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Business Model
Validation
Reload Greece Boot Camp 2016
Athens September 6th, 2016
Christos Makiyama
Silicon Planet
1995
Photo: Yur
Photo: Yuri SamoilovAsynchronous	Transfer	Mode
SONET/SDH
Voice	over	IP
MPEG2
Scalable	Video	Codec
MPEG2	over	ATM
H.323
Voice	over	Frames
TDM
HDSL
ADSL
VDSL
AAL1
Traffic	Shaping
V5.1
V5.2
VB5.x
Ethernet
IP	over	ATM
Bluetooth
W-CDMA
EM	Modeling
Inductor	Synthesis
Software	Define	Radio
Super	Resolution
MPEG2
3D	Image	processing
Search	engine	
Video	communication
Data	Center	Virtualization
Die	sensitized	Solar	Cells
Fuel	Cells
Automatic	Fiber	Management	
Spectral	Imaging
IP-PBX
DLNA
Indoor	positioning
TDM	over	IP
VPN
OC-3/STM-1
OC-12/STM-4
OC-48/STM-16
ISDN
T-1/E-1
Cell	switching
G.723.1
G.729
PON
WDM
CWDM
H.264
H.264-SVC
FDDI
Token	Ring
L2	Switch
CTI
PSTN	to	SIP Video	stabilization
Noise	Reduction
Echo	cancelling
Powerline	communications
Video	recognition
GPU
802.11b/g/n
802.11ac
MIMO
MEMS
Optical	Switching
LTE
ADAS
NAT	traversal
IPSec
Voice	Compression
OSGi
Semiconductors
Optical Networks
Broadband Access Networks
Local Area Networks
Personal Area Networks
Wireless Communications
Audio & Video Communications
Photo: Yuri Samoilov
Websplanet
Transwitch
Telesoft
Tdsoft
Metalink
Routerware
Odetics
TUT Systems
Efficient Networks
Routerware
RADLAN
Audiocodes
Fiberzone Networks
Westbay
PMC-Sierra
JDTC
Cygnet
Hypercomm
Jungo
Arel
Bycast
Nicevision
Resolute Networks
Helic
Vidyo
Forth Photonics
Merlynet
Theon Sensors
AntcorInAccess Networks
Atecom
Irida Labs
Yodiwo Wavenet
3DMediaBrite Solar
Axsh
Electro Power Systems
Eblana
Mirtemis
Qubulus
Softether
40+
Startups
August 9, 1995 Netscape IPO - $2.9Billion
August 24, 1995
vs
vs
vs
vs
vs
vs
Both	basically	addressed	the	same	needs	but	created	value in	a	more	scalable	way	using	
different	methods	(aka.	Business	Model)
Photo: Yuri Samoilov
New Business Models
New Platforms
New Systems
New Technologies
Business Model,
the protagonist of
Digital Revolution
Photo: Susan Nilsson
What is a Business
Model?
1
2
MeAlex Osterwalder
Business	Model	Canvas
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Business	Model	Canvas
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Business	Model	Canvas
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Business	Model	Canvas
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Describes the
types of
relationships a
company establish
with specific
Customer
Segment.
GET, KEEP, GROW
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Business	Model	Canvas
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Describes how a
company
communicates with
and reach its
Customer Segments
to deliver a Value
Proposition
Describes the
types of
relationships a
company establish
with specific
Customer
Segment.
GET, KEEP, GROW
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Business	Model	Canvas
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Describes the
types of
relationships a
company establish
with specific
Customer
Segment.
GET, KEEP, GROW
Represents the cash a company generates
from each customer segment
Describes how a
company
communicates with
and reach its
Customer Segments
to deliver a Value
Proposition
Business	Model	Canvas
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Represents the cash a company generates
from each customer segment
Describes the most
important assets
required to make a
business model
work
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Describes the
types of
relationships a
company establish
with specific
Customer
Segment.
GET, KEEP, GROW
Describes how a
company
communicates with
and reach its
Customer Segments
to deliver a Value
Proposition
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Business	Model	Canvas
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Represents the cash a company generates
from each customer segment
Describes the most
important assets
required to make a
business model
work
Describes the most
important things a
company must do to
make its business
model work
Describes the
types of
relationships a
company establish
with specific
Customer
Segment.
