2. 2
1. Collaborate, Collaborate, Collaborate
Sales is a teamsport. If you
don’t manage to orchestrate
your internal team and
synchronize your messages,
how do you want to convince
your customer?
To build your virtual account
team, draw it on paper.
You can’t manage the whole
account by yourself. Define
clear relationship responsi-
bilities for each level of your
organisation. Show each team
member her role as part of the
overall sales strategy.
Finally make sure to discuss
and align objectives and
activities in your team.
Copyright 2012 by Blueconomics Business Solutions GmbH
3. 3
2. Understand the Buying Center
Sales is about people. And
people buy from people they
like.
Knowing your buying
audience, the influencers and
decision-makers, their needs
and interests, is key for
success in every business.
Build your matrix.
Analyze your buying network
first, «sell» second.
Invest into the mission-critical
relationships, not just where
the sun shines.
Copyright 2012 by Blueconomics Business Solutions GmbH
4. 4
3. Leverage Social Relationships
Never do «cold» calls again.
Leverage social media
information across the entire
sales cycle.
Use profile information to
identify influencers and
decision-makers. Use joint
connections to open the doors.
Synchronize all social
channels in one stream to get
the full picture about your
contacts.
Before any meeting, make
sure to screen the latest
updates and posts.
Copyright 2012 by Blueconomics Business Solutions GmbH
5. 5
4. Run Opportunity Reviews
Management reviews are good
to get the forecast right, but
opportunity reviews are there
to win.
Engage your entire account
team in the review process.
Reserve a fix time window,
week by week.
Follow the process: Identify,
analyze, act.
Discuss, not just document. It’s
about collaboration, not
reporting.
Copyright 2012 by Blueconomics Business Solutions GmbH
6. 6
5. Analyze your Wins and Losses
Learn from both, success and
failure.
Have a standard process to
capture the learnings. Engage
the whole team.
Look on how the decision-
makers and influencers, their
needs, relationships as well as
your team and capabilities have
evolved over time.
Try to not think about
competition too much, you can’t
change it. Instead, focus on the
customer needs and compare to
your strenghts and weaknesses.
Don’t wait for the final decision.
Initiate regular milestone
reviews to mitigate risks and
avoid suprises.
Copyright 2012 by Blueconomics Business Solutions GmbH
7. 7
(6.) Network more, tweet less
Social Media puts buyers, not
sellers in control. Listen first,
engage second.
B2B buying decisions are
made by complex people
networks, not on Facebook.
And relationships are built by
individual communication and
personal meetings, not by
posts and tweets.
Networking is an investment.
Invest into your social capital
to win and grow.
Copyright 2012 by Blueconomics Business Solutions GmbH