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Reference Services at Austin Public Library Bonnie Brzozowski
Introduction and background ,[object Object],[object Object],[object Object]
Reference at APL
Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
The wiki
Information guides and more ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Computer instruction
New Immigrants Centers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: The City Demographer, Department of lanning, City of Austin Lisa Hamilton, lisa.hamilton2@austintexas.gov Faulk Central Library, New Immigrants Center Manager Also,  Practiquemos Espanol
Readers’ advisory ,[object Object],[object Object],[object Object]
Collection Development
Subject Specialist and Centralized Selector ,[object Object],[object Object],[object Object]
Outreach and Professional Duties at APL
Internal outreach and activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
External outreach
External outreach: social networks, blog, and YouTube ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service
The Reference Interview ,[object Object],[object Object],[object Object]
Questions, comments, need a new friend? Bonnie Brzozowski Reference Librarian Austin Public Library (512) 974-7360 [email_address] http://www.bonniesue.net/

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iSchool Presentation 9/26/11