Voice Applications with Adhearsion presented by Ben Klang at Atlanta Asterisk Users Group VoIP Conference 2012

1. Voice Applications
with
Ben Klang
Founder, Mojo Lingo
bklang@mojolingo.com
Twitter/Github: @bklang

2. What is Adhearsion?

3. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.

4. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework

5. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source

6. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent

7. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does

8. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large

9. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large
• Cloud-Ready

10. What Are Its Core Features?

11. What Are Its Core Features?
• Readable, maintainable Ruby Code

12. What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more

13. What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy

14. What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
• Flexible CallControllers to handle calls

15. What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
• Flexible CallControllers to handle calls
• High-level media handling constructs

16. What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
• Flexible CallControllers to handle calls
• High-level media handling constructs
• Simple interaction between calls

17. What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
• Flexible CallControllers to handle calls
• High-level media handling constructs
• Simple interaction between calls
• Self-documenting configuration (even for plugins!)

18. Adhearsion Applied

19. Adhearsion Applied
• Call center workflow optimization and integration

20. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation

21. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications

22. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services

23. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR

24. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling

25. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling
• Robo-calling

26. Adhearsion Applied (continued)

27. Adhearsion Applied (continued)
• Epic scale public art projects

28. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards

29. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters

30. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)

31. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)
• Wardialing*

32. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)
• Wardialing*
• * This may be illegal. Don’t do it.

33. Adhearsion Platforms
2008
2010
2011

34. Adhearsion Architecture

35. Database Operations

36. Database Operations

37. Database Operations
+

38. Call Screening

39. Call Screening

40. Call Screening
+

41. Integrating with FreePBX 2.10

42. Integrating with FreePBX 2.10
1:

43. Integrating with FreePBX 2.10
1:
2:

44. Integrating with FreePBX 2.10
1:
2: 3:

45. Integrating with FreePBX Hooks

46. Questions...
adhearsion.com http://mojolingo.com
@Adhearsion @bklang
bklang@mojolingo.com