Refinder — A social platform for team collaboration and information management
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The document discusses the need for improved collaboration tools beyond email. It introduces Refinder, a social platform that allows teams to collect, curate, and communicate information across applications. Key features include creating collections for sharing content, connecting to cloud apps, and using machine intelligence for search and recommendations. Examples of how Refinder supports use cases like team information bases, project collaboration, and shared workspaces are also provided.
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Refinder — A social platform for team collaboration and information management
- 1. Things come together. A social platform for team collaboration and information management
- 2. About me Bernhard Schandl CTO & co-founder Gnowsis.com Researcher, Lecturer bernhard.schandl@gnowsis.com twitter.com/besbes
- 3. The need for collaboration tools
- 4. What does a team use to share and communicate?
- 7. Email
- 8. Why you love email • Perfect for asynchronous one-to-one communication • Widely supported standard • Communication within and across organizations • Ubiquitous access from any device • Easy to use
- 9. Why you hate email • File sharing — the “version hell” • Team collaboration — the “reply all” un-culture • Expected to happen in real-time • Intermingle content and notification • “Store everything, find nothing” medium
- 12. Refinder Main Functions 1. Collect — capture relevant information, share it with colleagues, keep it for later reference 2. Curate — arrange information based on topics, projects, tasks; tag and relate 3. Communicate — share information, exchange ideas and thoughts, push it to other applications and services
- 15. Collect
- 16. Collections Collections are collaboration spaces for exchange in teams. 1. Create a collection 2. Invite users 3. Connect cloud apps 4. Collect relevant information 5. Be productive! :-)
- 22. Collect information • Collections can be connected to cloud apps • Information from apps stay synchronized • Search, communication, collaboration, notifications — across all connected apps • Direct access to original source
- 23. Collect information • Refinder is able to deal with any type of information • Bookmarks, files, email messages, contacts, calendar events, articles, questions, etc. • All information is stored in structured formats, which allows for automated processing
- 24. Collect information • Information can be collected in an ad-hoc manner • Bookmarklet — capture Web pages as you browse • E-Mail — send emails to capture them in Refinder • Application integration — plugins for Office suite, widgets for Web applications
- 27. Curate
- 28. Information Curation Refinder’s built-in intelligence provides fast access to relevant content: • Search — find information across all connected apps • Filtering — drill down results, find relevant signals in the noise • Recommendations — let the system suggest helpful information • Connect — establish links between information items that belong together
- 32. Communicate
- 33. Communicate • Refinder provides simple but powerful communication mechanisms: • Comments — add notes, thoughts, feedback to any kind of information • Like — show appreciation • Contrary to “just sending emails”, communication is preserved and socialized in Refinder
- 35. Stay on track • Email notifications provide activity alerts • Dashboard gives overview on recent activity
- 38. Information Flow • Send information to other systems • Avoid the need for copy+paste
- 39. Things come together. Use Cases
- 40. How do people use Social Software? IDC’s Social Business Survey, May 2011, n=339
- 41. How do people use Social Software? IDC’s Social Business Survey, Q4/2010, n=700
- 42. Use Case: Team Info Base
- 43. Team Info Base • When working in a team over a longer period of time, information accumulates • May be related to various sub-topics, but addresses the team as a whole • Diverse types of information: Web bookmarks, files (pdf), blog posts • Initiated by one person (for their own purposes), shared with others on demand
- 44. Team Info Base • Create collections based on topic • Invite interested people • Share information ad-hoc, using bookmarklet, file upload, or email • Public collections (where appropriate)
- 48. Project Collaboration • When a project is set up, people from different organizations with different background come together • In many cases, collections are created when the number of circulated emails exceeds a certain level • Created by one person, most people are invited immediately
- 49. Project Collaboration • Project-based collections are often connected to external apps (e.g., folder in dropbox, RSS feed, twitter stream) • Often, already existing information is re- shared into a project collection • When a project is done, the collection “fades away” — no explicit “closing” or “archiving”
- 52. Shared Clipboard • Use case similar to “infobase”, but less structured, more informal • This use case comes closest to the “What are you working on?” attitude of typical Enterprise Social Software • Mostly bookmarks, less files, sometimes tweets
- 53. Observations and Benefits • Less emails being sent • Information is found • Stay in touch with the team, even when not in the office • Confidence: save it to Refinder, and you will find it again
- 54. Summary
- 55. Summary • There is an obvious need for a new generation of collaboration software. • Boundaries between work/private, office/ mobile, personal/team, local/cloud, internal/ external ... disappear. • Business requirements need to be combined with simple usage.
- 56. Summary • Refinder is an example of a tool that combines a social layer with semantic information processing. • It is being effectively used as information management and communication platform.