SlideShare ist ein Scribd-Unternehmen logo
1 von 36
Business Owner 
Performance review 
Intensive WEBINAR 
Presented By 
Nathan McDonald
WARNING! 
This Webinar is designed to 
give you a kick in the butt. 
We take full responsibility for 
the positive changes to your 
business after implementation 
of this learning.
Minimise 
Raise Your 
Hands Here 
Type in 
Questions / 
Answers
 Multiple Business Owner, 
 Martial Arts Instructor, 
 Business Growth Instructor 
 Love Educating
Business Owner 
Business 
Customers / Suppliers / 
Prospects 
Team
Business Owner 
Business 
Customers / Suppliers / 
Prospects 
Team
12th November 2014 
Fitzy’s Loganholme
Webinar - Black Belt Business - Business Owner Performance Review
Webinar - Black Belt Business - Business Owner Performance Review

Weitere ähnliche Inhalte

Was ist angesagt?

Manage difficult people seminar nov 2015
Manage difficult people seminar nov 2015Manage difficult people seminar nov 2015
Manage difficult people seminar nov 2015Alan Fairweather
 
No Limits selling - presentation
No Limits selling - presentationNo Limits selling - presentation
No Limits selling - presentationDaizy digital
 
SweetSkills Workshops 2014
SweetSkills Workshops 2014SweetSkills Workshops 2014
SweetSkills Workshops 2014Rachel Sweet
 
Business Development Made Easy
Business Development Made EasyBusiness Development Made Easy
Business Development Made EasyPracticomm LLC
 
Why your business might fail
Why your  business might failWhy your  business might fail
Why your business might failReg Gupton Inc
 
Tips to help prepare for a job interview
Tips to help prepare for a job interviewTips to help prepare for a job interview
Tips to help prepare for a job interviewSteveAckroyd2
 
How to deliver a top quality business presentation
How to deliver a top quality business presentationHow to deliver a top quality business presentation
How to deliver a top quality business presentationMy Worth Design Studio
 
Tips on How to Motivate Your Team
Tips on How to Motivate Your Team Tips on How to Motivate Your Team
Tips on How to Motivate Your Team Clay Hutson
 
Keys to owning your own business
Keys to owning your own businessKeys to owning your own business
Keys to owning your own businessJoyce Penner
 
How To Merchandise Your Business
How To Merchandise Your BusinessHow To Merchandise Your Business
How To Merchandise Your Businessmliepelt
 
Getting Started / Party Connect
Getting Started / Party ConnectGetting Started / Party Connect
Getting Started / Party ConnectThrive Life
 
How To Start A Business - Step-By-Step Guide To Profit From What You Already ...
How To Start A Business - Step-By-Step Guide To Profit From What You Already ...How To Start A Business - Step-By-Step Guide To Profit From What You Already ...
How To Start A Business - Step-By-Step Guide To Profit From What You Already ...Marketing Gem Solutions
 
Drawbacks to pay incentives - compensation management - Manu Melwin Joy
Drawbacks to pay incentives -  compensation management - Manu Melwin JoyDrawbacks to pay incentives -  compensation management - Manu Melwin Joy
Drawbacks to pay incentives - compensation management - Manu Melwin Joymanumelwin
 
Life in yelp sales generic
Life in yelp sales genericLife in yelp sales generic
Life in yelp sales genericElisabeth Irwin
 
Improve your email marketing results
Improve your email marketing resultsImprove your email marketing results
Improve your email marketing resultsMichael Leander
 
The Sales Coach
The Sales CoachThe Sales Coach
The Sales Coachgkeifer
 

Was ist angesagt? (20)

How to delegate more effectively
How to delegate more effectivelyHow to delegate more effectively
How to delegate more effectively
 
Manage difficult people seminar nov 2015
Manage difficult people seminar nov 2015Manage difficult people seminar nov 2015
Manage difficult people seminar nov 2015
 
No Limits selling - presentation
No Limits selling - presentationNo Limits selling - presentation
No Limits selling - presentation
 
Email Marketing Quickstart
Email Marketing QuickstartEmail Marketing Quickstart
Email Marketing Quickstart
 
SweetSkills Workshops 2014
SweetSkills Workshops 2014SweetSkills Workshops 2014
SweetSkills Workshops 2014
 
