The document provides a summary of an individual's professional experience and qualifications. It includes over 10 years of experience in operations management and retail sales/marketing in the telecom and banking industries. Currently working as an Operations Manager at a cable TV and broadband service provider with a salary of over 4.5 lakh rupees per year. Previous experience includes roles as Deputy Manager at HDFC Bank and Assistant Manager at Axis Bank, focusing on branch operations, sales, and customer service. Educational qualifications include an MBA and training/certifications in areas like banking, CRM, and financial products.

1. Current
Professional
Details
Total Experience > 10 Years
Current Annual Salary > 4, 51, 680 (INR) p.a. (CTC)
Current Industry > Telecom Services
Functional Area > Branch Operations
Job Role > Operations Manager
Key Skills > Operations Management,Retail Sales and Marketing, Key Account Management, Team
Management, Budgeting, Branch Banking Operations & Office Management.
Professional
Experience
1. Work Experience :
COMPANY : G. C. LINK PRIVATE LIMITED (CABLE TV AND BROADBAND SERVICE PROVIDER)
DESIGNATION : OPERATIONS MANAGER
DURATION : APRIL 2013 to PRESENTLY WORKING (LOCATION : KOLKATA)
REMUNERATION : 4, 51,680 (INR) p.a. (CTC)
Job Responsibilities :
• Office operational work like handling office staff and technical staff, vendor payment, staff salary etc.
• Reconciliation of day to day customer payment.
• Maintaining customer database in Excel and customer dues collections.
• Authorizing all the new connections with proper KYC.
• Making the proper IP (Internet Protocol) addresses for the customer and inform some required information about the
internet.
• Organizing all the Tax payment , Bill payment etc.
2. Work Experience :
COMPANY : HDFC BANK LIMITED
LOCATION : KOLKATA
DESIGNATION : DEPUTY MANAGER
JOB PROFILE : PERSONAL BANKER AUTHORISER ( SALES AND OPERATIONS )
DURATION : MARCH 2011 - MARCH 2013
REMUNERATION : 4, 48, 785 (INR) p.a. (CTC)
Job Responsibilities :
• Achieving the Business targets assigned in terms of Cross Selling, Enhancing and Upgrading the High Net Worth
relationships, Providing Front Desk Customer Service (Retail and Corporate), Relationship Management for Portfolio
Customers, Customer Service to ensure walk in customer’s issues and Lead the Sales Team actively for CASA and third
party business.
• To handle the Branch Operational Jobs like Opening of Savings A/C, NRE & NRO A/C, Current A/C, Fixed Deposits A/C,
Trust A/C, Recurring Deposits A/C, Micro Finance Lead generation, Selling Credit Card and Issuance of DD/PO etc
• Managing Operations like A/c Opening, Fixed Deposit, Lockers, Forex, Deepening of Existing Current account & Saving
account relationships, Generation of referrals from existing customers and internal database, Customer acquisition &
cross sell to walk in customers, Business Report Generation & filing, Enhance the value of existing Savings and Current
account customers, Retention of Managed Portfolio accounts, Debit Card and I connect Pins custodian, Review all critical
reports, monitor cash levels, fraud control, Cost Management and staff productivity, Branch administration & ATM
(onsite) management, Branch Operations and Audit Compliance and Branch SQ Audit Compliance.
• To handle Retail Assets products like Home Lone, Auto Loan (New Car and Used Car), Personal Loan, Doctor's Loan,
Educational Loan ( Indian & Foreign Education), Gold Loan, Two Wheeler Loan, Loan Against Securities, Loan Against
Property, Loan Against Rent Receivables, Health Care Finance (Asset / Medical Equipment Finance, Infrastructure Loan,
Corporate Term Loan, Balance transfer of existing Term Loan or Working Capital, ME-OD Facility, Working Capital
Requirement, Commercial Vehicle Loan, Construction Equipment Loan, Smart Draft-Overdraft Against Salary.
• Selling of Investment products like Mutual Fund, Life Insurance and General Insurance.
ACHIEVEMENTS :
• Achieve Classic Green Bus Trophy for outstanding performance in Q2 , Q3 , Q4 - FY 2011- 2012
• Promoted to Personal Banker Authoriser.
