This article through some light on the topic of Exit Interview which considered being the best way of improving organizational cultural and policies by the feed back received from outgoing employees.

1. Exit Interview
Smooth way of separation
Exit Interview is the interview which scheduled at the time of leaving the job (current job) by
employer.
Popularity of exit interview is increasing day-by-day with the aim of discovering the way of
improving the organization culture and its retention rate. Experts say that an exit interview helps
the employee as well as employers. “Outgoing employees have nothing to lose by being honest
about their reasons for leaving job”.
Both parties should be prepared for an open, honest conversation. And employee should give
their report in very polite manner without spoiling their own rapport with the organization.
The following questions ask by employer to employee during exit interview:
1. How employees perceived the organization upon their entrance and how they perceive it
at time of exit?
2. What are their views on the company policies?
3. How was their experience of working with team?
Pros and Cons of each method of Exit Interviewing
In-Person Exit Interviews
With in-person exit interviews an HR representative meets individually with each terminating
employee.
Pros
• Can provide information regarding benefits and retrieve company property during the
interview
• Gives a personal touch to each employee
• Can probe for more information on each question
Cons
• Employees may be afraid to share sensitive or negative information during an in-person
interview
• For larger companies, it may be too time consuming to interview every employee
• It’s difficult to track information received verbally during an interview
Telephone Exit Interviews
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2. Telephone Exit Interviews are conducted over the telephone by an HR Representative or an
outside third party consultant.
Pros
• Can probe for more information on each question
• Can enter data into a tracking system while conducting the interview
• Easier to schedule than in-person interviews
Cons
• Time consuming if done in-house by an HR Representative
• Expensive if done with an outside consultant
• Employees often reluctant to verbally share sensitive or negative information
Paper and Pencil Exit Interviews
Paper and Pencil Exit Interviews are usually conducted by a form that is given to the employee
on their last day or mailed to the employee’s home.
Pros
• Takes less time to provide a form compared with conducting an in person or phone
interview
• Employees can share information on paper that they may be reluctant to say in person
Cons
• Return rates for exit interview forms average just 30-35%
• Difficult and time consuming to compile and track the data from paper and pencil forms
Online Exit Interview Management Systems
Pros
• Employee self-service so easy for HR to administer
• Employees comfortable sharing information by computer so more honest responses
• Information automatically compiles and tracked
• Reports available at a click of a button
• Participation rates (for WebExit customers) double that for paper and pencil exit
interviews
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3. Companies believe that data collected from exiting employees can be used for making
improvement policies of the organization. And it can also help in designing retention program
for short term as well as long term.
Reference: 1. shinejobs
2. http://www.nobscot.com
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