1. RÉSUMÉ
BERNADETTE FERREIRA
To Whom It May Concern:
My purpose in writing to you is to inquire about the position advertised. I believe
that my skills and experience make me an ideal candidate.
My major experience, strengths and skills include:
 Responsible, accountable and supervision experience
 Excellent customer liaison and problem solving skills
 Effective customer relationship management
 Highly developed communication skills, and proven ability to build strong
business relationships with clients
 An effective team player who follows procedures impeccably
 Professionally self sufficient, accountable for decisions made, self
motivated and therefore minimum supervision is required
 A strong motivation to succeed and the confidence in relation to this which
can inspire me and others to achieve high quality results
I believe that I have the competence to meet the challenges of the position you
are offering and look forward to an opportunity to discuss how I can contribute
further to the success of this organization.
Yours sincerely,
Bernadette Ferreira

2. 2
PERSONAL INFORMATION
NAME Bernadette Jolene Ferreira
ADDRESS 209 Short Road, Rand Collieries, Brakpan
GENDER Female
TELEPHONE 073 934 2261
DATE OF BIRTH 28 April 1989
MARITAL STATUS Single
LANGUAGES English, Afrikaans (fluent in both)
DRIVER’S LICENCE Code 08
HEALTH Excellent
NATIONALITY South African
CAREER RELEVANT ATTRIBUTES
 Outstanding ability to follow procedures correctly and timeously
 Innovative approach to dealing with customer enquiries
 Proven ability to meet tight deadlines while working under extreme
pressure
 Excellent client interaction
 Ability to compile proficient written communication
 Good planning, organizational, problem solving skills
 High energy levels and a “can do “attitude
 Computer Literate
 Professional and do the job right first time every time

3. 3
COMPUTER PACKAGES
 Microsoft Windows 2000 / XP Professional, Microsoft Windows NT
MS Office: Word, Excel, Outlook, Internet, VIP, Pastel Invoicing
EDUCATION
Secondary Successfully completed Matric
Subjects English, Afrikaans, Mathematics, Geography,
Business Economics, Computer Lit
CURRENT EMPLOYMENT
WISDOM INHLAKANIPHO GROUP - BRACKENHURST
PERIOD EMPLOYED: October 2014 to Current
POSITION: Contract Manager
Responsibilities.
 Debtors
 Loading of new clients – liaise with marketing, operations and Easyroster
departments
 Edit and Update existing Customer requirements and changes
 Monthly and Ad-Hoc invoicing – liase with easyroster, ongoing monthly
invoices to be sent out
 Ordering of uniforms
 Dealing with day to day problems and complaints
 Liaising with the clients
 Reconciliation od debtors to identify overdue accounts and finalise
queries, Make collections by email or phone
 Credit notes where applicable
 Email Customer statements as at last day of each month.
 Updating client payment schedules monthly
 Creditors

4. 4
 Processing of Suppliers invoices, debit notes and credit notes where
necessary
 Creditors reconciliation for payment schedule and sorting out queries
 Processing of monthly payments according to payment schedules
 Processing of Purchase orders per department requirement after
authorisation of quotes
 Dealing with Supplier Queries
 Arranging meetings with suppliers when necessary
 Cashbook
 Update and reconcile to bank statement daily
 Ensure EFT and cheque requisitions are authorised and posted to correct
GL codes
 Petty cash journals and filing
 Statutory
 Ensure VAT invoices have VAT numbers
 General Ledger
 Capture parking Schedule, journalise and reconcile parking collections
 General and other
 Counting of money when needed.
 Leasing with parking manager
 Setting up of cell phones, email activation (exchange email, Whatsapp,
Bbm, )
 Dealing with Smartcom and Insurance when phones are broken, stolen or
lost.
 Monitoring and ordering and maintaining stationary for office and sites
 Handouts and recordings of all cell phones, Laptops and other stationary
and uniforms

5. 5
EMPLOYMENT HISTORY
IWESCO - Based at Imperial Toyota in Parktown
PERIOD EMPLOYED: January 2014 – October 2014
POSITION: Contract Manager
Responsibilities.
 Supervising 16 cleaners and 6 temps
 Sorting out all the chemicals
 Checking if the venues are set up correctly
 Inspection of responsible areas
 Stock take of all chemicals and supplies that have been used
 Ordering of uniforms and chemicals
 Dealing with day to day problems and complaints
 Creating inspection sheets
 Capturing and submitting of attendance registers
 Identify training needs and training staff on a monthly basis
 Liaising with the clients
 Checking machinery
 Checking all vehicles
 Dealing with unsatified clients when the car has not been cleaned
correctly.
 Dealing with Service Advisor, Workshop Manager, Technicians and
drivers.
 Assisting with booking in a car

