit wanted to enter the Internet space. IBM named the
new system ISMS (Internet Subscription Management System).

In mid 1999 the process to move the ISMS team to Tivoli began. The name
was changed to TSM (Tivoli Subscription Manager), and ultimately, to TISM
(Tivoli Internet Services Manager) and TPSM (Tivoli Personalized Services
Manager), where TPSM operates on the same code base as TISM with some
additional modules to support pervasive device management.

TISM is a completely integrated infrastructure of software components for
Internet service provisioning. TISM is an industrial strength system designed
to allow the Internet Service Provider (ISP) to support multiple separately
branded offerings simultaneously, and provide each brand with a unique and
completely stand-alone identity and full range of business offerings. To do

2 Introducing Tivoli Personalized Services Manager 1.1

this, TISM is designed for continuous operation, flexible enhancement, and is
highly scalable. The system relies on industry standard hardware and
software components with a flexible architecture for integrating varied
components so that ISPs operating under the TISM umbrella can offer their
subscribers an unlimited variety of Internet value-add features and benefits
without having to alter the core base of information management and
customer service platform that TISM maintains in a centralized database.

TISM is designed to anticipate growth by allowing service providers to initially
deploy a system size that comfortably accommodates their immediate
operational needs and grow it exponentially to support a subscription install
base of millions of users while providing uninterrupted services and
maintaining database consistency.

TPSM expands on TISM. It is a complete business infrastructure that
empowers ISPs to offer new and different types of value-added and
premium-content services. TPSM will carry ISP s into the next generation of
IP communication services.

TPSM extends the capability of present day Internet services to new mobile
and handheld service offerings. TPSM is designed to scale and manage
millions of subscribers and pervasive devices in a feature-rich environment.
TPSM's new operational service paradigm goes beyond the simple
connection of subscribers by single devices. TPSM associates and links
subscribers with individual Personalized Service Environments and allows
each subscriber to access their customized secure environment from a
variety of pervasive devices anywhere and anytime.

Tivoli and IBM will continue to push the envelope on developing scalable
Internet solutions. In 1999 IBM became the first Corporate partner to be
approved for Internet2 access.

Chapter 1. Evolution of the Internet and ISP solutions 3

Chapter 2. Overview of Tivoli Personalized Service Manager

The Tivoli Internet Services Manager provides a completely integrated
infrastructure of software components for Internet service provisioning. It is
an industrial strength system designed to allow the Internet Service Provider
(ISP) to support several separately branded offerings simultaneously and to
provide each brand with a unique marketplace identity and with a full range of
business offerings.

The Tivoli Internet Services Manager is designed for continuous operation
and flexible enhancement, and is highly scalable. The system relies on
industry standard hardware and software components with a flexible
architecture for integrating additional and varied components. ISPs using the
Tivoli Internet Services Manager can offer their subscribers an unlimited
variety of Internet features without having to alter a core base of information
management and customer service features that the system centralized
database. The system's design anticipates growth and allows the Tivoli
Internet Services Manager owner to start with a size that comfortably
accommodates the initial anticipated subscriber base while remaining poised
to grow exponentially as needed (see Figure 1).

Figure 1. Tivoli Internet Services Manager


2.1 What's new for this release of Tivoli Personalized Services Manager
Tivoli Internet Services Manager contains several new features to help
enhance the functionality. These include a web content hosting system that
allows user to create and maintain personal web pages, a portal toolkit to
enhance personalization, a radius server to assist with authentication,
localization, and a device manager system to help filter realms and deals.

Each of these new enhancements are discussed in detail in the following
paragraphs.

2.1.1 Web Hosting
The Web Content Hosting system allows users to manage their own
published webspace. It is a separate process from other parts of the TISM
infrastructure. The interface between the core TISM processes and Web
Content Hosting is through the provisioning subsystem. Below is a list of each
of the components associated with the web content hosting server and how
they fit into the overall picture.

Upload Facility
Web Hosting contains an upload facility that allows users to use either an
HTTP interface or FTP client for the purpose of managing their personal
webspace. Users can use their own FTP client, while the ISP can customize
the HTTP GUI to comply with their look and feel. The upload facility
automatically publishes files via an HTTP Server.

