2. Who we are: Assistant Director: Clare van den Blink Todd Maniscalco Dina Banning Dave Brooks Colbert McClellan Charlie Parry Marina Tokman Benoit McNicholl Pat Graham Eric Howd Roberta Militello Mike Tolomeo Barbara Friedman Lori Beebe Brandon Bowers Kelly Chan Megan Gatch Al Heiman Kim Nicholson Pat Washburn Shannon Osburn Anthony Adinolfi Sue Gleason Stacy Pendell Jerry Shipman Franck Vidal Irina Zhankov
3. What we do: Course Technologies Audio/Video hosting and streaming Course Site hosting Blackboard iClicker Polling Qualtrics Surveys Product Owners of Adobe Connect videoconferencing Blogs… wikis… and more Also supporting:
4. What we do: Collaborative Tools for teaching, research, and communications Vendor-hosted Blog service Confluence wiki SourceForge application management tool Remedy service desk software
5. What we do: Faculty Support Course technology selection Audio/Video consulting and production Digitization of course materials Outreach and Collaboration the Student Technology Assistants Program (STAP) with assistance from
6. What we do: Academic and Pilot Projects Innovation in Teaching Program Web development for courses Creation of digital materials Selection of new technologies Current pilot: Panopto lecture capture
7. What we do: Integrated Web Services Web design and development for campus a “cost recovered” service Architecture analysis and planning Layout and design Programming and implementation Site support and maintenance
8. What we do: Computing Spaces Academic Technology Centers Instructional Computing Labs General Purpose Computing Labs with specialized software
10. Some of our Strengths Innovation Top-notch support Significant efficiency Quality service delivery
11. Opportunities for Collaboration Work with college IT Service Groups to provide better academic support Coordinate training and other offerings with the CU Libraries Work with service organizations to look at the service “big picture” to reduce user frustration
12. Improving Efficiency Take advantage of online tools such as GoToAssist and GoToTraining to provide better training and support with less travel Take advantage of the new service desk application to streamline support activities some ideas:
