SlideShare ist ein Scribd-Unternehmen logo
1 von 29
The Good, The Bad & The Ugly ALEC 2010 Annual Meeting Bob Patton, Sr. Principal for Education robert.patton@nreca.coop July 26, 2010
Overview Good News*	 Touchstone Energy Co-ops providing 	superior service. Building the value of membership yields 	dividends. Co-ops get strong marks for reliability. Co-ops are a name you can trust. *Touchstone Energy 2008 National Survey on 			   	 “The  Cooperative Difference”
Top Ratings Easy to understand bills		9.2  Provides reliable service*		9.0  Treats members fairly			8.9  A name that can be trusted*		8.8  Outage restoration			8.7  Delivers on promises*			8.7  Handles problems promptly		8.6  Provides information on safety	8.5 * Key attributes for member loyalty
Good Ratings  Good Value for the money*		8.4  Looks out for you				8.3  Communicates about costs		8.2  Gives money back* 			8.2  Helps manage energy			8.0 * Key attributes for member loyalty
ACSI Satisfaction & Retention Scores (Independent Report by ACSI--3rd Quarter 2008
Members  Respond to Values of  Co-op Model Locally-owned and operated Because consumers own, co-ops are more responsive  Co-ops are working to manage costs Provide reliable service
The Membership Advantage Those with some member identity are more satisfied AND Loyalthan those who self-identify as “customers only”. “Those who limit their relationship to “customer” rate their satisfaction with the cooperative 6%  lower than members who acknowledge some level of member or owner identity.” Touchstone Energy 2008 National Survey
Keeping Co-ops as Co-ops Since inception 93 co-ops presented formal offers to “sell out”. Seventy-two (73) offers have been rejected by the membership
Overview Bad News 20 co-ops have voted to be purchased Few know much about electric co-ops View non-profit status as “inefficient” Don’t want to “own” the thing Little loyalty to co-op model
The BAD News Co-ops Jordan ID	1945 Donnelly ID	1946 Phelan CA	1947 Bossier LA	1947 Vale OR		1949 Beaver OR	1952 Sandy OR	1956 Freehold NJ	1958 Cotton AZ	1959 Palms CA	1965 Camp CA	1970 Clinton MS	1973 Cody WY	1986 Auke AK		1988 Fairfield ID	1992 Bossier C LA	1993 Jeanerette LA1995 Aurora ME	1995 Cap Rock TX	1998* Valley , LA	2010*
The Equity Issue “Sells” 1998—Cap Rock, TX (Member Equity Conversion to stock)* Member Options:  “Earn more with your money” or credit on your bill.   Director Options:  Incentive Plan provides for granting options to purchase common stock & certain related rights to eligible officers and directors. Employee Options:  Employee stock purchase plan to purchase common stock through payroll deductions.
 Dissolve Rather Than “Sell” 2010—Valley EC, LA (7,351 members out of 33,000 vote to “dissolve” the co-op and allow Board to accept sale offer-avoiding majority of all members voting required by law)* Members Offered: More than 20 percent lower rates & their equity interests Board Offered: Advisory role Employees Offered: Employees keep jobs
The Equity “Sells” Difference 1995—Teche EC, LA Takes CLECO’s Second-time Offer Members get $1,000 checks 20% lower rates Hire board as consultants Million dollar scholarship fund Keep and promote employees
Overview Ugly News Current litigation  against some co-op’s cause. members to question trust in  co-op model. Some co-ops are being targeted for “takeover” and purchase inquiries offered. Buyers will make lots of promises. In “takeovers” Boards  come under attack. Buyouts occur where members are “in the dark” about the business they are selling.
The UGLY News! The Buyers Test & Attack Poll co-op members Talk to community & political leaders Recruit “concerned” members Open fire in the media Demand a meeting with Board Send in  the poor
More UGLY News The Buyer Promises Checks to members Lower rates “Because equity is high, you’re paying too much” Employees will get jobs  “We’ll share equity in form of employee raises” Service from “the pros” “Because we’re bigger our service is better. Co-op employees have more opportunities to advance” Keep “advisory board”
New Players Making Inquires  Third party entities soliciting some     co-ops’ interest in selling to   “interested buyers.” Quentin Capital  ABP International, Inc.
Handwriting on the Wall? AEP’s stated vision: “To maintain our leadership as the largest generation and transmission company in the United States. “To maintain our leadership as the largest electric distribution business throughout the regions we serve.” 				2008 AEP Annual Report
Even UGLIER News Buyers Attack Boards That Refuse Offers Accuse Board of blocking rate cuts Protecting their “free vacations” Private investigator reports on Board members Top IOU execs join the co-op Spend over $1-million to elect sympathizers to board of directors Promote amending laws and force sale vote
Common Traits in Successful ‘Takeovers’/Sellouts Bad perception of co-op 	(poor/unresponsive service) Little value for what they pay  (rates too high compared to others)  Capital Credits issues  (members get all their money back) Little trust in co-op model      (board not fulfilling fiduciary duty)
Show me the money!
Other Common Traits in Successful ‘Takeovers’/Sellouts ,[object Object]
Little value for what they pay (rates too high compared to others)  ,[object Object],(members get all their money back) ,[object Object],    (board not fulfilling fiduciary duty)
Vulnerability Check-up Exercise  Aggressor Analysis Worksheet (AAW) Risk Analysis Worksheet (RAW)
Evaluating Your Co-op Score Score of 30+ = CAUTION Score of 40+ = WARNING Score of 50+ = DANGER
Anti-Takeover “To Do List” ,[object Object]
 Assess competitive threats.
 Coordinate with your power supplier/statewide/others.
 Communicate value (what members get from their rates)