GET, KEEP, GROW
Describes how a
company
communicates with
and reach its
Customer Segments
to deliver a Value
Proposition
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Represents the cash a company generates
from each customer segment
Describes the most
important assets
required to make a
business model
work
Describes the
network of
suppliers and
partners that
make the business
model work
Describes the most
important things a
company must do to
make its business
model work
Business	Model	Canvas
Describes the
types of
relationships a
company establish
with specific
Customer
Segment.
GET, KEEP, GROW
Describes how a
company
communicates with
and reach its
Customer Segments
to deliver a Value
Proposition
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Represents the cash a company generates
from each customer segment
Describes the most
important assets
required to make a
business model
work
Describes the
network of
suppliers and
partners that
make the business
model work
Describes all costs incurred to operate a
business model
Business	Model	Canvas
Describes the
types of
relationships a
company establish
with specific
Customer
Segment.
GET, KEEP, GROW
Describes the most
important things a
company must do to
make its business
model work
Describes how a
company
communicates with
and reach its
Customer Segments
to deliver a Value
Proposition
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Business	Model	Canvas
Defines the
different groups
of people or
organizations a
company aims to
reach and serve
Describes the
bundle of products
and services that
create value for a
specific Customer
Segment
Describes the
types of
relationships a
company establish
with specific
Customer
Segment
Represents the cash a company generates
from each customer segment
Describes the most
important assets
required to make a
business model
work
Describes the
network of
suppliers and
partners that
make the business
model work
Describes all costs incurred to operate a
business model RevenuesExpenses <
Profits
Describes the most
important things a
company must do to
make its business
model work
Describes how a
company
communicates with
and reach its
Customer Segments
to deliver a Value
Proposition
Example:
Smart Phones
Apple	iPhone
June	2007
Samsung	Galaxy	S
June	2010
Xiaomi	mi1
August	2011
Apple,	iPhone
Quality
Control
Chips &
compone
nts
Manufac
turing
Apple
Brand
R&D iOS
Branding
BoM R&D
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Apps
Store
IT
operation
cost
Samsung,	Galaxy	S
BoM
Manufacturing
Operation cost
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Market
Promotion
Marketing
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Xiaomi,	mi1
User
Forums
SONY
Google
Services &
Software
development
BoM R&D Distrib
ution
IT
operation
cost
Xiaomi
Brand
Develop	new	
user	
experiences
Offer	features	that	
will	help	Mobile	
Operators	attract	
new	customers	or	
increase	ARPU
Offer	features	and	
services	that	will	
fulfill	customer	
needs
Business Models
make the difference and not the
products
Credit: Procsilas Moscas
What makes Business
Models work?
How do we Value things?
Example:
Water
Credit:	Trocaire,	flickr
$0
4hours/day
Barefoot,	not	paved	path
Daytime	house	work,	night	school	
Fear
Safe	water
Socialize	time
Patience,	Feel	valued
Get	stronger
Business	woman
Stress	and	tension
FIJI	Rainforest	Water	$60/month	
Amazon.com
Feel	refreshed
Be	Healthy
Saves	money	from	skin	care	products	
Credit:	Papre
Value	can	not	be	determined	only	by	financial	terms…
Maslow	‘s	hierarchy	of	needs
• We	need	a	framework	to	help	us	define,	design,	analyze	and	measure	the	
value	created	by	our	Business	Model!	
• What	do	customers	spend	and	earn	in	the	process	to	fulfill	their	needs?
“The	4	Currencies	Value	Model”
Financial
Money
Emotional
Impact to our
emotions
Effort
Time
Physiological
Impact to our
body
We	monetize(value)	everything	in	our	life	into	4	“currencies”.
These	are	our	basic	resources	we	spend,	earn	or	stock.
(beta)	The	Value	Barometer
Physiological EmotionalEffortFinancial
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
+
-
+
-
+
-
+
-
How to test an idea
Business	Model	Validation	Process
1.	Find	a	Problem
Find	a	big	customer	problem	worth	solving	and	write	down	all	your	key	hypotheses	about	
the	business	model	to	solve	this	problem.
2.	Test	the	Problem
Get	outside	the	building	and	interview	customers	face-face	to	understand	the	“job”	
customers	are	trying	to	accomplish,	their	current	pain,	and	how	they	solve	that	pain.	Pivot	
when	you	discover	you	are	wrong.