Provisioning
Provisioning utilizes both FTP and HTTP support. There are two FTP
systems; the Provisioning FTP Daemon (PFTPD) and the FTP server
(NcFTPd). The PFTPD sends and receives user information from the Tivoli
Internet Services Manager database. From this information gathering
process, it creates the user structure and the NcFTPd user account. The
NcFTPD is what allows user to upload and download from their device to the
web content hosting server.

CGI Script
The following features are provided to ISP users through Perl scripts:
• Page access counter
• Guestbook
• Mail-to function
• Access counters statistics


WebSpace Administration Servlet
WebSpace management application provides the user with the following
operations:
• Personal Web space display
• File upload and automatic publishing
• File download
• File delete

2.1.2 Portal Toolkit
The Portal Toolkit (pTk) enhances personalization by allowing the
development of portal pages. Below is a listing of the new features for 1.1

Multi-device Portal Engine
This provides the ability to build portals with unique URLs capable of
generating pages for specific devices such as PCs with web browsers, mobile
phones with WAP devices, or screenphones.

User Preferences API
Allows users to personalize portal home pages. For example, users can
selecting from a list of news channels to appear within the news JSP.

Referenced Links Management
Administrators create a database repository of links that the portal can
reference. Users can access these links to customize their portal pages.

Vertical Services Integrated with pTk
These services provide the users with functionality such as a calendar,
agenda, and address book.

ISPs can use these services to develop their own additional services.

JSP Portlet Framework
Allows you to construct portal pages by assembling portlets.

Authentication Services
User are authenticated at the beginning of each user session. A user does
not have to be re-authenticated to access different services. This is all part of
a Single Sign-On process, which allows premium content access control.

Chapter 2. Overview of Tivoli Personalized Service Manager 7

Targeted Ads: Interface with Double Click Ads Server
Personalization allows users to customize their device's home page.
Subscribers can proactively customize their portal page by configuring
categories such as:
• Stock quotes (personal portfolio)
• Weather (local, national, or international)
• Entertainment (music, movies, theatre, etc.)
• Travel (destinations, prices, etc.)
• News (local, national, or international)

The Tivoli Personalized Service Manager and virtual ISPs can personalize
subscriber home pages over and above the choices made by subscribers by
adding:
• Links to local content based on subscriber profile
• Targeted ads pulled from an external ad-queue management system

2.1.3 Radius
The following are enhancements and changes to the Radius server.
• DB2 support - DB2 is not supported in this release.
• NLS message support - RADIUS will now support translated messages
written to an NLS log file in addition to the English-only message written to
the standard log file.
• IP Allocation - Rather than using the IP address generated by the
RADIUS client (NAS), the RADIUS server can be configured to generate
an IP address from a pool of IP addresses set up through the Director
Console.

2.1.4 DB2 support
TPSM now supports IBM DB2 as well as Oracle relational database
management system.

2.1.5 Localization
Enhancements were made to the data model, toolkits, and applications to
support localization. The purpose of localization is to have the ability to
translate into many different languages. In this release, only Japanese
translation is provided.


2.1.6 Device Manager
The enhancements and changes for this release of Device Manager are as
follows:

Job distribution by realm, deal, or both
A device's owner can be the member of a single realm and of one or more
deals, as defined by the subscription manager component used with Device
Manager. It is now possible to distribute jobs to devices in a realm, a deal, or
both. In addition, an administrator can filter jobs by realm or deal.

Support for DB2 Universal Database Version 7 and Oracle 8.1.5
Device Manager can now use DB2 Universal Database Version 7.1 as its
relational database. In addition, Device Manager has added support for
Oracle8i Version 8.1.5.

Changes to plug-ins
The following plug-ins have been added:
• The Internet appliance device (IAD) plug-in provides support for devices
used for Internet access, e-mail, voice mail, Personal Information
Management (PIM), and other pervasive computing tasks that use the
PVC client stack as their base architecture.
• The Generic Windows CE device plug-in provides basic support for all
devices that use the Windows CE operating system.

