1. Bob Hickman
1625 N16th Ave Phoenix, AZ. 85007
Phone: 504-975-5723 Email: Broseph1977@gmail.com
---------------------------------------------Qualifications-------------------------------------------------
Results oriented fraud prevention, AML/compliance analyst with history of exceeding key
performance measures. Proven leadership skills, I have assisted in training several new hire
classes and consistently finish in the top tier of scorecards amongst my peers. Multi-tasking is a
normal occurrence using several systems for research of merchants, client information and
analyzing spending patterns. Demonstrated ability to build rapport quickly with others and
work well in fast paced environments.
----------------------------------------Professional Experience-------------------------------------
JPMorgan Chase (12/2008 to 11/28/2014)
.AMl/BSA compliance officer
.SARQualityAssurance
.Riskoperations
.Disputes/Investigations
.Fraudpreventionteam
AML- Compliance Officer(10/13to 11/28/2014) Chase TowerPhoenix,AZ
SAR Team(04/13 – 10/13) Tempe,AZ
ReviewSARcases,andcorrectlywrite SARto reportto FinCEN.
While investigatingthe account,fortrue fraud,and suspectinformation,Ialsoensure thatall
documentsrequiredbyFinCEN are scanned,andcorrect.
RecoveryDepartmentVIPCustomers(11/12 –03/13) Tempe,AZ
Reviewaccountfortrue fraud onaccounts withfraudclaim.
Verifythrupaymenthistory,spendinghistory,andmerchantinformationto ensure correctchargeback,
and correct challengestothe customerforfraudclaims.
Submitchargeback,fortrue fraud,or re-bill the customerforvalidtransactions.
Verifywithmerchants,andreviewaccountforchangesthatmightgive anysuspectinformation.
Verifysuspectinformationsuchasaddress,phone number(s),social securitynumber,etc.( usingpublic
record searches).
SubmitSARreferral if all criteriaismet.
Fraud operations/Riskcontrols/ SARQualityAssurance Analyst(02/11– 11/12) Tempe,AZ
Responsible forcreating,andmaintainingcontrolstoensure correctfilingreasons,aswell asfollowup
controlsto ensure timelyfilingforinitialSARandif neededcontinuingSAR(s)
Workedwithlegal andFINcenguidelinestocreate,andupdate procedurestoensure complete
investigation,notation,anddocumentationof activityandif deemedsuspectornot.
ReviewSARformforerrors/correctionsbefore submittingtoFinCEN
Give feedback onopportunitiesforclearunderstandingof eventsthathappenedonaccount
