Gs0 guests

Who are Guests? ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Who are Guests?

Facts about Guests ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Facts about Guests

[object Object],[object Object],[object Object],Guest Service

Guest Service - GUEST ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Service-Profit Chain Good Service – Satisfied Guests Higher Sales High Revenue/ More profits Higher Incentives/Bonus to Employees Service-oriented employees

Complaint Handling ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Complaint Handling

Different Guests & Handling them

Angry Guest ,[object Object],[object Object],[object Object],[object Object],[object Object]

Demanding Guest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Passive Guest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],The Killer Word Don’t use it in the restaurant!

Tips for Good Guest Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tips for Good Guest Service

Gs0 guests

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