In addition, support for the Iap500 plug-in has been dropped for this release
of Device Manager.

Enhancements to the Device Manager console
The Device Manager console's filtering capability now allows for more
granularity and more complex combinations of filtering criteria. New icons
help an administrator to identify which criteria are being used, and which are
not valid or not in effect. Other “look and feel” changes improve the usability
of the console and its ability to display very large numbers of devices.

Integration with WebSphere Everyplace Suite (WES)
As part of Tivoli Personalized Services Manager Version 1.1, Device Manager
supports the WES concept of an authentication proxy. The authentication
proxy provides a single sign-on to the WES servers, including the Tivoli
Personalized Services Manager server. Installers who choose to take
advantage of this support need to take additional steps during the Device
Manager configuration so the Device Manager can redirect devices through
the authentication proxy during enrollment.


2.1.7 Integration with WebSphere Everyplace suite
TPSM can be used as a stand-alone system or as a component of the
WebSphere Everyplace Suite (WES).

Lightweight Directory Access Protocol (LDAP) Integration enhances
integration to provide information to the IBM LDAP Server.

Active Session Support provides complete tracking of subscribers user
sessions across their device set.

TPSM Portal Toolkit can provide portlets in the WES environment. It can
also delegate authentication to the WES Authentication Proxy. The web
authentication server interfaces with the WES authentication proxy and when
used, users are authenticated and device type identification is achieved.

2.2 Features
This section highlights the features that make TISM and TPSM formidable
Internet service provisioning systems. TISM and TPSM contain several new
features to help enhance the functionality that are detailed in the following
pages.

2.2.1 Device Manager (only in TPSM)
The Tivoli Personalized Services Manager provides a wide range of
subscriber device management features, including:
• Enrolling subscribers and their devices
• Distributing software to the device
• Updating device configuration remotely
• Listing the devices owned by a user
• Updating restpages (startup pages) for screenphones
The Device Manager feature provides a flexible framework and a set of
services for managing a subscriber's devices. Device vendors can extend the
system's framework and use it to enable their devices to be managed by the
Tivoli Personalized Services Manager (Figure 2 on page 11). Support is
provided for several distinct types of devises such as:
• Personal Digital Assistants (PDAs)
• Screenphones
• Wireless Access Protocol (WAP) devices


Figure 2. Device Manager Services

2.2.2 Enrollment and service provisioning
Every ISP relies on a centrally managed enrollment engine while being
allowed total autonomy in presentation and payment plan offers. A standard
set of enrollment screens can be customized to deliver uniquely branded
messages and graphics as well as ISP-specific billing plans and payment
options. Behind the scenes, a consistent array of data elements are captured
from each new subscriber, thereby distributing all of Tivoli Personalized
Services Manager's additional features to every subscriber, regardless of
their ISP (Figure 3 on page 12).

With individual branding comes unique realm name distinction. Every ISP
hosted on Tivoli Personalized Services Manager is granted a realm, which is
a partition within the overall database that distinguishes them and their
subscribers from all others in the system and the Internet at large. Realms
help extend brand name identification. For example, realm 1 could be
“alpha.com” and realm 2 could be “beta.com.” Every subscriber to the ISP
named “Alpha” would receive a user name and e-mail address that is unique
to the realm of “alpha.com” (John@alpha.com, Mary@alpha.com, etc.), while
subscribers to “Beta” would receive addresses ending in beta.com.


Realm distinctions provide benefits to system management. Customer Care
Reps can be granted complete read and write security provisions to specific
realms, which keeps each realm's data separate and secure from any others.

Figure 3. Enrollment and service provisioning

2.2.3 Subscriber authentication and access control
Subscribers are granted single sign-on status throughout a session.
Information pertinent to the continuation of the session is preserved via
cookies, eliminating the need to re-enter ID information. For access to
critically secure data, Tivoli's SecureWay Policy Director can be used in
conjunction with the Tivoli Personalized Services Manager (Figure 4 on
page 13).


Figure 4. Subscriber authentication and access control

2.2.4 Customer care support
All data viewed by the customer service representatives (CSRs) is completely
up-to-date and any changes made are immediately accessible to the billing
system and any other integrated systems (Figure 5 on page 14).