Weitere ähnliche Inhalte

Was ist angesagt?

ABF Journal Editor's Letter (October 2014)
ABF Journal Editor's Letter (October 2014)ABF Journal Editor's Letter (October 2014)
ABF Journal Editor's Letter (October 2014)
Jill Hoffman
 
Lesson 3
Lesson 3Lesson 3
Lesson 3
podge82
 
Strategic Partnerships Through a Legal and funding lens
Strategic Partnerships Through a Legal and funding lensStrategic Partnerships Through a Legal and funding lens
Strategic Partnerships Through a Legal and funding lens
Raffa Learning Community
 
Econ. Chapter 12: How to Invest Your Money.
Econ. Chapter 12: How to Invest Your Money.Econ. Chapter 12: How to Invest Your Money.
Econ. Chapter 12: How to Invest Your Money.
Oroville High School
 
Steve Streit - Biography
Steve Streit - Biography Steve Streit - Biography
Steve Streit - Biography
Vivastream
 
Automotive industry & gri june 2011
Automotive industry & gri june 2011Automotive industry & gri june 2011
Automotive industry & gri june 2011
emanueleraggi
 
Legal Tools for Worker Cooperatives and the Sharing Economy: Day 2
Legal Tools for Worker Cooperatives and the Sharing Economy: Day 2Legal Tools for Worker Cooperatives and the Sharing Economy: Day 2
Legal Tools for Worker Cooperatives and the Sharing Economy: Day 2
Ricardo Nuñez
 

Was ist angesagt? (20)

What is a Drone Corporation?
What is a Drone Corporation?What is a Drone Corporation?
What is a Drone Corporation?
 
ABF Journal Editor's Letter (October 2014)
ABF Journal Editor's Letter (October 2014)ABF Journal Editor's Letter (October 2014)
ABF Journal Editor's Letter (October 2014)
 
Ten Tips In Forming Limited Liability Companies
Ten Tips In Forming Limited Liability CompaniesTen Tips In Forming Limited Liability Companies
Ten Tips In Forming Limited Liability Companies
 
Co
CoCo
Co
 
Lesson 3
Lesson 3Lesson 3
Lesson 3
 
January
JanuaryJanuary
January
 
Strategic Partnerships Through a Legal and funding lens
Strategic Partnerships Through a Legal and funding lensStrategic Partnerships Through a Legal and funding lens
Strategic Partnerships Through a Legal and funding lens
 
Nfib
NfibNfib
Nfib
 
Global Legal ConfEx, London, UK - Registrant List
Global Legal ConfEx, London, UK - Registrant ListGlobal Legal ConfEx, London, UK - Registrant List
Global Legal ConfEx, London, UK - Registrant List
 
