The document discusses how a team uses Jira and kanban boards to manage their work. They assign a Jira number to each story, defect, and technical debt to reference it in their issue tracker. They add start and end dates to understand cycle times, avatars to identify who is working on each card, and titles to describe the work. Additionally, they place colored stickies on cards each day to track flow efficiency and see how well work is progressing based on time spent and stage of completion.

1. Softphone
Card overview
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2. The card number
The Softphone team use Jira to store all of
the background information on the stories,
defects and technical debt they work on. This
number is a reference point to that item in
Jira.
Softphone - Card overview
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3. Dates
In order to understand the cycle times for
cards they put the start date (the date work
began on a card) and the end date (the date
the card reached the done column).
Softphone - Card overview
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4. Avatar
Each team member has an avatar they place
on the cards they are working on. This allows
the team to see at a glance who is working on
what.
Softphone - Card overview
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5. Title
A brief title that describes the work the card
represents.
Softphone - Card overview
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6. Flow data
Everyday that a card is on the board the team place a sticky
dot on it. The number represents column on the board the
card was in and the colour represents how much time was
spent working on it. If the dot is green then there was 4+
hours spent on it, if it is yellow then circa 2 hours was spent
on and if it is red no time was spent progressing it. This helps
us understand flow efficiency (the amount of actual time we
spend working on something from the time we commit to it
till it’s done). It also lets us see at a glance how well work is
progressing.
Softphone - Card overview
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