6. 6
EMPLOYMENT HISTORY
IGENICS - SANDTON
PERIOD EMPLOYED: November 2013 – January 2014 (Temp Position)
POSITION: Office Administrator
Responsibilities:
 Accurate data processing
 Filing
 Reconciling Reps stock
 Processing of stock for Reps
 Processing of statements
 Data processing stock and invoices
 Preparation of route sheets, delivery notes, stock register and debtor age
analysis preparation
 Queries from clients
 Answering telephones & relaying messages
 Credit control
 Phoning customers for money
 All delivery notes, route sheets, outstanding debtors register should be
prepared in advance for the sales reps.
EMPLOYMENT HISTORY
HI-GRADE SPRING WORKS
PERIOD EMPLOYED: May 2013 – Current (3 Month Contract)
POSITION: Office Assistant (Girl Friday)
Responsibilities:
 Job cards
 Dealing with clients
 Follow up on jobs
 Follow up on orders to be done
 Invoicing
 Assisting the manager

7. 7
 Filing
 Quotes
 Dealing with complaints
 Pro-forma invoices
EMPLOYMENT HISTORY - Continued
 Updating clients price checks
 Dealing with suppliers
 Switchboard
 Dealing with the production manager
 Dealing with head office job cards and inquiries
 Dealing with payments and outstanding payments
 Reception
 Wages
EMPLOYMENT HISTORY
PRESTIGE CLEANING SERVICES PTY LTD
PERIOD EMPLOYED: August 2010 – June 2012
POSITION: On Site Supervisor
Responsibilities:
 Supervising 16 cleaners
 Sorting out all the chemicals
 Daily room inspections
 Checking if the venues are set up correctly
 Inspection of the townhouses
 Inspection of the canteen
 Inspection of all the toilets
 Inspection of the reception area
 Inspection if the reception and all offices
 Spot checking of all the offices/ detail cleaning checks
 Stock take of all chemicals and supplies on and chemicals that have been
used
 Ordering of uniforms and chemicals
 Dealing with day to day problems
 Creating spread sheets for all cleaning materials
 Creating spread sheets for stock needed in the hotel rooms
 Creating inspection sheets
 Capturing and submitting of attendance registers
 Training staff on a monthly basis
 Liaising with the clients
 Dealing with registers
 Checking machinery

8. 8
 Ordering chemicals and uniforms
 Identify training needs.
EMPLOYMENT HISTORY - Continued
PRESTIGE CLEANING SERVICES PTY LTD
POSITION: Assistant Wage Administrator
Responsibilities:
 Check that all supporting documentation is correct, recorded according to
permanent register submitted and completed in full
 Capture UIF forms
 Checking and correcting monthly pay slips
 Capturing temps on the VIP system
 Job confirmation and reference checks
 UI19
 Check that all supporting documentation is correctly submitted and
completed in full.
 Capture and maintain personal information
 Scanning
 Control and checking Personal Action Forms
 Dealing with UI19 forms – (maternity, retrenched, death or fired)
 Distribution of monthly attendance registers, pay slips with signing sheets
 Report to General Manager on monthly movements
 Maintain ISO 9001 Standards.
PRESTIGE CLEANING SERVICES PTY LTD
POSITION: Regional Receptionist
Responsibilities:
 Dealing with all incoming calls
 Relaying messages to relevant people
 Handle any routine enquires received which can be dealt with immediately
and which is in field with capability.
 Receiving guests and directing them to relevant people.
 Recording of messages in telephone book
 Sorting incoming post / faxes
 Recording post office sent to Head Office
 Recording Cheques for banking and completing coding sheet
 Various other administration duties handed out b regional Administrator
 Typing and correspondence, minutes, quote, letters etc.

9. 9
 General office duties
 Dealing with managers
 Monthly Quality inspection Report for head office
EMPLOYMENT HISTORY - Continued
 Capturing monthly training records
 Monthly fuel reports
 Filing and sorting out all clients and contract files
 Replace Regional Admin assistant / Wage Assistant
 Carry out courtesy calls periodically to ascertain client’s opinion of service
quality
 Reporting of any problems to the General Manager
EMPLOYMENT HISTORY
GIDO ELECTRIC FENCING
PERIOD EMPLOYED: October 2007 – February 2009
POSITION: Receptionist
Responsibilities:
 Answering of switchboard
 Lines incoming 10
 Extensions 10
 Personal assistant to the director
 Sending and receiving of faxes
 Processing of job costing’s
 Dealing with clients
 Dealing with sales reps
 Setting up monthly meetings
 Taking minutes with clients and the staff
 Following up on the outstanding debtors
 Dealt with creditors
 Invoicing on pastel
 Taking sales leads
 Arranging of repairs and delegating to the technicians

10. 10
EMPLOYMENT HISTORY
GIB INSURANCE BROKERS
PERIOD EMPLOYED: January 2007 – August 2007
POSITION: Receptionist (Temp Position)
Responsibilities:
 Reception / admin duties
 Answering of switchboard
 Lines incoming 12
 Extensions 30
 Distributing of daily mail
 Collecting and banking daily cheques
 Sorting out all the filing work
 Scanning of all clients information
 Assisted in the personal lines department
 Client liaison
REFERANCES:
References will be supplied on request.