Evented Telephony Application Design with Adhearsion presented by Ben Klang of Mojo Lingo at Ruby Conf 2011

1. Evented Telephony Application Design
with
Ben Klang
Founder, Mojo Lingo
bklang@mojolingo.com
Twitter/Github: @bklang

2. What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of
the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large
• Cloud-Ready

3. Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling
• Robo-calling

4. Adhearsion Platforms
2008
2010
2011

5. Adhearsion Architecture

6. But wait...
telephony is HARD right??
Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg

7. Code Sample (comfort zone)
Don’t Panic

8. Why evented design?

9. Why evented design?
• Telephony needs are well served by evented design

10. Why evented design?
• Telephony needs are well served by evented design
• DTMF key presses

11. Why evented design?
• Telephony needs are well served by evented design
• DTMF key presses
• New call setup/call state transition

12. Why evented design?
• Telephony needs are well served by evented design
• DTMF key presses
• New call setup/call state transition
• Conference or Queue join/leave

13. Why evented design?
• Telephony needs are well served by evented design
• DTMF key presses
• New call setup/call state transition
• Conference or Queue join/leave
• Allows extra logic to execute without interrupting flow

14. Why evented design?
• Telephony needs are well served by evented design
• DTMF key presses
• New call setup/call state transition
• Conference or Queue join/leave
• Allows extra logic to execute without interrupting flow
• Process keypresses while on a long blocking call

15. Why evented design?
• Telephony needs are well served by evented design
• DTMF key presses
• New call setup/call state transition
• Conference or Queue join/leave
• Allows extra logic to execute without interrupting flow
• Process keypresses while on a long blocking call
• React to external events (timer expired, agent available)

16. Code Demo
Code from this demo:
https://github.com/mojolingo/RubyConf2011

17. adhearsion.com/ahnconf2011

18. Questions...
adhearsion.com http://mojolingo.com
@Adhearsion @bklang
bklang@mojolingo.com