Brian Pettit

sop cross training process based management tqm continuous improvement standard operating procedures total quality management performance appraisal high potentials behavior strategic planning compensation review developing leaders iso talent management 360 feedback promotion developmental job assignments results training and development plans iso 9001 hqaa chap total customer satisfaction configuration management document control process maturity model as9100 work instructions achc promotability high loss risk totem pole ranking 9 box reassignment plan performance planning succession planning performance evaluation