High-level overview of who we are and what we do...

1. Evolving Outsourcing Corporate Overview
Are you looking to...
Reduce costs? Grow revenue? Enhance your customers' experience?
www.evolvingoutsourcing.com

2. Evolving at a Glance...
We provide outsourced professional services on behalf of our Clients
Evolving Outsourcing founded in 2009
‘Sister’ HR company founded in 2004
Irish-owned & Poland-based
Delivery Locations – Krakow & Luban
Sales Locations – London, Warsaw, Cork
Private Equity-backed & Owner-managed
Employees – c.120

4. Management Team
Name Position Location Remarks
Trevor Coyne CEO Poland Ex investment banking
Gabriela Ziolkowska HR Director Poland 10+ yrs HR experience
Brian O’Brien Biz Dev Director Ireland 10 yrs in Sales & Marketing
Jakub Zawadzki Sales Director Poland Ex largest Call Centre in Poland
Ronan O’Brien Relationship Director London 13 years with Accenture
Michal Karzel Operations Director Poland Ex Microsoft
Ewelina Grobla HR Lead Poland Ex Cap Gemini
Marcin Gniadek Operations Lead Poland Ex Netia (leading Polish Telco)
Stephen Casey CFO Ireland Director at Lagan Capital PLC

5. Our Solutions - Full Contact Centre Lifecycle
Inbound:
Customer Support | Technical Support | Marketing Response lines |
Out-of -Hours call answering | Reservation lines |
Outbound:
Customer Acquisition | Customer Retention | Appointment Setting |
Lead Generation | Market & Data Research| Debt Recovery solutions |
We are also happy to discuss bespoke requirements with Clients.

6. Multilingual Capabilities

7. Evolving - Differentiators
Owner-managed Private Equity Partner
Price Point
Educational Level
Multilingual
‘Family’ Culture
Technology
Deep Sales Expertise
In-house HR Company
Established
Multiple Sites
Management Team

8. Why Poland?
1. No.1 Outsourcing Location in Europe*
2. Highest Percentage of Graduates in EU (38%)
3. Multilingual capabilities;
Krakow is ranked 5th in the world for multilingual skills*
4. Cultural Affinity
5. Proximity
6. We are in good company....
7. Cost Efficiencies
* Source: Tholons Global Services: Top 50 Emerging Cities for Global Outsourcing 2009

9. Our Focus
At Evolving, our focus
is on developing
Win/Win/Win
relationships with
Customer Contact
decision-makers...

10. Our 'Project Success
Framework‘ is built on the
following eight key areas:
Recruitment > Training > Delivery
Operational Excellence > People >
Quality Assurance > Technology > Client
Relationship Building > Poland Inc.

11. Technology
At Evolving Outsourcing, we recognized
very early on that the only way to offer
our Clients market-leading technology
was for us to partner with world-class
technology companies.
So this is what we did...

12. Evolving Group Client Successes
International
Securities
Services

13. Our Special Culture
“Culture is a distinction but only if you live it”

14. Highest Quality with a Razor Focus on Cost

15. Sample Credentials Overview
Project/ Client Service Short Description
Telco Customer We are calling prospective customers & existing
Acquisition and customers with a view to acquiring and retaining
Retention these people, respectively.
Global Telco Customer We are calling prospective customers & selling
Acquisition residential, commercial & mobile packages.
Global Marketing/ We are calling SMEs in Poland, Germany, Czech
Electrical & Sales Support Republic & Hungary and firstly generating awareness
Electronics of the Client’s products. Secondly, our people
Distributor endeavor to convince the company being called to
agree to receive a product catalogue from the Client.
The third contact involves our people selling from the
catalogue.

16. Sample Credentials Overview
Project/ Client Service Short Description
Life Advice Inbound Sales We are receiving calls from our Client’s customers in
the UK. Our Agents are tasked with deciding how best
to direct the incoming call based on the nature of the
particular customer query as well as selling on behalf
of our Client.
Financial Services Lead This campaign involves Lead Generation activity for a
Publication Generation UK-based financial services publication. Our people
are contacting the Client’s target advertising market
and generating leads for the Managing Director of the
Client company to pursue.
Data Marketing Lead This campaign involves Lead Generation activity for a
Company Generation UK-based data marketing company on behalf of Clients
in the home insulation & utility sectors. Our people
are calling households in the UK and seeking to qualify
them as leads for the Client.

17. Sample Credentials Overview
Project/ Client Service Short Description
Technology Customer We are providing technical product support in a variety
Support of languages for the customers of this client.
Financial Services Credit We are providing a suite of credit management services
Management into Ireland for this Financial Services client.
Global Insurance Appointment We are providing a lead generation and appointment
Setting setting service for this Insurance client
Online Customer We are providing customer support and technical
Support product support for this Client.

18. We would love to show you more!
Join our winning team of clients
today 
Ronan O’Brien Brian O’Brien
Client Relationship Director Business Development Director
T: +44 77 47 111 621 T: +353 86 173 9551
E: r.obrien@evolvingoutsourcing.com E: b.obrien@evolvingoutsourcing.com