Business Development Made Easy
Business Development Made EasyBusiness Development Made Easy
Business Development Made Easy
 
Why your business might fail
Why your  business might failWhy your  business might fail
Why your business might fail
 
Bus dev made easy
Bus dev made easyBus dev made easy
Bus dev made easy
 
Tips to help prepare for a job interview
Tips to help prepare for a job interviewTips to help prepare for a job interview
Tips to help prepare for a job interview
 
How to deliver a top quality business presentation
How to deliver a top quality business presentationHow to deliver a top quality business presentation
How to deliver a top quality business presentation
 
Tips on How to Motivate Your Team
Tips on How to Motivate Your Team Tips on How to Motivate Your Team
Tips on How to Motivate Your Team
 
Keys to owning your own business
Keys to owning your own businessKeys to owning your own business
Keys to owning your own business
 
How To Merchandise Your Business
How To Merchandise Your BusinessHow To Merchandise Your Business
How To Merchandise Your Business
 
Getting Started / Party Connect
Getting Started / Party ConnectGetting Started / Party Connect
Getting Started / Party Connect
 
How To Start A Business - Step-By-Step Guide To Profit From What You Already ...
How To Start A Business - Step-By-Step Guide To Profit From What You Already ...How To Start A Business - Step-By-Step Guide To Profit From What You Already ...
How To Start A Business - Step-By-Step Guide To Profit From What You Already ...
 
Drawbacks to pay incentives - compensation management - Manu Melwin Joy
Drawbacks to pay incentives -  compensation management - Manu Melwin JoyDrawbacks to pay incentives -  compensation management - Manu Melwin Joy
Drawbacks to pay incentives - compensation management - Manu Melwin Joy
 
5 secret keys to success
5 secret keys to success5 secret keys to success
5 secret keys to success
 
Life in yelp sales generic
Life in yelp sales genericLife in yelp sales generic
Life in yelp sales generic
 
Improve your email marketing results
Improve your email marketing resultsImprove your email marketing results
Improve your email marketing results
 
The Sales Coach
The Sales CoachThe Sales Coach
The Sales Coach
 

Andere mochten auch

Webinar - Business Numbers - Black Belt Business - Business Coach
Webinar - Business Numbers - Black Belt Business - Business CoachWebinar - Business Numbers - Black Belt Business - Business Coach
Webinar - Business Numbers - Black Belt Business - Business CoachNathan McDonald
 
286e9f3d36ec0b548e24e3d98cc02393e42b070d 8. lili_wardani_harahap
286e9f3d36ec0b548e24e3d98cc02393e42b070d 8. lili_wardani_harahap286e9f3d36ec0b548e24e3d98cc02393e42b070d 8. lili_wardani_harahap
286e9f3d36ec0b548e24e3d98cc02393e42b070d 8. lili_wardani_harahapElis Zulaikha
 
3d Systems (DDD)_updated for Q32013
3d Systems (DDD)_updated for Q320133d Systems (DDD)_updated for Q32013
3d Systems (DDD)_updated for Q32013Brian Christopher
 
9 tips gaya hidup sehat menuju abad 21
9 tips gaya hidup sehat menuju abad 219 tips gaya hidup sehat menuju abad 21
9 tips gaya hidup sehat menuju abad 21Tuah Barus
 
Solution d'Education Numérique Interactive en TUNISIE fournie par ITEXIA
Solution d'Education Numérique Interactive en TUNISIE fournie par ITEXIASolution d'Education Numérique Interactive en TUNISIE fournie par ITEXIA
Solution d'Education Numérique Interactive en TUNISIE fournie par ITEXIAITEXIA
 
Classic conditioning
Classic conditioningClassic conditioning
Classic conditioningkjmurchie
 
Proyecto de áreas especiales - Escuela 4 Coronel Gil
Proyecto de áreas especiales - Escuela 4 Coronel GilProyecto de áreas especiales - Escuela 4 Coronel Gil
Proyecto de áreas especiales - Escuela 4 Coronel Gilrominachemearriaga
 

Andere mochten auch (12)

Webinar - Business Numbers - Black Belt Business - Business Coach
Webinar - Business Numbers - Black Belt Business - Business CoachWebinar - Business Numbers - Black Belt Business - Business Coach
Webinar - Business Numbers - Black Belt Business - Business Coach
 
