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NEED HELP …
For conducting Marketing Research studies.




                                     CONSTRAINTS

                                     • Manpower    :   Nil
                                     • Time        :   Less
                                     • Cost        :   Low
                                     • Coverage    :   Worldwide


                                    No Problem...
                                    HELP IS AT HAND !
Introducing…




        India’s first Web-2.0 Business Research tool


   Helps organizations directly interact with Customers, Employees &
Others across Geographies & Time zones to gather Information, Insights
       & Feedback - in Faster, Economical & Convenient ways.
Business Research Automated
Reach out to your target audience and
social network followers - Invite them to
interact with you at their convenience

Engage them in a conversation -
Showcase them your products and
concepts to evoke responses .                    Possibilities :
Probe them further to gather detailed        Focus Group Discussions
information and deeper insights.                In-depth Interviews
                                                Brainstorming sessions
                                                Surveys
                                                Dipsticks
                                                Polls
                                                Panel based studies
                                               Tracking studies
Unbeatable Benefits :                    Online Edge:
   (When compared to offline methods)
                                         o 24 x 7 Functionality
                                         o Direct interaction (Dialogue method)
 Save substantially on Cost, Time and
  Manpower.                              o Better respondent involvement
                                         o Social media integration facility
 Access your targets anywhere,
  anytime, from your desktop             o User generated content sharing
                                         o Multi media streaming
 Gather Qualitative & Quantitative
  data in a single session               o Private messaging (PM)
                                         o Single and multi-session options
 Reach out to hard-to- reach target
  segments.                              o Anonymous participation
                                         o Higher quality &reliability of data
 Remotely monitor research sessions
                                         o Confidentiality & security of data
                                         o Instant transcripts, tables & charts
Other Key Features:
                              Facilities :
                Self service (DIY) facility
                No software download is required
                Hybrid Research (Qual & Quant combined)
                Supports thought stimulation tools & methods
                Third Party Embedded content display
                Synchronous & Asynchronous participation
                Automated project management tools
                Database/Panel integration
                Multi-lingual support
                Customizable and upgradable
                White label/Custom branding options
Some Areas of Application
 Customer Satisfaction /Loyalty /Experience -Studies
 Employee Engagement / Satisfaction - Studies
 New Product /Concept / Package – Tests
 Insight /information /Feedback gathering
 Advertising Copy / Concepts -Tests
 Tracking studies / Panel based –Studies
 And many more...

                                            Industries served
                                 Banking & Financial Services   FMCG
                                 Cosmetics & Personal care      Retail
                                 Media & Entertainment          Automobile
                                 Hotel & Hospitality            Telecom & ISP
                                 Pharma & Healthcare            Travel & Tourism
Moderated Discussions : Traditional Vs Online
   Cost components               Cost implications Cost implications
                                   Traditional                Online
   Venue Hiring                  Applicable             Nil
   Travel -Moderator/ Client     Applicable             Nil
   Boarding -Moderator/ Client   Applicable             Nil
   Transcription                 Applicable             Nil
   Video recording               Applicable             Nil
   Miscellaneous expense         Applicable             Nil
   Software tool rental          Not Applicable         Applicable
   Moderator’s fee               Applicable             Applicable

Note :  As many as 35-40 participants can be accommodated in an Asynchronous
        online discussion thereby leading to better validation of findings.
         Online method ensures about 70% savings on both Cost & Time when
        compared to Offline methods.
EasyResearchPro – A walk through.
The Users:
                          Pre-defined Users

INTERNAL USERS ( Conductors )                      EXTERNAL USERS
                                                    ( Participants )
          Administrator
          The key person who administers and
          controls the research


          Moderator
          The one who interacts with the
          participants and gathers information .
                                                     Respondents
          Observers                                The participants who
          People who are authorized to monitor       take part in the
          the discussion process .                      research.
The Research Process:
                                  Steps Involved

STEP -1                                                               The observers can
                                                                    anonymously monitor
Respondents join the                                                the entire discussions
discussion by clicking on                                           and interact with the
the participation link (a                                            moderator through
unique url) that they          Respondents                         private messaging (PM)
                                                   Observers
received by email.