Access control for Customer Service personnel can be restricted in several
ways. For example, they can be limited to read or write capabilities, or be
allowed to only access certain portions of the subscriber population. This
degree of security control allows ISPs within TPSM to subcontract Customer
Service help in off-site locations where Customer Service Reps can log into
the Tivoli Personalized Services Manager Customer Care application
remotely and work with secure, online subscriber data.


Figure 5. Customer care support

2.2.5 Subscriber personalized service environment and self care
Personalization allows users to customize their device's home page.
Subscribers can proactively customize their portal page by configuring
categories such as:
• Stock quotes (personal portfolio)
• Weather (local, national, or international)
• Entertainment (music, movies, theatre, etc.)
• Travel (destination, prices, etc.)
• News (local, national or international)

The Portal Toolkit (pTk) was created to simplify the design and
implementation of custom portal pages. This is achieved through a building
block structure, or components. Structural components assist in creating the
layout and content of a portal page, while service components include
“turn-key” applications or services within portal pages (Figure 6 on page 15).


Figure 6. Subscriber personalization and self care

The portal engine is delivered with built-in components, such as Personal
Information Management (PIM), components such as calendar, agenda, and
address book. These components allow the subscriber to customize the
portal pages on their devices. Some additional key functions associated with
pTk are:
1. Multi-device Portal Engine
Web devices (e.g., PC, Win CE, screenphones), WAP devices
2. User Preferences API
Users and user groups profiling
3. Referenced Links Management
Hierarchical repository of links referenced by the portal
4. Vertical Services Integrated with pTk
Web Content Hosting
PIM: Calendar, Agenda, Address Book, etc.
5. JSP Components Framework
Components framework drastically simplifies JavaServer Pages (JSP)
writing
Components library: PIM components, structural components


6. Authentication Services
User authentication and device type identification
Single sign-on, Premium content access control, WAP support
7. Targeted Ads: Interface with Double Click Ads Server
This feature provides a marketing opportunity for ISPs. They can target
their subscriber's portal pages for banner ads and special interest notices.

Another aspect of personalization is self-care. Subscribers can access and
modify some of their profile data. They can update their address and
telephone data, change their billing plan and method of payment data, and
subscribe to premium content through the Tivoli Personalized Services
Manager's self-care application, which is linked to the central database from
links on their portal page.

2.2.6 Integration with third party components and tools
Tivoli Personalized Services Manager also supports an LDAP interface for
easy integration with LDAP oriented systems and servers such as mail and
messaging systems.

2.2.7 Operation support for growing provider business
A centralized configuration tool, called the Director Tool, allows easy access
to the central controls for system administration, enrollment customization,
billing plan customization, and Customer Service Rep. security profiling
(Figure 7 on page 17). Many of the configuration options can be used by
non-technical managers and marketing personnel, making Tivoli Personalized
Services Manager a more flexible Internet solution.


Figure 7. Operation support for growing provider business

2.2.8 Emerging Internet business models-wholesale and virtual ISP
A variety of APIs allow Tivoli Personalized Services Manager to integrate
nearly any Internet component that meets industry standards so it can
provide diverse functionality and follow new trends in Internet interaction
(Figure 8 on page 18).

Tivoli Personalized Services Manager can host several stand-alone ISPs
(virtual ISPs) with unique brand names and identities without any degradation
to response time or to processing efficiency.

Bulk transfers of subscriber bases can be accomplished programmatically,
allowing ISPs to purchase existing subscriber populations and quickly add
them to the ISP's business.


