details of hotel reservation process. types of reservation, modes of reservation, sources of reservation,

1. RESERVATION

2.  Reservation is defined as blocking of room for a
guest for particular period of time.
 It is beneficial for hotel to maximize room revenue
and plan
 The guest also benefits as he can get secure place
to stay and will not be in trouble during peak
season time, if rooms are not available at last
moment.
 Reservation agent should take all details about
guest, date, no of persons, payment mode etc. he
should give confirmation letter and then book the
room

3.  Hotel will get a request for reservation.
 After checking the availability of rooms on the
room status chart, the reservation assistant will
inform the guest.
 Confirmation letter is sent to the guest.
 Guest will check the details .
 Guest will make payment and confirm the
reservation.
 Cancellation polosies are also intimated to guests.

4. Types of
reservation
Tentative Confirmed
Guaranteed
Non
guaranteed
Wait listed

5.  Tentative - it means hotel has blocked the room for
guest on his reservation request. It is hold till a
particular date. After this date the guest has to pay
the amount and make it confirmed reservation.
Otherwise the hotel will cancel the reservation
request.
 Waitlisted- It means rooms are not available right
now, but in near future if any cancellations are
made, rooms will be available and then the
reservation will be confirmed. Generally during high
season/ occupancy like festivals, holidays, diwali,
new year .

6. GUARANTEED RESERVATION
 A reservation confirmation number is given when
the gust has paid the booking amount and has
made confirmed reservation.
 Guaranteed reservation means the hotel will hold
the reserved room for the guest and will not release
it to any other guest even if the guest does not
arrive on time. it can be obtained by 3 ways
prepayment
contractual agreement
allotment

7.  Prepayment
 It means guest has made an advance payment(
part/full). It will protect the hotel from any loss of
revenue. Guest can pay by creditcard/ demand
draft/deposit cash in our account.
 Contractual agreement
 It is contract with travel agencies, tour operator,
corporate. The travel agency will make bulk
purchase of rooms at discounted rates.travel agets
will give a voucher to the guest and send 1 copy to
hotel . Companies like reliance who are sending
guest or employees , such bills are marked BTC(
Bill To Company)

8.  Allotment
 Allotment is booking rooms for groups or company.,
for conferences, conventions or parties. Rooms will
be allocated to guests after consulting group
coordinator/ tour leader.
 Non guaranteed reservation
 When the guests confirm the reservation but does
not guarantee it with advance payment. Hotel holds
the room till cancellation hour. Then the room can
be released to walk in guest. During opeak sesaon
hotels will not entertain these.

9. MODES OF RESERVATION
Modes
Written
mode
Letter Fax Telex Email
Verbal
mode
In person Telephone

10. SOURCES OF RESERVATION
Sour ces
Direct Agency
Travel
agency
Tour
operator
Airlines
CRS GDS
Corporate
bodies
Compan
ies
NGO
Institu
tes
Govern
ment
Hotel
websites

11.  Direct Request directly from guest without any
mediator/ agent.
 Agency Booking made by travel agencies, tour
operators , airlines. Like Cox and kings, SOTC, trip
advisor. They receive a commission of 10% - 20%
on the amount of booking. now a days online travel
agencies give bulk business.
 Corporate bodies : from companies (like patanjali,
Birla, reliance), non government organisations (
Seva mandir, UNWTO, Mahaveer International ),
Institutions( banks, educational institutes, )

12. Hotel’s website
 It has photos, information about rooms, facilities.
Very convenient for guests. Can be booked from
anywhere in the world. Dynamic websites have a
reservation link. Guest can directly book rooms on
hotels website directly and pay online instantly.
websites also give promotional discounts, schemes,
packages which are attractive to guests.
Government sector
 Govt. companies, offices, departments, foreign
delegates, embassies, book hotel rooms

13. CENTRAL RESERVATION SYSTEM
 It enables guest to make reservation in hotel . Like
TAJ has a CRS . All the properties of taj group can
be booked on this system. It provides accurate and
up to date information about room availability and
room rates. It is of 2 types
 Affiliated system
 All hotels of a chain / group, eg. Welcomenetby ITC
welcome group, holidex by holiday inn, image by
hyatt hotels,
 Non affiliated system
 it connects independent / non chain hotels. Ex.
Leading hotels of the world(LHW), small luxury
hotels of the world(SLH)

14. GLOBAL DISTRIBUTION SYSTEM
 It is a worldwide computerised reservation network
for airlines, hotel rooms, cars, travel agents, tour
operators and tourism products. It is a direct link
between the businesses and the customers. Major
systems are:
 Amedus
 Galileo CRS
 SABRE(semi automated business research
environment)
 worldspan