P- 44 GREENVIEW , BAISHNABGHATA, KOLKATA – 700084
Mobile No : (+91) 9836519122
e-mail : bhisma.paul@gmail.com or bhisma.paul@yahoo.in
BHISMA DEB PAUL
Resume Headline : MBA with 10 years of experience in Retail Sales & Marketing ( Banking & Telecom)

2. ** Training and Certification from HDFC BANK LTD :
1. GENERAL BANKING INTRODUCTION - TRAINING
2. CLASSIC PORTFOLIO MANAGEMENT ( HNW ) - TRAINING
3. FTR DOCUMENTATION , KYC & AML - TRAINING
4. BRANCH OPERATIONS - TELLER - TRAINING
5. SERVICE EXCELLENCE - RETAIL BRANCH BANKING - TRAINING
6. PERSONAL EFFECTIVENESS - TRAINING
7. CERTIFICATION ON DOCUMENTATION FOR ACCOUNT OPENING & CUSTOMER INSTRUCTIONS
8. SECURITY FIRST VERSION 2 - CERTIFICATION
9. ACCOUNT PLANNING TOOL - CLASSIC PORTFOLIO MANAGEMENT ( HNW ) - CERTIFICATION
10. BRANCH SALES PROCESS - CERTIFICATION
11. CRM NEXT SYSTEM (ORACLE) - CERTIFICATION
12 EVENT BASED TRIGGERS - CERTIFICATION
13. TELESTO - CERTIFICATION
14. PROGRAMME CERTIFICATION - CERTIFICATION
15. BILLPAY, CREDIT CARD PREMIUM & REGULAR, CURRENT ACCOUNTS, DEMAT, EEG, INSURANCE, ISA , LOAN AGAINT
SECURITIES , RETAIL FOREX & TRADE - CERTIFICATION
3. Work Experience :
COMPANY : AXIS BANK LIMITED
LOCATION : Garia Branch (KOLKATA)
DESIGNATION : ASSISTANT MANAGER
JOB PROFILE : FRONT DESK OFFICER ( SALES AND OPERATIONS )
DURATION : DECEMBER 2007 – MARCH 2011
REMUNERATION : 3, 29, 242 (INR) p.a.
Job Responsibilities :
• Front Desk Customer Service (Retail and Corporate).
• To handle the Branch Operational Jobs like opening of Savings A/C, Current A/C ,NRE & NRO A/C, Fixed Deposits, Trust
A/C, Recurring Deposits opening and Issuance of DD/PO, Authorizing Cheques and Vouchers, RTGS and NEFT Operations,
FOREX remittance Operations like Foreign Currency, Foreign DD, Travel Currency Cheques, TCDC and SWIFT Operations,
Issuance of Debit Card PIN and also dispatch of the same, Collection of Max New York Life Insurance, METLIFE and LICI
premium, Activation of Mobile Banking and E-statement, DEMAT ,Overdraft against FD’s and TDS related operations
,Locker operations of the branch, Inward and Outward remittance of the branch ,Government Business Module (GBM)
online Tax Payment ,E - Fax Application, Human Resource related activity etc.
• To maintain Account Irregularities and Monitoring System (AIMS) in Garia Branch and also maintaining KYC of each and
every new account in the branch.
• To cross-sell different products like General Insurance (Bajaj Allianz) ,Life Insurance (Max New York Life Insurance),
Mutual Funds, Private Equity, Credit Card, Secure Credit Card, Home Lone, Car Loan and Gold Bars/Coins etc
• One year experience of the Teller section.
• Deepening and maintain HNI Client Relationship and Enhancing Customer base through references calls.
ACHIEVEMENTS :
• Promoted to Assistant Relationship Manager (ARM)
• Achieve 589.9 points out of 240 points in Cross Sell Target in 2009-2010
• 376 New Account Opened out of 144 New Account Acquisition Target in 2009-2010
• Achieve Highest Achiever Rank in 2009-2010
• Outstanding Achievement for Retail Term Deposit Campaign in 2010
4. Work Experience :
COMPANY : BHARTI AIRTEL LIMITED
DESIGNATION : SENIOR SALES OFFICER
DURATION : JULY 2007 to DECEMBER 2007 (LOCATION : KOLKATA)
Job Responsibilities :
• To take appointments and meet the client’s addressed.
• To inform the clients about Airtel service features, Post Paid(CUG)Plans, Data Card, Black Berry, HTC and Tariff rates.
• To fill up CEF forms and collect necessary documents.
• To maintain Client Relationship and Enhancing Customer base through references.
5. Work Experience (Part Time) :
COMPANY : G. C. LINK PRIVATE LIMITED (BROADBAND SERVICE PROVIDER)

3. DESIGNATION : MARKETING EXECUTIVE
DURATION : JUNE 2005 to JULY 2007 (LOCATION : KOLKATA)
Job Responsibilities :
• To take appointments and meet the client’s addressed.
• To inform the clients about internet service features like Speed and Tariff rates.
• To fill up joining forms, install the LAN CARD and required Software.
• Making the proper IP (Internet Protocol) addresses for the customer and inform some required information about surfing
internet.
• Making required bill and duration of the service.
