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SOCIAL
       SAVVY:
A SOCIAL MEDIA PRIMER:
ALIERA PETERSON,   PR & SOCIAL MEDIA SPECIALIST
BRUNET-GARCÍA MULTICULTURAL ADVERTISING & PR
WHAT DO
  OPL E
PE ONLIN  W  AENTS?
        EEXPERI NCE
FROM

•	   Everything



                        B2B Expectation
•	   All the time
•	   With options
•	   Easy & Immediate


                                          B2C Experiences
TICAL
CRI
  Q UES TIO NS:
   1.   What do I want to share?
   2.   Who do I want to share it?
   3.   Why should they care?
   4.   What information do they want from me?
   5.   How do they “take” their information?
   6.   What do I want them to do?
S   eek out your audience.

O bserve their conversation.

C reate your action plan.

I mplement your action plan.

A nalyze reach and effectiveness.


L earn from your mistakes & success.
SEEUR UD
  YO
         UTE.
     KAOIENC
           ere do th ey hang o ut online?)
     (Wh
 Twitter      Facebook      MySpace    Linked In
O BSE C E
     RVONVE H EIIR.
          TRSAT ON
                       ce talking about?)
 (What is y our audien
CR EATE YOUR
  AC TIO NP LAN           verarching strategies)
 (Mak e sure to channel o
IMP LEME NT YOUR
 AC TIO NP LAN
AN &
R E AC H
          L YZE ENESS
         AEFFECTIV
                      ines for fut ure ef forts)
 (Establish ing basel
E      N
    ARTAKES
LOUR MIS
Y
            RUCCM ES
           F& S O ESS
THE
    TOO LB OX
                                     S

                 B
 W ADS                            W
                                OIA
                  L
  EB EM                     E HC
                                   L

                   O
                           R S ER
    IN AIL TW
             ITT
                    G     U E
                        C D MM
                         H
      AR        ER
                      RO A O
                     B R C    OI
          CE
                      T      PR
                                DA
                               ES
                                 SR
     ERE
   FBSITEN                         EL  R
                              O
                                     EA
  NE
COW
                           LOG         SE
FAC EBO OK:
LIN KED IN:
TW ITT ER:
YO UTU BE:
YO UR BLO G:
...
       ARE
                 KS
  HERE
             RIS
T


•	   Data Integrity
•	   Intellectual Property
•	   Privacy
•	   Overexposure
•	   Reputation Management
FIRST COAST HISPANIC
                   CHAMBER OF COMMERCE




 SOCIAL
Integrated
  SAVVY:
MarketIng
A SOCIAL MEDIA PRIMER:
CaMPaIgn
ALIERA PETERSON,      PR & SOCIAL MEDIA SPECIALIST
 BRUNET-GARCÍA MULTICULTURAL ADVERTISING & PR
JACKS ONV ILLE
  P UBLI C LIB RARY
Goal:
        se the n umbe r of new
Increa
      s issued and us e of the
card
lib rary’s w eb site
JACKS ONV ILLE
 P UBLI C LIB RARY
JACKS ONV ILLE
 P UBLI C LIB RARY
  # of Cards Issued

                               28,123



                      14,000




                      2008     2009
WO RLD      OUN CIL
 AFFA IRS C
 Goal:
 In crease Young
 Profe ssiona l Memb ership
WO RLD      OUN CIL
 AFFA IRS C
WO
       # of Membership
       individuals
                               AFFA

                     793
                                         RLD




2008
       household


              463
                                    IRS C



       individuals
                         873




       household
                                          OUN




2009
                   544
                                              CIL
A
 FCH CC
  chieving The Dr eam Sch olarship



 Goal:
 Inc rease a waren  ess and
          ber o f applic ations
 the num
A
 FCH CC
  chieving The Dr eam Sch olarship




                              ¡GANAIV$20R00       S!
                                ECAS UN ERSITA IA
                              EN B
                                                       erican Advisory Board
     PATROCINADO POR:         El Mayor’s Hispanic Am                        ce
                                                     ic Chamber of Commer
                              y el First Coast Hispan              spanos elegibles.
                                                     estudiantes hi
                              otorgarán 16 becas a
                        ES:
     OTROS PATROCINADOR
                                                                 , VISITA
                                               VER MÁS DETALLES
                               PARA APLICAR Yc.com/scholarships.asp
                               http://www.fchc
                                                                            N LIGERAMENTE ENTRE
                                                    S DE LAS BECAS VARÍA
                              LOS REQUERIMIENTO
                                                     IONES.
                              LAS DOS ORGANIZAC                            re de 2009.
                                                    vence el 4 de septiemb
                              El plazo de admisión                                                     reo
                                                                              driguez a través del cor
                                                        N, contacta a José Ro
                              PA  RA MÁS INFORMACIÓ cc.com.
                                                        fch
                               electrónico: jrodriguez@
                                                                                                     Perez
                                                                             AS, comunícate con Ed
                                                       E PROGRAMA DE BEC
                               PARA PATROCINAR EST
                               por el 904.534.0674.