Coronary heart disease
Coronary heart diseaseCoronary heart disease
Coronary heart disease
 
286e9f3d36ec0b548e24e3d98cc02393e42b070d 8. lili_wardani_harahap
286e9f3d36ec0b548e24e3d98cc02393e42b070d 8. lili_wardani_harahap286e9f3d36ec0b548e24e3d98cc02393e42b070d 8. lili_wardani_harahap
286e9f3d36ec0b548e24e3d98cc02393e42b070d 8. lili_wardani_harahap
 
3d Systems (DDD)_updated for Q32013
3d Systems (DDD)_updated for Q320133d Systems (DDD)_updated for Q32013
3d Systems (DDD)_updated for Q32013
 
9 tips gaya hidup sehat menuju abad 21
9 tips gaya hidup sehat menuju abad 219 tips gaya hidup sehat menuju abad 21
9 tips gaya hidup sehat menuju abad 21
 
What is health
What is healthWhat is health
What is health
 
Solution d'Education Numérique Interactive en TUNISIE fournie par ITEXIA
Solution d'Education Numérique Interactive en TUNISIE fournie par ITEXIASolution d'Education Numérique Interactive en TUNISIE fournie par ITEXIA
Solution d'Education Numérique Interactive en TUNISIE fournie par ITEXIA
 
Currency from Argentina
Currency from ArgentinaCurrency from Argentina
Currency from Argentina
 
Classic conditioning
Classic conditioningClassic conditioning
Classic conditioning
 
Cancer
CancerCancer
Cancer
 
Live4life
Live4lifeLive4life
Live4life
 
Proyecto de áreas especiales - Escuela 4 Coronel Gil
Proyecto de áreas especiales - Escuela 4 Coronel GilProyecto de áreas especiales - Escuela 4 Coronel Gil
Proyecto de áreas especiales - Escuela 4 Coronel Gil
 

Kürzlich hochgeladen

Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfwill854175
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwaitdaisycvs
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon investment
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1kcpayne
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Adnet Communications
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...ssuserf63bd7
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Falcon Invoice Discounting
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSpanmisemningshen123
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165meghakumariji156
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
 
Cracking the 'Career Pathing' Slideshare
Cracking the 'Career Pathing' SlideshareCracking the 'Career Pathing' Slideshare
Cracking the 'Career Pathing' SlideshareWorkforce Group
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...daisycvs
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannaBusinessPlans
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsIndeedSEO
 
Structuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdfStructuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdflaloo_007
 
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial WingsFalcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial WingsFalcon Invoice Discounting
 
Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow ChallengesFalcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow Challengeshemanthkumar470700
 

Kürzlich hochgeladen (20)

Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Cracking the 'Career Pathing' Slideshare
Cracking the 'Career Pathing' SlideshareCracking the 'Career Pathing' Slideshare
Cracking the 'Career Pathing' Slideshare
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Structuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdfStructuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdf
 
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial WingsFalcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial Wings
 
Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow ChallengesFalcon Invoice Discounting: Aviate Your Cash Flow Challenges
Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 

