3. BE CONCISE
ANSWER ALL QUESTIONS
USE PROPER SPELLING, GRAMMAR& PUNCTUATION
MAKE IT PERSONAL
USE TEMPLATES
ANSWER SWIFTLY
4. Do not attach unnecessary files
Use proper structure & layout
Do not overuse the high priority option
Do not write in capitals
Do not leave out the message thread
Add disclaimers to your emails
Read the email before you send it
Do not overuse reply to all
5. Mailings
Take care with abbreviations and emotions
Be careful with formatting
Take care with rich text and HTML messages
Do not forward chain letters
Do not request delivery and read receipts
6. Do not ask to recall a message
Do not copy a message or attachment
Do not use email to discuss confidential
information
Use a meaningful subject
Use active instead of passive
Avoid using urgent and important
7. Avoid long sentences
Don’t send or forward emails
Don’t forward virus hoaxes
Keep your language gender neutral
Don’t reply to spam
Use CC: field sparingly
8. Create a written email policy
Proper training
Implementation of the rules
9. Write a salutation for each new subject
email.
Attempt to keep the email brief.
Return emails within the same time you
would a phone call.
10. Attempt to keep your line length at 80
characters or less.
11. Place the paper in drawer A.
Click the green start button
12. Write in a positive tone
Avoid negative words
Use contractions
14. Make a phone call
The best way is still face-to-face
15. Use standard font throughout the message
Avoid colored fonts
Be very specific
Keep the size of the font
Paragraph and line spacing
Avoid short forms or slang