Figure 8. Supporting emerging Internet business models

2.2.9 Adherence to industry standards
The Tivoli Internet Services Manager uses industry standard languages and
protocols to facilitate integration with third party components and tools:
• Industry standard relational databases (DB2, Oracle)
• Java based .application programming interfaces (APIs)
• TCP/IP-based communications between components and systems
• Web user interfaces based on industry standard implementations of Java,
JavaScript, HTML and similar web content languages

Benefits gained by using industry standards:
• ISPs are able to take advantage of their staff's existing technical skills
• Tivoli Internet Services Manager integrates well with other industry
standard systems

Industry standard components include:
• IBM DB2 or Oracle RDBMS
• Netscape Enterprise Server or IBM AIX httpd software for Web servers
• WebSphere Application Server
• IBM AIX operating system


• Sun Solaris support

Industry standard protocols and languages include:
• Structured Query Language (SQL '92) standard interface for relational
database access.
• The Tivoli Internet Services Manager RADIUS authentication server,
which complies with Internet Engineering Task Force (IETF)
specifications.
• Web user interfaces and publishing based on industry standard
implementations of Java, JavaScript, HTML, and similar web content
languages.
• Java based APIs (Tivoli Internet Services Manager Integration Toolkits -
iTk's)
• Java Standard Java Server Pages (JSP) interfaces and Servlets
• Use of industry-standard utilities such as Perl for CGI.
• TCP/IP-based communications between components and systems.
• Standard scripts to assist in installation, maintenance, and
troubleshooting.


Chapter 3. Installation checklist

This chapter is a guide to the installation of all the software infrastructure that
we implemented for the successful operation of TPSM.

The hardware and software requirements for Tivoli Internet & Personalized
Services Manager on AIX are as follows (Table 1):
Table 1. AIX requirements

Operating System IBM AIX Version 4.3.3

Web Server IBM HTTP Server 1.3.12
or
Netscape Enterprise Server 3.6

JDK JDK 1.2.2 with PTF 7. See IBM APAR
IY12075

Supported Databases Oracle Database Enterprise Edition 8.1.5
IBM DB2 Version 7.1

Application Server WebSphere Application Server V3.5
Standard Edition using Instant DB Option.

• RS/6000 or RS/6000 SP running AIX V4.3.3, with maintenance level 06
applied
• Support for an appropriate network interface
• Minimum 300 MB of free disk space on the /usr filesystem for installation
• CD-ROM drive
• Minimum 256MB of memory; 512 MB recommended

3.1 Infrastructure used in this project
The following is a list of hardware and software that was used for this project:

RS/6000:
• RS/6000 F50 (7025-140)
• Four 332 MHz PowerPC_604e processors
• 1.5 GB RAM
• 4 * 8 GB SCSI HDD


AIX Software:
• AIX 4.3.3.06
• Tivoli Personalized Services Manager V1.1.1
• WebSphere Application Server Standard V3.5
• Netscape Enterprise Server 3.63
• Oracle Enterprise Edition 8.1.5
• Oracle JDBC driver 8.1.6
• JDK 1.2.2 with APAR IY12075
• IBM HTTP Server V1.3.12

3.2 Infrastructure installation
In this section we explain the installation procedures for all TPSM software
pre-requisites.

3.2.1 AIX software
We made a new installation of the AIX 4.3.3 and applied the latest
maintenance level, which in our case was ML 06.

3.2.2 Installing additional IBM AIX filesets
The following filesets were installed from the IBM AIX 4.3.3 CDs. The CD
contains the minimum level of the filesets. Later in this chapter we show how
to bring them all to the latest level.
• bos.adt (ALL)
• bos.compat.termcap - Termcap Compatibility Package (2)
• xlC.rte - C++ runtime library for IBM AIX (select ALL)
• X11.adt - Applications Development Toolkit (all)
• X11.base (x windows) (ALL)
• perl.rte 5.5.3 (all)
• X11.motif.mwsm.4.3.3.1
• X11.motif.lib.4.3.3.2
• X11.adt.motif.4.3.3.1
• X11.compat.lib.X11R5.4.3.3.2
• X11.base.rte.4.3.3.2


• X11.base.lib.4.3.3.2
• X11.Dt.lib.4.3.3.2
• X11.Dt.rte.4.3.3.3
• bos.up.4.3.3.3
• bos.sysmgt.serv_aid.4.3.3.2
• bos.rte.libpthreads.4.3.3.2
• bos.net.tcp.client.4.3.3.3
• bos.mp.4.3.3.3
• bos.adt.prof.4.3.3.3
• bos.adt.include.4.3.3.1