Fundraising In Stormy Weather Boise Chamber 012109
Fundraising In Stormy Weather Boise Chamber 012109Fundraising In Stormy Weather Boise Chamber 012109
Fundraising In Stormy Weather Boise Chamber 012109
 
The Insurance Disputes Law Review, First Edition
The Insurance Disputes Law Review, First EditionThe Insurance Disputes Law Review, First Edition
The Insurance Disputes Law Review, First Edition
 
Econ. Chapter 12: How to Invest Your Money.
Econ. Chapter 12: How to Invest Your Money.Econ. Chapter 12: How to Invest Your Money.
Econ. Chapter 12: How to Invest Your Money.
 
May 31st Town Hall Meeting
May 31st Town Hall MeetingMay 31st Town Hall Meeting
May 31st Town Hall Meeting
 
Socially Responsible Investing - SoJust ProfDev August 2014
Socially Responsible Investing - SoJust ProfDev August 2014Socially Responsible Investing - SoJust ProfDev August 2014
Socially Responsible Investing - SoJust ProfDev August 2014
 
Steve Streit - Biography
Steve Streit - Biography Steve Streit - Biography
Steve Streit - Biography
 
The More Things Change.... by Harry Warren, WGES
The More Things Change.... by Harry Warren, WGESThe More Things Change.... by Harry Warren, WGES
The More Things Change.... by Harry Warren, WGES
 
Automotive industry & gri june 2011
Automotive industry & gri june 2011Automotive industry & gri june 2011
Automotive industry & gri june 2011
 
Legal Tools for Worker Cooperatives and the Sharing Economy: Day 2
Legal Tools for Worker Cooperatives and the Sharing Economy: Day 2Legal Tools for Worker Cooperatives and the Sharing Economy: Day 2
Legal Tools for Worker Cooperatives and the Sharing Economy: Day 2
 
Childrens Hospices And The Recession 100129
Childrens Hospices And The Recession 100129Childrens Hospices And The Recession 100129
Childrens Hospices And The Recession 100129
 
Cynthia Williams - Illinois As A Social Enterprise Hub
Cynthia Williams - Illinois As A Social Enterprise HubCynthia Williams - Illinois As A Social Enterprise Hub
Cynthia Williams - Illinois As A Social Enterprise Hub
 

Ähnlich wie Goodbadugly

Storyof Loan Home Inc
Storyof Loan Home IncStoryof Loan Home Inc
Storyof Loan Home Inc
Natalie Caver
 
October Webinar
October WebinarOctober Webinar
October Webinar
dlinehan2
 
PART#4Put section 2 & 3 into ACTIONS! · How are we going to ac.docx
PART#4Put section 2 & 3 into ACTIONS! · How are we going to ac.docxPART#4Put section 2 & 3 into ACTIONS! · How are we going to ac.docx
PART#4Put section 2 & 3 into ACTIONS! · How are we going to ac.docx
herbertwilson5999
 
Introduction To Loan Home 2 5 10
Introduction To Loan Home 2 5 10Introduction To Loan Home 2 5 10
Introduction To Loan Home 2 5 10
platinum5000
 

Ähnlich wie Goodbadugly (20)

Fundraising Presentation Final
Fundraising Presentation FinalFundraising Presentation Final
Fundraising Presentation Final
 
Insurance + Changing Face of Membership Associations
Insurance + Changing Face of Membership AssociationsInsurance + Changing Face of Membership Associations
Insurance + Changing Face of Membership Associations
 
BPN presentation
BPN presentationBPN presentation
BPN presentation
 
eShares
eShareseShares
eShares
 
E shares series a deck
E shares series a deckE shares series a deck
E shares series a deck
 
eShares Series A Pitch Deck
eShares Series A Pitch DeckeShares Series A Pitch Deck
eShares Series A Pitch Deck
 
eShares Series A Investor Deck
eShares Series A Investor DeckeShares Series A Investor Deck
eShares Series A Investor Deck
 
Financing, Purchase Price, And Warranties
Financing, Purchase Price, And WarrantiesFinancing, Purchase Price, And Warranties
Financing, Purchase Price, And Warranties
 
Retention Best Practices
Retention Best PracticesRetention Best Practices
Retention Best Practices
 