                                 Flow of communication
STEP -2
                                                    STEP -3
Moderator scans through
the participants’ responses                         On completion of the interactive
and starts a discussion with                        session ,Moderator downloads the
them by asking additional                           data ,tables ,charts & transcripts for
questions (Probes) .                                further analysis.
                               Moderator
Respondent’s Interface :
                     Interactive information gathering




Features:
- Dialogue / Discuss link
 -Multimedia steaming
- Status bar
- Private Messaging
- Online status indicator
 - Profile page
Discussions & Moderation:
                   Respondent – Moderator dialogue


                                    Answer box with rich text formatting




                                                           Moderator's Probe




Features:
-Text box with formatting options
-Emoticons
-File sharing option
Moderator's Interface:
                       Individual and Group interactions




Features:
-Probe / Discuss link
-Discussion Schedule
-Viewing respondents
-Viewing transcripts
- Private Messaging
- Online status indicator
 - Profile page
Multi-media streaming:
             Audio-visual Aids for Thought stimulation

             Question with Audio clip              Question with Video clip




                                        Question with Images



Features:
-Image-Video-Audio aids
--Documents sharing
--Social image Video
-Thought stimulants
Multi-media streaming:
                      Questions with Embedded content
     Presentation slides -          Documents - PDF      Embedded Videos-
         (slide share)                  (Scribed)           ( YouTube)




                                                        Social image sharing-
Features:                                                  ( Pinterest)
-Third party -embedded content display
-Slide share Presentations
-Scribed Documents
- Pinterest Images
-YouTube Videos , etc..
Quantitative tools :
        Hybrid Research combines Qualitative & Quantitative M R
                  Survey Form              Poll Question and Results




Features:
-Survey fields
-Poll fields
-Formatting options
Analysis:
                          Tables - Charts - Analysis
         Submission details                            Analysis




         Tabulated data                                Charts & Graphs




Features:
- Data downloadable in multiple formats for analysis
Transcripts download:
                 Automatic Transcripts generation

            Transcript - By Questions         Transcript - By Respondents




Features:
- Downloadable in PDF formats
- Date &Time stamps on each response
Other Features:
         Multi lingual capabilities , Unique Login link generation

     Multi language interface                        Automatic E-mail Invitation




                                                        … And a host of add on
                                                        features to explore more !

Features:
-Supports most of the Indian and Foreign languages
The Solutions Provider:
                                An Overview


Rightrack came into being when a group of marketing research and IT professionals
joined hands together with a vision to develop innovative and cost effective online
business research solutions that leverage the power of Web-2.0 technology .

At Rightrack, we offer comprehensive and affordable online business research solutions
and customized research tools to Marketing Research service providers. We also provide
DIY (Do-IT-Yourself) research tools & services to the end users of Marketing Research.


The Team

The core team is composed of a group of seasoned professionals who have worked with
national and international companies in Marketing Research, Social Research, Advertising
and Information technology .
The Offer:
                  Products & Services
    Research Tools :
                                          Other Services :
 Easy Research Pro – MR
                                         Application development
 Easy Research Pro – HR
                                         Application customization
   Research Services :                   Service support & Training

 Online Marketing research
 Online Focus groups moderation
 Discussion guide development
 Report compilation
 Marketing Research consultancy
THANK YOU !


           For more information or a demo, contact us at:

       Email: info@rightrack.net or Visit: www.rightrack.net

                    Contact Person : Binu Zachariah
                             Email : zachbinu@gmail.com
                             Phone : +91 94449 45884




Rightrack is a “green company” which contributes towards the reduction of carbon footprints

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Marketing Research driven by Web-2.0 Technology