Industrial
Training
Experience
(Summer
Internship)
1. Industrial Training Experience ( Summer Internship ) :
COMPANY : ITC HOTEL SONAR BANGLA SHERATON & TOWERS
DESIGNATION : SALES AND MARKETING ( MANAGEMENT TRAINEE )
DURATION : 29TH
MAY 2006 TO 26TH
JULY 2006
REMUNERATION : 1000 PER MONTH AS STIPEND
Live Projects : “ A Comparative Study on Marketing Strategy of ITC Sonar Bangla Sheraton And Towers
and Other Five Star Hotels in Kolkata ”
2. Industrial Training Experience ( Summer Internship ) :
COMPANY : ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED
DESIGNATION : MANAGEMENT TRAINEE AND INSURANCE ADVISOR
DURATION : JUNE 2004 TO DECEMBER 2004.
Live Projects:“ Sales Promotion Towards ICICI Prudential Life Insurance With Reference To Bangalore City ”
Objective
I am looking forward for a successful career in Banking, so I want to be in a company where I can show my proper dynamic
ability and management skills to dedicate myself to the organization, which will provide me exciting opportunities to make
a bright career in the field of management.
Professional
Qualification
2013 SAP- CUSTOMER RELATIONSHIP MANAGEMENT (SAP-ERP-CRM)
FUTURESOFT MANAGEMENT PRIVATE LIMITED ( KOLKATA )
FUNCTIONAL MODULE - CUSTOMER RELATIONSHIP MANAGEMENT (CRM) & SALES &
DISTRIBUTION (SD)
2005-2007 MASTER OF BUSINESS ADMINISTRATION ( M.B.A )
MARKETING ( Major ) & Human Resource ( Minor )
HERITAGE INSTITUTE OF TECHNOLOGY ( KOLKATA )
(APPROVED BY AICTE AND AFFILIATED TO WEST BENGAL UNIVERSITY OF TECHNOLOGY)
DIVISION - FIRST CLASS (78.8%)
2006-2007 FOREIGN TRADE PRACTICES AND MANAGEMENT
ST. XAVIER’S COLLEGE ( KOLKATA ) ( APPROVED BY UGC )
AN AUTONOMOUS COLLEGE UNDER CALCUTTA UNIVERSITY
DIVISION - FIRST CLASS (60%)
2002-2005 BACHELOR OF BUSINESS MANAGEMENT (Marketing)
ACHARYA INSTITUTE OF MANAGEMENT AND SCIENCES
BANGALORE UNIVERSITY ( APPROVED BY UGC and AICTE )
DIVISION - SECOND CLASS (55%)
Academic
Qualification
2000-2002 X+2 [Commerce] NAKTALA HIGH SCHOOL ( KOLKATA ) W.B.C.H.S.E
DIVISION - FIRST CLASS (65%)
1998-2000 CLASS X NAKTALA HIGH SCHOOL ( KOLKATA ) W.B.B.S.E
DIVISION - FIRST CLASS (65%)
Other
Qualification
1. N .C. C in NO 4th
Bengal Technical Air Sqn ( Air Force 1996 - 1998 )
2. Insurance Regulatory and Development Authority (Hyderabad) IRDA LICENCE NO : 2309130
3. Customer Excellence Certificate program from Axis Bank Limited.
Software
Knowledge
APPLICATION SOFTWARE: SAP CRM,ORACLE FLEXCUBE ,FINACLE 10 (Core Banking), ORACLE CRM, ORACLE FINWARE, CRM
NEXT ORACLE, IBM LOTOUS NOTE, MS WORD, MS EXCEL, MS POWER POINT, MS ACCESS, MS OFFICE PUBLISHER , DTP ,
PHOTOSHOP, COREL DRAW
OPERATING SYSTEM : WIN 98 , WIN 2000 , WIN XP , WINDOWS 7
Extra
Curricular
Activities
• Active member of the Marketing club of A.I.M.S. and H.I.T
• Member of management forum A.I.M.S. and H.I.T
• Member of college Volley Ball & Football Team.
• Coordinator of the Placement Committee in the college.
• Participated in College fests, management workshop.
Values Teamwork, Professionalism, Passion for Progress.

4. DateofBirth 30th
April 1982
Marital
Status
Married
Gender MALE
Languages ENGLISH, HINDI, BENGALI
CareerGoals
• Committed & ambitious
• Passionate about career goals
• Open to logical challenges
• Team player and people centric
• Oriented towards customer satisfaction
Hobbies Photography, Listening to music, Interacting with people, Surfing Internet, Football, Badminton
Nationality I am proud to be an INDIAN
PAN AKTPP0697H
AADHAAR 4998 3092 0408
PASSPORT G0319721
REFERENCE :
1. ANIRBAN CHATTOPADHYAY (Senior Manager)
Senior Manager (Bulk Cash Head) - Axis Bank Limited
Email Id : anirban.chattopadhyay@axisbank.com
2. Dr. SHEKHAR MUKHOPADHYAY (Entomologist)
Post Graduate Department of Zoology - Bidhannagar College (Govt. of West Bengal)
Email Id : shekharcal@hotmail.com
I hereby declare that all the details furnished above are true to the best of my knowledge.
Place : KOLKATA
Date : 17-Jul-15 (BHISMA DEB PAUL)