Webinar - Black Belt Business - Business Owner Performance Review

Hinweis der Redaktion

  1. Turn off phones, close facebook and emails and get a pen and paper ready. Ask Questions, share your website for some testing if your comfortable, enjoy it. Don’t get confused on some of the technology…..Also please check the ego’s at the door…..
  2. What is the end game for your business ? Where do you see it right at the end.
  3. If your business can talk, and was able to give you a performance review on yourself what would it say ? Are you controlling, not giving it room to grow, not feeding it enough, too much nurturing, not enough nurturing, not enough attention to detail, too much attention to detail, too much procrastination, not enough strategy time, not focused in the correct areas, too much blame, complete denial, not easy to work with, too friendly…..Would it fire you, would It praise you…..
  4. From Early Age we were also performance managed. School Report cards, sports awards, martial arts training……So many things….Then we get employed and guess what performance manage, then all of a sudden we are a business owner. Woohooo Freedom, no more performance management…..
  5. So now your in business and there is so much to learn, so much to do, who had time to evaluate yourself.
  6. Why do a performance review on your team. So much easier to judge them rather then ourselves. Easier to see flaws in others……
  7. Too critical of yourself, beat yourself up too much…Or not critical enough, allow you get away with heaps of stuff…..
  8. Reverse Performance Review. How are you as a leader, questions you should be asking: What does the company do well, what does the company not do well, if you were granted CEO status what is some of the things you would change, what does your leader do good at, what does your leader not do so great at. How do you like to rewarded, are you clear on the companies goals and aims. So many great things come out of this all the time. Some great ideas.
  9. Do you have one, is it clear, do you follow it……This is the challenge we have…….We want are team to do specific tasks but we as business owner go and will just do anything. How do you think your business feels about this……Clearly define your job role and anything that is not worth doing then don’t do it……
  10. Do you have one, is it clear, do you follow it……This is the challenge we have…….We want are team to do specific tasks but we as business owner go and will just do anything. How do you think your business feels about this……Clearly define your job role and anything that is not worth doing then don’t do it……
  11. So what elements should a business owner be reviewing ?
  12. Has the past year been good/bad/satisfactory or otherwise for the business, and why? What has been the Owner / GM most important achievements of the past year? Where has the Owner / GM has let the business down in the past year and why?
  13. Describe the Owner / GM attitude towards the business? Describe the attitude/s that you believe the Owner / GM needs for the business. Do you think the Business Owner is Passionate About the Business? What does the Owner / GM need to do to increase their passion for the business? Does the owner / GM beat themselves up too much over trivial matters, and if so what are those matters and how can they over come these in the future?
  14. Rate your time management ability! How could the business owner be more productive or improve their time management?
  15. Does the Business Owner Follow a Plan? Has the Business Owner Communicated that plan to the team? Is there any part of planning that the Business Owner Needs to improve in? Is the Business Owner Strangling the business? Do they follow a Job Role….. Does the Owner / GM go outside of this job description regularly and create additional unnecessary work for themselves? If so what is that work.
  16. How would you rate the Owner / GM ability to market the business ? 1 = Poor, 10 = Exceptional What do you believe needs to be done to increase this marketing rating? What should be the continual or next marketing activities implemented for the business that the Owner / GM needs to put in place? What is going to stop the Owner / GM from implementing these marketing strategies?
  17. How would you rate the Owner / GM ability to make sales in the Business? 1 = Poor, 10 = Exceptional What do you believe needs to be done to increase this sales rating? What other sales strategies could be implemented by the Owner / GM to improve the sales conversion and future sales? What is going to stop the Owner / GM from implementing these sales strategies?
  18. How is Customer Service level of the Owner / GM implemented in the business rated? Can the business improve that customer service level and if so, what does the Owner / GM need to do to increase it? Has the Owner / GM got the operations working smoothly with very little hiccups? If not what needs to happen in the business to make this happen? What would be the ideal Operational / Customer Service Experience the Owner/ GM could put in place in the business? Would that experience be feasible in the business, think about costs, returns, ability, staffing levels to implement etc?
  19. Is the Owner / GM fully aware of the cash position of the business? What needs to happen to have the owner / GM to be managing the cash better? What KPI’s does the Owner / GM need to put into place to be more decisive on the business and understand it’s performance drivers? What does the Owner / GM need to do to help manage paperwork better?
  20. What importance has the owner / GM put on the systems and having them working autonomously in the business? What are the major system/s that the Owner / GM needs to be implemented in the business over the next 3 to 6 months.. Why is it important to have these implemented in the business? What is going to stop the Owner / GM from implementing these systems?
  21. Business is made up of different elements for the business owners and the interactions required.
  22. Understand the Cycle of Business – Every time a decision or issue comes in, then
  23. What is the Owners / GM best leadership qualities? What qualities of leadership does the Owner / GM need to improve on? Does the owner / GM have challenges with team accountability, discipline and follow through? If so what also needs to happen to improve these skills? Has the Owner / GM clearly articulated the goals. Budgets, KPI’s, Culture, Job descriptions and other important areas of the business to the team? If not needs to happen to make this happen. If there were 3 things that the Owner / GM need to work on with the team, what would they be? What is going to stop the Owner / GM from implementing these team strategies?
  24. When can you do this……Why is it important. Reflection is such a powerful thing…..How often should you do with this. What should you do with this. Build a plan from it…..Be clear….
  25. Monday Last Week……
  26. Time to smash it….
  27. Video Workshop