Storyof Loan Home Inc
Storyof Loan Home IncStoryof Loan Home Inc
Storyof Loan Home Inc
 
Story of Loan Home
Story of Loan HomeStory of Loan Home
Story of Loan Home
 
Maintaining Mission: Meeting the Legal Requirement for B Corp Certification.pptx
Maintaining Mission: Meeting the Legal Requirement for B Corp Certification.pptxMaintaining Mission: Meeting the Legal Requirement for B Corp Certification.pptx
Maintaining Mission: Meeting the Legal Requirement for B Corp Certification.pptx
 
October Webinar
October WebinarOctober Webinar
October Webinar
 
PART#4Put section 2 & 3 into ACTIONS! · How are we going to ac.docx
PART#4Put section 2 & 3 into ACTIONS! · How are we going to ac.docxPART#4Put section 2 & 3 into ACTIONS! · How are we going to ac.docx
PART#4Put section 2 & 3 into ACTIONS! · How are we going to ac.docx
 
The 2018 Moery Company Corporate Profile
The 2018 Moery Company Corporate ProfileThe 2018 Moery Company Corporate Profile
The 2018 Moery Company Corporate Profile
 
Bcg Candidate Core Story V
Bcg Candidate Core Story VBcg Candidate Core Story V
Bcg Candidate Core Story V
 
Introduction To Loan Home 2 5 10
Introduction To Loan Home 2 5 10Introduction To Loan Home 2 5 10
Introduction To Loan Home 2 5 10
 
Introduction To Loan Home
Introduction To Loan HomeIntroduction To Loan Home
Introduction To Loan Home
 
Introduction To Loan Home 2 5 10
Introduction To Loan Home 2 5 10Introduction To Loan Home 2 5 10
Introduction To Loan Home 2 5 10
 
Trends and Tremors in the Sustainable Investing Landscape
Trends and Tremors in the Sustainable Investing LandscapeTrends and Tremors in the Sustainable Investing Landscape
Trends and Tremors in the Sustainable Investing Landscape
 