To verify that we have installed the fileset, we used the lslpp command as
shown below:

# lslpp -l bos.net.tcp.*
Fileset Level State Description
----------------------------------------------------------------------------
Path: /usr/lib/objrepos
bos.net.tcp.adt 4.3.3.25 COMMITTED TCP/IP Application Toolkit
bos.net.tcp.client 4.3.3.26 COMMITTED TCP/IP Client Support
bos.net.tcp.server 4.3.3.25 COMMITTED TCP/IP Server
bos.net.tcp.smit 4.3.3.25 COMMITTED TCP/IP SMIT Support

Path: /etc/objrepos
bos.net.tcp.client 4.3.3.26 COMMITTED TCP/IP Client Support
bos.net.tcp.server 4.3.3.25 COMMITTED TCP/IP Server

We can see that the bos.net.tcp.client is at the 4.3.3.26 level and we
required 4.3.3.3 as minimum, so with the 4.3.3.26 we do not have any
problem.
1. Use the following steps to install the required filesets with smit:
- smitty or smit
- Select Software Installation and Maintenance.
- Select Install and Update Software.
- Select Install and Update from LATEST Available Software.
- Enter INPUT device (press F4 to list devices).
- Select the CD-ROM where the IBM AIX CD is located, then press
Enter.

Chapter 3. Installation checklist 23

- Select SOFTWARE to install (press F4 to list available software from
CD).
- Using the find and select keys on all of the following file sets:
• bos.adt (select ALL)
• Base Operating System Application Developers Toolkit
• bos.compat.termcap - Termcap Compatibility Package (2)
• xlC.rte - C++ runtime library for IBM AIX (select ALL)
• X11.adt - Applications Development Toolkit (ALL)
• X11.base (x windows) (ALL)
• perl.rte 5.5.3 (ALL)
• X11.motif.mwsm.4.3.3.1
• X11.motif.lib.4.3.3.2
• X11.adt.motif.4.3.3.1
• X11.compat.lib.X11R5.4.3.3.2
• X11.base.rte.4.3.3.2
• X11.base.lib.4.3.3.2
• X11.Dt.lib.4.3.3.2
• X11.Dt.rte.4.3.3.3
• bos.up.4.3.3.3
• bos.sysmgt.serv_aid.4.3.3.2
• bos.rte.libpthreads.4.3.3.2
• bos.net.tcp.client.4.3.3.3
• bos.mp.4.3.3.3
• bos.adt.prof.4.3.3.3
• bos.adt.include.4.3.3.1
- When you have finished, press Enter to install the selected filesets.
2. To obtain maintenance level 06, please contact your local Software
Service Center or use FixDist to get the latest maintenance level for the
AIX. Once you obtained the ML, use the following steps to install the
update with smit:
• smitty or smit
• Select Software Installation and Maintenance.


• Select Install and Update Software.
• Select Install and Update from LATEST Available Software.
• Enter INPUT device (press F4 to list devices).
• Select the directory where you downloaded the maintenance level
• Select all file sets from SOFTWARE maintenance level 6
• When you have finished, press Enter to install.

3.2.3 JDK 1.2.2 installation and setup procedure
This section will show you how to install a Java Developer Toolkit (JDK) on an
AIX machine. You can obtain the JDK by downloading from
http://www.ibm.com/java/jdk/download/index.html.

On the AIX platform, the JDK is available in tar format. You need to make sure
to download the following files:
• Java_dev2.rte.tar
• Java_dev2.msg.tar
• Java_dev2.samples.tar
• Java_dev2.ext.tar
• Java_dev2.adt.tar

You need to uncompress each of these files into a temporary directory before
starting the installation.
- Uncompress the downloaded tar file using:
tar -xvf <tar-filename>
- Change directory to the directory that contains uncompressed results.
If the installation package table of contents (the .toc file) does not exist,
create it with the following command while still in the install directory:
inutoc .

To perform the installation, you need to be a user that has root privileges. In
an AIX terminal window, enter the following command:
smitty installp

This will bring up the AIX System Management Interface Tool window and put
you at the Install and Update Software menu as shown in the next screen:


Install and Update Software

Move cursor to desired item and press Enter.