3.	Test	the	Solution
Develop	a	minimum	viable	product	prototype	and	get	outside	the	building	face-to-face	with	
customers	to	test	your	vision	of	the	solution.	Pivot	when	you	are	wrong.	Repeat	these	tests	
until	you	nail	the	solution.
4.	Test	the	Go-to-Market	Strategy
Get	outside	the	building	to	understand	the	end-to-end	customer	buying	process,	the	market	
communication	infrastructure,	the	distribution	infrastructure.	Identify	the	leverage	points.	
Pivot.
5.	Test	the	Business	Model
Use	the	facts	discovered	to	validate	the	revenue	model	for	the	business.
Step 1:
Find the Problem
“Fall in love with
the problem,
not the solution”
Uri Levine, Waze co-founder & President
?
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
1.	Find	a	customer	problem	worth	to	solve
?
Get a sense of the
opportunity size!
Prospects ✕ Spending
1.	Find	a	customer	problem	worth	to	solve	- Collect	Data
• Google,	Google,	Google
• The	World	Bank	- www.worldbank.org
• OECD	- www.oecd-ilibrary.org/statistics
• EUROSTAT	- ec.europa.eu/eurostat
• US	Open	Government	Data	- data.gov
• World	Economic	Forum	- www.weforum.org
TIP: Do not spend too much time collecting data at this stage. Just
get a sense of the opportunity size!
Step 2:
Test the Problem
“Get out of the building!
Get insights,
turn your guesses
into facts”
Steve Blank, “The Startup Owner’s Manual”
Customer	Development	Insight	Cycle	– Steve	Blank
Design
Experiment
Test
Hypothesis
Insight
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Value	Proposition	Canvas	– Alex	Osterwalden
Customer	Segment
Value	Proposition	Canvas	– Alex	Osterwalder
Customer	
Jobs
Gains
Pains
Value	Proposition
Gain	Creators
Pain	Relievers
Products	&	
Services
Describe the economic,
physiological, effort and
emotional gains that your
customer expects, desires
or would surprised of
Describe how your product
and services will create
the economic, physiological,
effort and emotional gains
that your customer
expects, desires or would
surprised of
Describe how your product
and services will reduce, or
eliminate the economic,
physiological, effort and
emotional costs that your
customer experiences
Describe what your
specific customer
segment is trying to
accomplish (Jobs to get
done)
List up all the product
and services that your
Value Proposition is
built around
Describe the economic,
physiological, effort and
emotional pains(costs) that
your customer experiences
before or after getting the
Job done
2.	Profile	your	customer	- Hypothesis
Customer	Segment
Customer	
Jobs
Gains
Pains
• Who	is	the	customer?
• What	he	needs	to	accomplish?
• What	is	the	customer’s	
perception	of	the	problem?	
(Pains)
• What	is	the	customer’s	need	to	
solve	it?	(Gains)
?
?
?
?
?
?
?
Rank	your	Customer’s	Pains(Cost)	and	Gains	- Hypotheses
Physiological EmotionalEffortFinancial
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
TIP: The accumulate gains are expected to be higher than pains(cost)
?
?
?
?
?
?
?
? ?
?
?
3.	Design	your	experiment
2. Get insights
by observation
3. Get insights
by interviews
1. Collect Data
3.1	Design	your	experiment	- Collect	Data
• Google	Trends
• Google	Keyword	Planner
• Government	&	organizations	statistics
– World	Bank,	OECD,	Eurostat	etc.
• University	&	Think	tank’s	reports
– MIT	Technology	Review,	Harvard	Business	Review,	McKinsey,	
Deloitte	Tohmatsu,	PwC	
• Google	Analytics
– Tracking	your	website	traffic
• Social	Media	Analytics
….and	many	more
3.2	Design	your	experiment	– Get	Insights	by	Observation
• Dive	into	your	customer’s	world	from	“Value	Proposition	Design”	Alex	Osterwalder and	others
– B2C:	Stay	with	the	family
– B2C:	Stay	with	the	family
– B2C:	Shadow	your	customer	for	a	day
– B2B:	Work	alongside/consultant
3.3	Design	your	experiment	– Get	Insights	by	Interviews
• Face-to-Face	interviews
– Customers,	Industry	insiders….
• Poll	tools
– Pollfish,	Facebook,	Survey	Monkey…
• Q&A	tools
– Quora,	Facebook,	Linkedin…
TIPS:
1.Get facts not opinions! Ask “Who, What, When, Where is….”
