Leadership and communication are intertwined. The document provides general email etiquette rules including avoiding all caps and excessive punctuation, checking spelling and grammar before sending, using common sense regarding reply all, keeping emails short, writing clear subject lines, acknowledging receipt, and following the 3 volley and 24 hour rules for heated emails. Formatting with paragraphs and bullets helps clarify emails.

3. General E-mail Etiquette Rules

4. ALL CAPS IS CONSIDERED SHOUTING! Avoid it!

5. So is over punctuating !!!!!! Less is more effective

6. Not using capitals and punctuations make an email hard to read. dear sir i am sorry for the delay the work was done but due to internet failure could not sent the email regards rm

7. Text messaging abbreviations are hard to read for some ‘ u’ ‘ur’ ‘thru’ ‘k’ ‘gm’…

8. Avoid emoticons  

9. Check and re-check before sending an e-mail. Read it! And check for the grammar and spellings.

10. Do not default to ‘Reply All’ Use common sense, reply is good..reply all may not be!

11. Clean up e-mail before forwarding A mail should be appended only if it is relevant.

12. Don’t use fancy forms and formats Not everybody can receive them.

13. Keep e-mails short Too much text is scary. Use word documents as attachments

14. Write perfect subject lines.. Your email is being read or not may a times depends on the subject line.

15. Acknowledge the receipt of an e-mail Please don’t let people assume in any case.

16. Format your e-mails Paragraphs and bullets clarify

17. If in doubt end email with a thanks!