Supergluing Asterisk to the Web with Adhearsion presented by Ben Klang at AstriCon 2012

1. Supergluing Asterisk to the Web with
Ben Klang
Founder, Mojo Lingo
bklang@mojolingo.com
Twitter/Github: @bklang

2. What is Adhearsion?

3. What is Adhearsion?
• Adhesion you can hear – gluing the voice layer to the rest of
the world.

4. What is Adhearsion?
• Adhesion you can hear – gluing the voice layer to the rest of
the world.
• Voice Application Development Framework

5. What is Adhearsion?
• Adhesion you can hear – gluing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source

6. What is Adhearsion?
• Adhesion you can hear – gluing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent

7. What is Adhearsion?
• Adhesion you can hear – gluing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does

8. What is Adhearsion?
• Adhesion you can hear – gluing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large

9. What is Adhearsion?
• Adhesion you can hear – gluing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large
• Cloud-Ready

10. Adhearsion Applied

11. Adhearsion Applied
• Call center workflow optimization and integration

12. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation

13. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications

14. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services

15. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR

16. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling

17. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling
• Robo-calling

18. Adhearsion Applied (continued)

19. Adhearsion Applied (continued)
• Epic scale public art projects

20. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards

21. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Biometric identity verification (Green Zone, Baghdad)

22. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Biometric identity verification (Green Zone, Baghdad)
• Wardialing*

23. Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Biometric identity verification (Green Zone, Baghdad)
• Wardialing*
• * This may be illegal. Don’t do it.

24. Adhearsion Platforms

25. Adhearsion Platforms
2008

26. Adhearsion Platforms
2008
2011

27. Adhearsion Platforms
2008
2011
2012

28. Adhearsion Architecture

29. Database Operations

30. Database Operations

31. Code Sample (comfort zone)
Don’t Panic

32. Code Sample (comfort zone)
Don’t Panic

33. Code Sample (comfort zone)
Don’t Panic

34. Code Sample (comfort zone)
Don’t Panic

35. Call Screening

36. Call Screening

37. Call Screening (detail)

38. Call Screening

39. Call Control Power Tools

40. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)

41. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)
• Dynamically changing Asterisk configuration

42. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)
• Dynamically changing Asterisk configuration
• Adding conference rooms, voicemail boxes, SIP peers

43. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)
• Dynamically changing Asterisk configuration
• Adding conference rooms, voicemail boxes, SIP peers
• Reloading configuration files

44. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)
• Dynamically changing Asterisk configuration
• Adding conference rooms, voicemail boxes, SIP peers
• Reloading configuration files
• Interrupting blocking operations

45. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)
• Dynamically changing Asterisk configuration
• Adding conference rooms, voicemail boxes, SIP peers
• Reloading configuration files
• Interrupting blocking operations
• Break running dial operations, rejoining the call after

46. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)
• Dynamically changing Asterisk configuration
• Adding conference rooms, voicemail boxes, SIP peers
• Reloading configuration files
• Interrupting blocking operations
• Break running dial operations, rejoining the call after
• Moving callers from a dial to a conference

47. Call Control Power Tools
• Using AMI to interrupt blocking operations (such as Dial)
• Dynamically changing Asterisk configuration
• Adding conference rooms, voicemail boxes, SIP peers
• Reloading configuration files
• Interrupting blocking operations
• Break running dial operations, rejoining the call after
• Moving callers from a dial to a conference
• Adhearsion Console

48. Adhearsion: The Superglue
Demo

49. Questions...
adhearsion.com http://mojolingo.com
@Adhearsion @bklang
bklang@mojolingo.com