2. Ask “How…” to understand how he deals/manages the problem
3. Ask “Why... ” to understand his real motivations
3.	Design	your	experiment
Learning Card
We believed that
step 1: hypothesis
Insight Name
Person Responsible
Date of Learning
From that we learned that
step 3: learnings and insights
We observed
step 2: observation
Therefore, we will
step 4: decisions and actions
Data Reliability:
Action Required:
The makers of Business Model Generation and StrategyzerCopyright Strategyzer AG
Test Card
We believe that
Test Name
Assigned to
Deadline
Duration
And measure
To verify that, we will
We are right if
The makers of Business Model Generation and StrategyzerCopyright Business Model Foundry AG
Test Cost: Data Reliability:
Critical:
Time Required:
Step 3:
Test the Solution
3.	Design	your	Solution	– Value	Proposition
Value	Proposition
Gain	Creators
Pain	Relievers
Products	&	
Services
• What	is	your	product?
• How	your	product	will	relief	your	customer’s	pains?
• How	your	product	will	create	gains	to	your	customer?
Customer	Segment
Customer	
Jobs
Gains
Pains
?
?
?
?
?
?
?
?
Fit
?
Rank	how	your	solution	will	impact	customer’s	Pains(Cost)	and	Gains	-
Hypothesis
Physiological EmotionalEffortFinancial
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
LEARN BUILD
MEASURE
IDEAS
CODEDATA
Minimum	Viable	Product	– The	Lean	Start	Up,	Eric	Ries
Kickstarter
Indiegogo
Tools	MatrixDESIGNTESTING
BUSINESS MODEL VALUE PROPOSITION CUSTOMER CREATION
BUSINESS MODEL
CANVAS
VALUE PROPOSITION
CANVAS
CUSTOMER CREATION
CANVAS
CUSTOMER DEVELOPMENT LEAN START UP CUSTOMER DEVELOPMENT
Recommended	Reading
Business	Model	Design Business	Model	Test	&	
Validation
Value	Proposition	Design,	
Test	&	Validation
Recommended	Reading
Sharing	Vision	&	MissionUnderstanding	Customer	
Patterns
Product	Test	&	Validation
Questions?
Appendix
Step 4:
Test the Go-To-Market
strategy
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Connecting value	proposition	with	customers…
Get,	Keep,	Grow	Model
Awareness
Interest
Consideration
Purchase
Up-sale
Next	Sale
Cross	Sale
Referral
Viral	loop
GETKEEPGROW
Time Flow
Customer	Creation	Canvas
PARTNERS
KEY RESOURCES
KEY ACTIVITES
GETKEEPGROW
Up-saleNext SaleCross SaleReferral Purchase Consideration Interests Awareness
Customer	Creation	Canvas
PARTNERS
KEY RESOURCES
KEY ACTIVITES
GETKEEPGROW
Up-saleNext SaleCross SaleReferral Purchase Consideration Interests Awareness
STEP1: How will you
reach your target
customers and make
them aware of your
product and
services?
STEP5: How will
you sustain the
benefits your
customer gets
from your product
and services?
STEP6: How will you
create new benefits for
your customers and
purchase additional
products and services
from you?
Key	Partnerships Key	Activities Value	
Proposition
Customer	
Relationships
Customer	
Segments
Key	Resources Channels
Revenue	StreamsCost	Structure
Customer	Creation	Canvas
Physiological EmotionalEffortFinancial
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
0
+10
-10
Gains
Pains
Designed	for: Designed	by: Date: Version:
Copyright	of	Silicon	Planet	Corporation
DRAFT
+
-
+
-
+
-
+
-
The Value
Barometer
PARTNERS
KEY RESOURCES
KEY ACTIVITES
GETKEEPGROW
Up-saleNext SaleCross SaleReferral Purchase Consideration Interests Awareness
Customer
Creation
Canvas
Copyright	of	Silicon	Planet	Corporation
Designed	for: Designed	by: Date: Version:
DRAFT
Credits
• Business	Model	Canvas	&	Value	Proposition	Canvas	created	by	Alex	Osterwalder
• Get,	Grow,	Keep	Model	&	Customer	Development	Method	are	created	by	Steve	
Blank
• Icons:	Designed	by	Freepik,	Vectorgraphit,	100	Slim	Icons,	Becris ,	Madebyoliver and	
distributed	by	FLATICON

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