  • 1. NEED HELP … For conducting Marketing Research studies. CONSTRAINTS • Manpower : Nil • Time : Less • Cost : Low • Coverage : Worldwide No Problem... HELP IS AT HAND !
  • 2. Introducing… India’s first Web-2.0 Business Research tool Helps organizations directly interact with Customers, Employees & Others across Geographies & Time zones to gather Information, Insights & Feedback - in Faster, Economical & Convenient ways.
  • 3. Business Research Automated Reach out to your target audience and social network followers - Invite them to interact with you at their convenience Engage them in a conversation - Showcase them your products and concepts to evoke responses . Possibilities : Probe them further to gather detailed  Focus Group Discussions information and deeper insights.  In-depth Interviews  Brainstorming sessions  Surveys  Dipsticks  Polls  Panel based studies  Tracking studies
  • 4. Unbeatable Benefits : Online Edge: (When compared to offline methods) o 24 x 7 Functionality o Direct interaction (Dialogue method)  Save substantially on Cost, Time and Manpower. o Better respondent involvement o Social media integration facility  Access your targets anywhere, anytime, from your desktop o User generated content sharing o Multi media streaming  Gather Qualitative & Quantitative data in a single session o Private messaging (PM) o Single and multi-session options  Reach out to hard-to- reach target segments. o Anonymous participation o Higher quality &reliability of data  Remotely monitor research sessions o Confidentiality & security of data o Instant transcripts, tables & charts
  • 5. Other Key Features: Facilities :  Self service (DIY) facility  No software download is required  Hybrid Research (Qual & Quant combined)  Supports thought stimulation tools & methods  Third Party Embedded content display  Synchronous & Asynchronous participation  Automated project management tools  Database/Panel integration  Multi-lingual support  Customizable and upgradable  White label/Custom branding options
  • 6. Some Areas of Application  Customer Satisfaction /Loyalty /Experience -Studies  Employee Engagement / Satisfaction - Studies  New Product /Concept / Package – Tests  Insight /information /Feedback gathering  Advertising Copy / Concepts -Tests  Tracking studies / Panel based –Studies  And many more... Industries served Banking & Financial Services FMCG Cosmetics & Personal care Retail Media & Entertainment Automobile Hotel & Hospitality Telecom & ISP Pharma & Healthcare Travel & Tourism
  • 7. Moderated Discussions : Traditional Vs Online Cost components Cost implications Cost implications Traditional Online Venue Hiring Applicable Nil Travel -Moderator/ Client Applicable Nil Boarding -Moderator/ Client Applicable Nil Transcription Applicable Nil Video recording Applicable Nil Miscellaneous expense Applicable Nil Software tool rental Not Applicable Applicable Moderator’s fee Applicable Applicable Note :  As many as 35-40 participants can be accommodated in an Asynchronous online discussion thereby leading to better validation of findings.  Online method ensures about 70% savings on both Cost & Time when compared to Offline methods.
  • 8. EasyResearchPro – A walk through.
  • 9. The Users: Pre-defined Users INTERNAL USERS ( Conductors ) EXTERNAL USERS ( Participants ) Administrator The key person who administers and controls the research Moderator The one who interacts with the participants and gathers information . Respondents Observers The participants who People who are authorized to monitor take part in the the discussion process . research.
  • 10. The Research Process: Steps Involved STEP -1 The observers can anonymously monitor Respondents join the the entire discussions discussion by clicking on and interact with the the participation link (a moderator through unique url) that they Respondents private messaging (PM) Observers received by email. Flow of communication STEP -2 STEP -3 Moderator scans through the participants’ responses On completion of the interactive and starts a discussion with session ,Moderator downloads the them by asking additional data ,tables ,charts & transcripts for questions (Probes) . further analysis. Moderator
  • 11. Respondent’s Interface : Interactive information gathering Features: - Dialogue / Discuss link -Multimedia steaming - Status bar - Private Messaging - Online status indicator - Profile page
  • 12. Discussions & Moderation: Respondent – Moderator dialogue Answer box with rich text formatting Moderator's Probe Features: -Text box with formatting options -Emoticons -File sharing option
  • 13. Moderator's Interface: Individual and Group interactions Features: -Probe / Discuss link -Discussion Schedule -Viewing respondents -Viewing transcripts - Private Messaging - Online status indicator - Profile page
  • 14. Multi-media streaming: Audio-visual Aids for Thought stimulation Question with Audio clip Question with Video clip Question with Images Features: -Image-Video-Audio aids --Documents sharing --Social image Video -Thought stimulants
  • 15. Multi-media streaming: Questions with Embedded content Presentation slides - Documents - PDF Embedded Videos- (slide share) (Scribed) ( YouTube) Social image sharing- Features: ( Pinterest) -Third party -embedded content display -Slide share Presentations -Scribed Documents - Pinterest Images -YouTube Videos , etc..
  • 16. Quantitative tools : Hybrid Research combines Qualitative & Quantitative M R Survey Form Poll Question and Results Features: -Survey fields -Poll fields -Formatting options
  • 17. Analysis: Tables - Charts - Analysis Submission details Analysis Tabulated data Charts & Graphs Features: - Data downloadable in multiple formats for analysis
  • 18. Transcripts download: Automatic Transcripts generation Transcript - By Questions Transcript - By Respondents Features: - Downloadable in PDF formats - Date &Time stamps on each response
  • 19. Other Features: Multi lingual capabilities , Unique Login link generation Multi language interface Automatic E-mail Invitation … And a host of add on features to explore more ! Features: -Supports most of the Indian and Foreign languages
  • 20. The Solutions Provider: An Overview Rightrack came into being when a group of marketing research and IT professionals joined hands together with a vision to develop innovative and cost effective online business research solutions that leverage the power of Web-2.0 technology . At Rightrack, we offer comprehensive and affordable online business research solutions and customized research tools to Marketing Research service providers. We also provide DIY (Do-IT-Yourself) research tools & services to the end users of Marketing Research. The Team The core team is composed of a group of seasoned professionals who have worked with national and international companies in Marketing Research, Social Research, Advertising and Information technology .
  • 21. The Offer: Products & Services Research Tools : Other Services :  Easy Research Pro – MR  Application development  Easy Research Pro – HR  Application customization Research Services :  Service support & Training  Online Marketing research  Online Focus groups moderation  Discussion guide development  Report compilation  Marketing Research consultancy
  • 22. THANK YOU ! For more information or a demo, contact us at: Email: info@rightrack.net or Visit: www.rightrack.net Contact Person : Binu Zachariah Email : zachbinu@gmail.com Phone : +91 94449 45884 Rightrack is a “green company” which contributes towards the reduction of carbon footprints