Goodbadugly

  • 1. The Good, The Bad & The Ugly ALEC 2010 Annual Meeting Bob Patton, Sr. Principal for Education robert.patton@nreca.coop July 26, 2010
  • 2. Overview Good News* Touchstone Energy Co-ops providing superior service. Building the value of membership yields dividends. Co-ops get strong marks for reliability. Co-ops are a name you can trust. *Touchstone Energy 2008 National Survey on “The Cooperative Difference”
  • 3. Top Ratings Easy to understand bills 9.2 Provides reliable service* 9.0 Treats members fairly 8.9 A name that can be trusted* 8.8 Outage restoration 8.7 Delivers on promises* 8.7 Handles problems promptly 8.6 Provides information on safety 8.5 * Key attributes for member loyalty
  • 4. Good Ratings Good Value for the money* 8.4 Looks out for you 8.3 Communicates about costs 8.2 Gives money back* 8.2 Helps manage energy 8.0 * Key attributes for member loyalty
  • 5. ACSI Satisfaction & Retention Scores (Independent Report by ACSI--3rd Quarter 2008
  • 6. Members Respond to Values of Co-op Model Locally-owned and operated Because consumers own, co-ops are more responsive Co-ops are working to manage costs Provide reliable service
  • 7. The Membership Advantage Those with some member identity are more satisfied AND Loyalthan those who self-identify as “customers only”. “Those who limit their relationship to “customer” rate their satisfaction with the cooperative 6% lower than members who acknowledge some level of member or owner identity.” Touchstone Energy 2008 National Survey
  • 8. Keeping Co-ops as Co-ops Since inception 93 co-ops presented formal offers to “sell out”. Seventy-two (73) offers have been rejected by the membership
  • 9. Overview Bad News 20 co-ops have voted to be purchased Few know much about electric co-ops View non-profit status as “inefficient” Don’t want to “own” the thing Little loyalty to co-op model
  • 10. The BAD News Co-ops Jordan ID 1945 Donnelly ID 1946 Phelan CA 1947 Bossier LA 1947 Vale OR 1949 Beaver OR 1952 Sandy OR 1956 Freehold NJ 1958 Cotton AZ 1959 Palms CA 1965 Camp CA 1970 Clinton MS 1973 Cody WY 1986 Auke AK 1988 Fairfield ID 1992 Bossier C LA 1993 Jeanerette LA1995 Aurora ME 1995 Cap Rock TX 1998* Valley , LA 2010*
  • 11. The Equity Issue “Sells” 1998—Cap Rock, TX (Member Equity Conversion to stock)* Member Options: “Earn more with your money” or credit on your bill. Director Options: Incentive Plan provides for granting options to purchase common stock & certain related rights to eligible officers and directors. Employee Options: Employee stock purchase plan to purchase common stock through payroll deductions.
  • 12. Dissolve Rather Than “Sell” 2010—Valley EC, LA (7,351 members out of 33,000 vote to “dissolve” the co-op and allow Board to accept sale offer-avoiding majority of all members voting required by law)* Members Offered: More than 20 percent lower rates & their equity interests Board Offered: Advisory role Employees Offered: Employees keep jobs
  • 13. The Equity “Sells” Difference 1995—Teche EC, LA Takes CLECO’s Second-time Offer Members get $1,000 checks 20% lower rates Hire board as consultants Million dollar scholarship fund Keep and promote employees
  • 14. Overview Ugly News Current litigation against some co-op’s cause. members to question trust in co-op model. Some co-ops are being targeted for “takeover” and purchase inquiries offered. Buyers will make lots of promises. In “takeovers” Boards come under attack. Buyouts occur where members are “in the dark” about the business they are selling.
  • 15. The UGLY News! The Buyers Test & Attack Poll co-op members Talk to community & political leaders Recruit “concerned” members Open fire in the media Demand a meeting with Board Send in the poor
  • 16. More UGLY News The Buyer Promises Checks to members Lower rates “Because equity is high, you’re paying too much” Employees will get jobs “We’ll share equity in form of employee raises” Service from “the pros” “Because we’re bigger our service is better. Co-op employees have more opportunities to advance” Keep “advisory board”
  • 17. New Players Making Inquires Third party entities soliciting some co-ops’ interest in selling to “interested buyers.” Quentin Capital ABP International, Inc.
  • 18. Handwriting on the Wall? AEP’s stated vision: “To maintain our leadership as the largest generation and transmission company in the United States. “To maintain our leadership as the largest electric distribution business throughout the regions we serve.” 2008 AEP Annual Report
  • 19. Even UGLIER News Buyers Attack Boards That Refuse Offers Accuse Board of blocking rate cuts Protecting their “free vacations” Private investigator reports on Board members Top IOU execs join the co-op Spend over $1-million to elect sympathizers to board of directors Promote amending laws and force sale vote
  • 20. Common Traits in Successful ‘Takeovers’/Sellouts Bad perception of co-op (poor/unresponsive service) Little value for what they pay (rates too high compared to others) Capital Credits issues (members get all their money back) Little trust in co-op model (board not fulfilling fiduciary duty)
  • 21. Show me the money!
  • 22.
  • 23.
  • 24. Vulnerability Check-up Exercise Aggressor Analysis Worksheet (AAW) Risk Analysis Worksheet (RAW)
  • 25. Evaluating Your Co-op Score Score of 30+ = CAUTION Score of 40+ = WARNING Score of 50+ = DANGER
  • 26.
  • 28. Coordinate with your power supplier/statewide/others.
  • 29. Communicate value (what members get from their rates)
  • 30. Review capital credit policies & practices
  • 31. Update member phone & e-mail list
  • 32. Survey your membership
  • 33. Communicate Opportunities & Solutions Identify co-op supporters. (Re)sell co-op members on co-op values and advantages.
  • 34.
  • 35. “No Sale” Resolution .
  • 37. Right of First Refusal Agreement.
  • 38. Build relationships with community leaders
  • 39. Educate your employees & use them!
  • 40. Board and management decisions and reasons.
  • 41.
  • 42. Rehearse how you’ll respond & who will respond
  • 43. Know what you’re really worth
  • 45. Media relations training for managers/others.
  • 46. National & Statewide support funds.
  • 47.
  • 48. Know what your co-op is worth
  • 51.