Install and Update from LATEST Available Software
Update Installed Software to Latest Level (Update All)
Install and Update Software by Package Name (includes devices and printers)
Install Software Bundle (Easy Install)
Update Software by Fix (APAR)
Install and Update from ALL Available Software

F1=Help F2=Refresh F3=Cancel Esc+8=Image
Esc+9=Shell Esc+0=Exit Enter=Do

Choose Install and Update from LATEST Available Software to invoke the
installation process. After that, enter the device or directory where the JDK
installation package is located, as shown in the next screen:


Type or select a value for the entry field.
Press Enter AFTER making all desired changes.

[Entry Fields]
* INPUT device / directory for software [] +

F1=Help F2=Refresh F3=Cancel F4=List
Esc+5=Reset Esc+6=Command Esc+7=Edit Esc+8=Image
Esc+9=Shell Esc+0=Exit Enter=Do

smitty will then let you choose which software to install, as shown in the next
screen. Choose _all_latest and click Enter to start the installation.



Type or select values in entry fields.
Press Enter AFTER making all desired changes.

[Entry Fields]
* INPUT device / directory for software /software/JDK
* SOFTWARE to install [_all_latest] +
PREVIEW only? (install operation will NOT occur) no +
COMMIT software updates? yes +
SAVE replaced files? no +
AUTOMATICALLY install requisite software? yes +
EXTEND file systems if space needed? yes +
OVERWRITE same or newer versions? no +
VERIFY install and check file sizes? no +
Include corresponding LANGUAGE filesets? yes +
DETAILED output? no +
Process multiple volumes? yes +

F1=Help F2=Refresh F3=Cancel F4=List
F5=Reset F6=Command F7=Edit F8=Image

After it finishes, it will provide you with an installation summary at the bottom
of the command status screen, as shown in the next screen. You should verify
each component’s installation status.

COMMAND STATUS

Command: OK stdout: yes stderr: no

Before command completion, additional instructions may appear below.

[MORE...143]
Installation Summary
--------------------
Name Level Part Event Result
-----------------------------------------------------------------------
Java_dev2.ext.plugin 1.2.2.0 USR APPLY SUCCESS
Java_dev2.ext.jaas 1.2.2.0 USR APPLY SUCCESS
Java_dev2.ext.commapi 1.2.2.0 USR APPLY SUCCESS
Java_dev2.rte.lib 1.2.2.0 USR APPLY SUCCESS
Java_dev2.rte.bin 1.2.2.0 USR APPLY SUCCESS
Java_dev2.samples.demos 1.2.2.0 USR APPLY SUCCESS

[BOTTOM]

F1=Help F2=Refresh F3=Cancel F6=Command
F8=Image F9=Shell F10=Exit /=Find

After the successful installation of IBM Developer Kit for AIX, Java Technology
Edition, Version 1.2.2, we proceded to apply PTF 7. See APAR IY12075.


The instfix -ik command tells you if you’ve applied the APAR, as seen in
the next screen:

# instfix -ik IY12075
There was no data for IY12075 in the fix database.

The above output tells us that we have not installed all filesets for IY12075.

You can obtain the APAR from:
http://techsupport.services.ibm.com/rs6k/fixdb.html

You have to download the next filesets:
- Java_dev2.adt.debug.1.2.2.8
- Java_dev2.adt.src.1.2.2.8
- Java_dev2.ext.plugin.1.2.2.8
- Java_dev2.rte.bin.1.2.2.8
- Java_dev2.rte.lib.1.2.2.8

Total number of images: 5

Total byte size of fix package(s): 44889088

To install the APAR, you should log on as a root user and perform the
following steps:
1. Change directory to the directory that contains uncompressed results. If
the installation package table of contents (the .toc file) does not exist,
create it with the following command while still in the install directory:
inutoc .
2. Call the AIX smitty utility for package installation:
smitty installp
3. Specify the source directory of installation package, and click Enter to
start the installation. At the end of the installation process, you can verify
the installation status from the installation summary.

We used the instfix -icvk command to determine the status of IY12075.
See the next screen.


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