Today's technologies combined with new cultures changes how business is done and governments are run

1. Open Up!
How Social, Mobile, The Cloud & Big Data Change Everything
Barry Libert, CEO Open Matters

2. Stand Up

3. Angry Citizens

4. Frustrated Customers

5. Disengaged Personnel

6. Limited Growth

7. Solution

8. Assess
Physical
Electronic
Social
Open
Information
The first step in opening up an organization is seeing where they currently stand. From there we
see how we can create significant value, by increasing the flow of information
Value

9. Plan
We help organizations
reframe their strategy
around the value of today’s
open business models

10. Implement
Once the new strategy is agreed upon, we help identify
the specific actions that will support the strategy and
set objectives – including the people, processes and
technologies.

11. Align
implement the
strategy–
among the
organizations’
that
returns are

12. Review
Once the organization
begins to achieve
measurable results, we
review where there are
additional opportunities for
growth – marketing, sales,
training, and R&D – in
order to chart strategies for
expansion.

13. Results

14. Economic Value
technologies reduce the amount of capital
necessary to operate your organization by 10%,
reducing duplication of effort by 10%, and
increasing the value of overall human capital. The
an EPS growth of 9% for organizations that
open.

15. Customer Loyalty
Web 2.0 technologies improves sales conversion
rates by 10%, increases customer loyalty by 10%,
and overall satisfaction by 18%. At the same time,
these improvements are achieved, marketing and
support costs are reduced by 15% and 10%,
respectively.

16. Ideas
communications with partners,
and employees increases
development of successful new
your customers by 20%
reducing time to market by
enhancing profitability by as
25%

17. Employee Engagement
Social media makes it easier for employees to
communicate and collaborate with their peers improving their access to information by 30% while
improving employee satisfaction by 20%, leading reduced turnover and training expenses.

18. Citizen Participation
Collaborative technologies improves citizen
activities and sense of belonging by
amounts.

19. Stand Up, Again

20. Thank You
Barry Libert
617-480-1547
barry@openmatters.net