Presentation prepared for equipping Middle Management with the basic requirements to coach junior management, in order to guide them towards their development and growth

1. COACHING “Coaching, like Leadership, is fighting for the hearts and souls of your people and getting them to believe in you”

2. What is Coaching? What do you understand by the term “COACHING”? Coaching in simple terms can be defined as: “The process of helping someone enhance or improve their performance through reflection on how they apply a specific skill and/or knowledge”

3. Difference between Coaching & Mentoring

5. 2-way communication

6. Focusing on future opportunities

7. About the team

9. COACHING TECHNIQUES Explain importance of issue being addressed (purpose & part) Clarify how it’s done (process) Show how to do it (picture) Observe person doing it (practice) Feedback (pats & pointers) Agree on next steps (proceed on path)

10. Why do we need Coaching? The reasons why people require coaching are: To maximize knowledge transfer Coaching provides a learning channel that effectively transfers knowledge within the organization Critical knowledge is maintained in the organization Contextual learning is evident

11. Why do we need Coaching? The reasons why people require coaching are: To increase the skill levels The coaches can very effectively transfer core skills Customization of skills in relation to the core activities of the business is retained Cross training of staff can be achieved

12. Why do we need Coaching? The reasons why people require coaching are: For succession planning The ability for the organization to identify ‘fast track’ candidates and prepare them for new jobs is enhanced by coaching & mentoring Coaching & Mentoring can ensure continuity of performance when key staff leave the organization because core skills have been transferred

13. You are not “COACHING” if….. You find yourself only telling someone what to do You find yourself stepping in to do the actual work You restrict the activity to set times or scheduled events “Coaching is a “just in time” & “in the right place” process

15. Do it all yourself/take over

16. Belittle or be mean

17. Tease or use sarcasm

19. COACHING SKILLS POWERFUL QUESTIONING Lets learn the art of Powerful Questioning “Questions which are asked to develop sufficient rapport as to prompt the source to disclose valuable information”

20. COACHING SKILLS DIRECT COMMUNICATION Lets learn the art of Direct Communication “Direct communication can be defined as speech that specifically states and directs an action”

21. COACHING SKILLS DESIGNING ACTION PLANS Lets understand how to Design Action Plans “Action Plan means deciding who is going to do what, by when and in what order for the organization to reach its strategic goals”

22. COACHING SKILLS GOAL SETTING Follow the SMART way of setting goals “Goal setting is an effective tool for making progress by ensuring that participants in a group with a common goal are clearly aware of what is expected from them

23. 7 Steps to Effective Coaching Naming the challenge and describing the outcome Brainstorming possible approaches Developing an action plan Setting deadlines Establishing criteria for evaluation Facilitating action Following through THE 7 STEPS

24. “ALL COACHING IS , IS TAKING A PLAYER OR A MEMBER OF A TEAM, WHERE HE CANT TAKE HIMSELF”