Bryan Courtney has over 25 years of experience in the mortgage industry, including roles in loss mitigation management, loan resolution, and training. He has worked at several large mortgage companies, managing teams and loan portfolios. Currently, he is the Loss Mitigation Manager at LoanCare, where he oversees a staff of 36 and ensures compliance with investor guidelines.

1. 436 Eden Roc Circle #301 317-362-9644
Virginia Beach, VA 23451
Bryan Courtney
Experience May 2011-Current LoanCare Virginia Beach, VA
Loss Mitigation Manager
 Manage performance metrics of the Loss Mitigation department staff.
 Company Portfolio is primarily GNMA (47%) and FNMA (28%)
 Ensure compliance with regulatory needs of GSE, State, and Federal
laws.
 Partner with Investor accounting to ensure GNMA exceptions, and
FNMA rejects are being resolved in a timely manner.
 Identify loans that need to be bought out pools based on workouts and
insure they are placed in a client asset investor.
 Monitor DQ Rate reports to insure in compliance with GNMA
requirements based on delinquency buckets.
 Identify trends and develop process improvements and system
enhancements to improve department and company effectiveness.
 Ability to recruit highly motivated and successful staff.
 Prepare cost analysis for component Loss Mitigation as well as in house
Loss Mitigation.
 Meet with clients and review processes and suggest opportunities for
success.
 Prepare and maintain budget for staff of 36 people.
 Prepare and review ad hoc reports to assist in developing departmental
strengths.
 Appears on behalf of LoanCare at trials when necessary.
 Provides a monthly business review to senior management to assist in
planning and budgeting.
2008-May 2011 Aurora Loan Services Indianapolis, IN
Default Resolution Advocate September 2010
 Witness appearance – Involves reviewing case files and testifying on
behalf of Aurora Loan Services as to the facts of the case.
 Settlement negotiation – Work with all parties involved to develop a
equitable resolution.
 Litigation Resolution of Contested Matters – Provide Depositions, and
testifying regarding process and business practices. Identifying issues on
files that may assist with Contested Matters.
Loan Resolution Underwriter III HOPE NOW Team March/2008-
Feb 2010

2.  Travel to HOPE NOW, Treasury, and politically sponsored events
nationally and meet with borrower’s to discuss and work through multiple
resolutions.
 Review and Underwrite Forbearance agreements, modifications, short
sales, and Deed in Lieu’s based on Home Affordable Modification
Program and Standard guidelines for GSE and Non GSE investors.
 Determine if an eminent default and or fraud exists by investigating loan
documents both past and present.
 Train and collaborate with National Home Retention Specialists to
educate them on guidelines and requirements.
2005-2007 Aegis Wholesale Corporation Houston, TX
National Corporate Trainer / National Accounts Sales Manager
 Develop, deliver, and maintain the training for over 300 employees.
 Assist in coaching and mentoring new Account Executives.
 Research and develop cost effective training for over 34 National
Branches.
 Manage day to day business of a 7.2 billion a year National Accounts
department with 34 branches and 234 employees.
 Due large Audience Presentations for multiple Companies.
 Introduced and Developed account relationships with Market Leaders in
Originations.
 Develop and grow business leads from National Broker base.
 Reviewed and authorized pricing principles and established program
parameters for Mortgage Brokers nationwide.
 Managed the development and delivery of Sales, System and Product
training for all locations nationwide.
 Mediate conflict between multiple branches and National Accounts.
2002-2004 Preferred Mortgage Lending Inc Indianapolis, In
President/Owner
 Created a business plan, obtained financing, licensed, and managed a
multi million dollar mortgage brokerage company.
 Sourced, hired, and trained all personnel.
 Created and implemented a ground up marketing plan.
 Increased business volume from 1.5 million a month to over 14 million a
month in less than a year.
 Prepare and direct marketing efforts for new lines of business.
 Develop processes to insure regulatory compliance issues were met.
 Recruit, hire, and train Loan Officers on use regulatory requirements,
origination systems and mortgage products.
 Oversee and manage branch functions.
 Originate first and second mortgages.
 Develop business leads and cultivate community relationships to insure

3. success of the branch.
2000-2002 Irwin Mortgage Indianapolis, In
Training Specialist
 Developed and implemented Sales and Support system training for a
staff of approximately 1,000 people.
 Developed and delivered job skills training for all major job functions
nationally.
 Researched, selected, and implemented the companies first web based
training solution.
1996-2000 Bank One Mortgage Indianapolis, In
Training Specialist
 Created and delivered all LOS training for a sales staff of over 1,000.
 Created and delivered performance specific training for Loan
Originators, Processors, Closers, and Customer Service personnel.
1995-1996 Bank One Mortgage Indianapolis, In
Secondary Marketing/Investor Relations
 Served as Liaison to multiple investors negotiating rates, resolving pool
issues, and insuring up to date pipeline maintenance.
 Assisting retail branches with pool completion assessments.
1993-1995 American Eagle Outfitters. Indianapolis, In
Store Manager
 Manage, hire, and train a 24 employee staff.
 Increased sales from 800 thousand to 1.4 million.
1984-1993 United States Army
Drill Instructor/Graphics Illustrator
 Train and develop new recruits to perform various functions at a peak
level.
 Train Broadcaster and Journalism students’ presentation skills.
 Develop multiple presentation materials for briefings.
Education 1988-1992 Central Texas College
 Business Administration.
 Attended numerous military leadership schools.
References Available upon request.