2. WHAT IS PERFORMANCE?
“Performance is how well (or poorly) one does
in the execution of their task in the shadow
of the expectation that has been set”
• Performance is 80% psychology & 20%
mechanics
3. WHY IS PERFORMANCE IMPORTANT?
• Personal Results – Business Bottom Line
• Setting Standards
• Individual Growth
• Team Performance
• Career development
• Recruitment ROI
• Talent Management
• Engagement & Accountability
4. THE PERFORMANCE EQUATION?
• Assess performance: Requires brutal honesty
• Assess performance: Specific task/area/job
• Identify areas for improvement: Gap Analysis
• Build a team based on performance
requirements
• Hire for performance
• Benchmarking
6. SKILLS AND KNOWLEDGE
• What skills & knowledge are important?
• Why are they important?
• Do you know what you don’t know?
• What skills & knowledge are required?
• What is your talent?
• What can you be world class at?
7. CLARITY
• Are you clear on what you want?
• Are they clear on what they want from you?
• Are you communicating clearly?
• Purpose, Vision, Mission
• Goals
• Expectations
• Complex equivalence
8. ATTITUDE
• The main determinant of performance
• Beliefs & Values
• Cause & Effect
• Core attitudes
• Fear/Happiness
• Resourcefulness
• Motivation/Desire/Ambition
• Flexibility
• Confidence
• Communication
• Leadership – both directions!
9. RESULTS MATRIX
• Performance does not equal Results
• Performance is a major determinant of
results
• The other factors
11. RESULTS MATRIX
Your results will be determined by consistent
performance in the created environment
based on your beliefs & perceptions of the
possibilities