                                                                                      MAYO R’S HISPAN IC
                                                                                                               FIRST COAST HISPANICE
                                                                                                               CHAMBER OF COMMERC
                                                                                                    RY BOARD
                                                                                   AMERI CAN ADVISO
A
 FCH CC
  chieving The Dr eam Sch olarship

     # of Applications

                                150




                         15

                         2008   2009
SOCIAL
  SAVVY:
DISCUSSION
A SOCIAL MEDIA PRIMER:
ALIERA PETERSON,   PR & SOCIAL MEDIA SPECIALIST
BRUNET-GARCÍA MULTICULTURAL ADVERTISING & PR

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Social Savvy: A Social Media Primer

  • 1. SOCIAL SAVVY: A SOCIAL MEDIA PRIMER: ALIERA PETERSON, PR & SOCIAL MEDIA SPECIALIST BRUNET-GARCÍA MULTICULTURAL ADVERTISING & PR
  • 2. WHAT DO OPL E PE ONLIN W AENTS? EEXPERI NCE FROM • Everything B2B Expectation • All the time • With options • Easy & Immediate B2C Experiences
  • 3. TICAL CRI Q UES TIO NS: 1. What do I want to share? 2. Who do I want to share it? 3. Why should they care? 4. What information do they want from me? 5. How do they “take” their information? 6. What do I want them to do?
  • 4. S eek out your audience. O bserve their conversation. C reate your action plan. I mplement your action plan. A nalyze reach and effectiveness. L earn from your mistakes & success.
  • 5. SEEUR UD YO UTE. KAOIENC ere do th ey hang o ut online?) (Wh Twitter Facebook MySpace Linked In
  • 6. O BSE C E RVONVE H EIIR. TRSAT ON ce talking about?) (What is y our audien
  • 7. CR EATE YOUR AC TIO NP LAN verarching strategies) (Mak e sure to channel o
  • 8. IMP LEME NT YOUR AC TIO NP LAN
  • 9. AN & R E AC H L YZE ENESS AEFFECTIV ines for fut ure ef forts) (Establish ing basel
  • 10. E N ARTAKES LOUR MIS Y RUCCM ES F& S O ESS
  • 11. THE TOO LB OX S B W ADS W OIA L EB EM E HC L O R S ER IN AIL TW ITT G U E C D MM H AR ER RO A O B R C OI CE T PR DA ES SR ERE FBSITEN EL R O EA NE COW LOG SE
  • 16. YO UR BLO G:
  • 17. ... ARE KS HERE RIS T • Data Integrity • Intellectual Property • Privacy • Overexposure • Reputation Management
  • 18. FIRST COAST HISPANIC CHAMBER OF COMMERCE SOCIAL Integrated SAVVY: MarketIng A SOCIAL MEDIA PRIMER: CaMPaIgn ALIERA PETERSON, PR & SOCIAL MEDIA SPECIALIST BRUNET-GARCÍA MULTICULTURAL ADVERTISING & PR
  • 19. JACKS ONV ILLE P UBLI C LIB RARY Goal: se the n umbe r of new Increa s issued and us e of the card lib rary’s w eb site
  • 20. JACKS ONV ILLE P UBLI C LIB RARY
  • 21. JACKS ONV ILLE P UBLI C LIB RARY # of Cards Issued 28,123 14,000 2008 2009
  • 22. WO RLD OUN CIL AFFA IRS C Goal: In crease Young Profe ssiona l Memb ership
  • 23. WO RLD OUN CIL AFFA IRS C
  • 24. WO # of Membership individuals AFFA 793 RLD 2008 household 463 IRS C individuals 873 household OUN 2009 544 CIL
  • 25. A FCH CC chieving The Dr eam Sch olarship Goal: Inc rease a waren ess and ber o f applic ations the num
  • 26. A FCH CC chieving The Dr eam Sch olarship ¡GANAIV$20R00 S! ECAS UN ERSITA IA EN B erican Advisory Board PATROCINADO POR: El Mayor’s Hispanic Am ce ic Chamber of Commer y el First Coast Hispan spanos elegibles. estudiantes hi otorgarán 16 becas a ES: OTROS PATROCINADOR , VISITA VER MÁS DETALLES PARA APLICAR Yc.com/scholarships.asp http://www.fchc N LIGERAMENTE ENTRE S DE LAS BECAS VARÍA LOS REQUERIMIENTO IONES. LAS DOS ORGANIZAC re de 2009. vence el 4 de septiemb El plazo de admisión reo driguez a través del cor N, contacta a José Ro PA RA MÁS INFORMACIÓ cc.com. fch electrónico: jrodriguez@ Perez AS, comunícate con Ed E PROGRAMA DE BEC PARA PATROCINAR EST por el 904.534.0674. MAYO R’S HISPAN IC FIRST COAST HISPANICE CHAMBER OF COMMERC RY BOARD AMERI CAN ADVISO
  • 27. A FCH CC chieving The Dr eam Sch olarship # of Applications 150 15 2008 2009
  • 28. SOCIAL SAVVY: DISCUSSION A SOCIAL MEDIA PRIMER: ALIERA PETERSON, PR & SOCIAL MEDIA SPECIALIST BRUNET-GARCÍA MULTICULTURAL ADVERTISING & PR