The world of corporate learning is moving toward the 70+20+10% model. This suggests about 70% of learning happens on the job, 20% via feedback from colleagues and peers and 10% in formal training. SharePoint is one of the key enablers of this move, with its widespread use for blogging, wikis and document repositories. Assessments (quizzes, surveys, tests and exams) are a critical part of learning—helping diagnose what you need to learn, giving feedback on learning, measuring and reinforcing what you have learned. Assessments are also useful in SharePoint for those using it for more formal training and also to keep track of compliance with regulations within SharePoint.
6. If you have these questions,
this presentation may help
How can I increase service levels?
By improving learning?
How can I fulfill compliance requirements?
By documenting understanding?
How can I save money?
By adapting training?
7. Other possible questions
What is social learning?
What is 70+20+10?
What are assessments?
What is SharePoint? (ouch)
8. Special thanks
John Kleeman, Founder and Chairman of
Questionmark
http://blog.sharepointlearn.com/
10. Only ~10% of learning
Learning from your
comes from study
mentors, conversations
(reading, researching,
with peers and meetings
courses, etc.)
(if you pay attention and
ask questions)
70+20+10
Formal Learning model of
learning
Learning From Others 10%
20% Learning By
Doing
On-The-Job learning by
making mistakes, taking 70%
time for retrospectives
and learning from the
experience.
http://blog.eric.info/2011/02/the-702010-model-for-learning-and-development/
11. 70+20+10 model for learning
SharePoint is where you
~70% from Experience
learn from others
Workplace
Search
Wikis
Blogs
~20% from Others Discussions
Social
~10% from Study
Formal
12. Assessments are a critical part of learning
Quizzes (memory recall)
Surveys (needs analysis)
Tests (measure knowledge/skills)
Exams (more formal tests)
16. Employee/partner portal
Sales channel verification
Do you have the right sales skills to sell my product?
Technical verification
Do you know how to maintain or describe our products?
Typical social learning techniques
Knowledge check quizzes e.g. every Monday morning
Evaluation surveys
User-generated quizzes
17. Certification support
SharePoint useful for certification support
Easily host practice tests and practice items
Easily host surveys and polls
Discussion board
Mentoring connections
Blogs and wikis
Tag and rate resources to help others
Search
http://blog.sharepointlearn.com/2011/04/30/using-sharepoint-for-certification-support/
18. Competence tests
Use a SharePoint list to track
Who has taken annually required training
Who is due or has passed annually required tests
http://blog.sharepointlearn.com/2011/08/11/how-to-use-sharepoint-to-track-annual-competency-tests-part-1-lists/
19. Regulatory compliance
Is getting someone to sign they have read a document
good enough?
US Appeals Court 2005:
“merely having an individual sign a form acknowledging his
responsibility to read the safety manual is insufficient to
insure that the detailed instructions contained therein have
actually been communicated”
You want objective evidence someone understands
Complete General Const. Co. v. OSHRC, 2005 U.S. App. LEXIS 5197 (6th Cir.), March 29, 2005. Quoted in:
https://www.questionmark.com/communities/Pages/download_confirm.aspx?resource=The Role of Assessments in Mitigating Risk for Financial Services Organizations.pdf
20. Other common applications
Community of practice
Engage interest / validate moderators / survey practice
Performance support
Just in time diagnostic quizzes that direct to learning
Report on scores
Report scores from assessments in SharePoint
Use SharePoint to collate results
23. BT
Dare2Share (videos, podcasts)
Puts case for SharePoint and informal learning
Suggests a pilot is best way to start informal learning
http://blog.sharepointlearn.com/2011/06/16/is-there-a-business-case-for-sharepoint-in-informal-learning/
24. HP
Used SharePoint for
sales training
Saved $7,500 per
learner
Won Brandon Hall
learning award
http://www.slideshare.net/QuickLessons/bhg-quick-lessons-social-media-for-learning
25. Rio Salado College
Widespread use of
SharePoint in a large
college
Rapid adoption
Easy to maintain
Empower instructors
http://blog.sharepointlearn.com/2011/11/08/sharepoint-adopted-faster-than-any-other-application-ive-ever-seen/
26. Lund University
SharePoint good middle
ground between
building your own
system and using a
Learning Management
System
Embedding
assessments on the
same page as learning
material
http://blog.sharepointlearn.com/2011/09/01/embed-quizzes-in-sharepoint-to-engage-your-learners-thought-leader-interview-with-peter-jochumzen/
27. Xylos
“The main reason to have the LMS
[Learning Management System] is for
reporting, I call it for “funding
purposes”. […] Did they learn
something? We don’t know – the only
way to tell is by testing the person –
using an assessment.”
Danny De Witte
http://blog.sharepointlearn.com/2012/01/24/sharepoint-useful-or-useless-for-corporate-learning/
28. Microsoft
“YouTube” for
Enterprise
Search Learning
Management Systems
Take the training to
where the people are
http://blog.sharepointlearn.com/2012/03/24/how-microsoft-themselves-use-sharepoint-to-help-45000-employees-learn-better/
29. “We are starting to see the end of the
idea of the big monolithic learning
management system where you buy
one system that does everything.
30. What we’re going to see going
forward is best of breed solutions […]
and people are going to be asking –
what is the platform we can put all of
these on?”
Ray Fleming, Microsoft
http://blog.sharepointlearn.com/2011/09/08/sharepoint-best-bred-for-education/
32. Approach 1
Inbuilt SharePoint
Good for basic surveys
Works out of the box
No quizzes & tests
Scoring
Security
Shuffling
Feedback
Reporting
(note on SharePoint 15
later)
33. Approach 2
Custom web parts
Write your own
Custom web parts
SharePoint customizations (e.g. JavaScript)
Cost to create
Cost to maintain
Functionality limits
34. Approach 3
Embed Flash apps
Easy to do (if you have
the tool)
Results not usually
stored
Won’t work on
iPads/iPhones
Possible for simple
quizzes
35. Approach 4
Embed web apps
Embed assessment management systems
Easy to do
http://blog.sharepointlearn.com/2011/01/24/easily-include-a-knowledge-check-assessment-on-a-sharepoint-page-with-the-page-viewer-web-part/
36.
37. Surveys? Quizzes & Out of the Work in Deliver on
tests? box? cloud? mobiles?
Author
Inbuilt Deliver
SharePoint
Report ?
Author
Custom web
parts
Deliver
Report
Author ? ?
Embed Flash Deliver ? ?
apps
Report
Author
Embed web Deliver
apps
Report
38. How SharePoint 15 will help
Will include more social features, helping informal
learning
Education module expected
Probably more for academic than corporate use
Will encourage thinking of SharePoint as learning portal
Likely to extend use of SharePoint for learning
SharePoint – the learning portal you already own
http://blog.sharepointlearn.com/2012/04/22/sharepoint-15-will-allow-quizzes/
40. Where to learn more
70+20+10 model
White paper by Charles Jennings www.duntroon.com
SharePoint and Assessments blog
http://blog.sharepointlearn.com
Gives technical how-tos & comments on SharePoint and assessment
John Kleeman: @johnkleeman
Learning and Assessment on SharePoint white paper
www.questionmark.com/whitepapers
Learn by doing
Start a pilot project and learn as you go