40. Win-win conflict.
Both parties achieve their desires.
Collaboration or problem solving
are forms of win-win conflict.
How can conflict be
managed successfully?
41.
42.
43.
44.
45. To Achieve Win-Win Results
Gain participation from everyone
involved in the conflict.
State the reason to work on a
solution
46. Components of Conflict
When you have to deal with
conflict
tackle the emotional issues first
then address values and interest
47. In order for conflict management
strategies to be effective, they should
satisfy certain criteria. These have been
derived from the diverse literature on
organization theory and organizational
behavior. The following criteria are
particularly useful for conflict
management, but in general, they may be
useful for decision making in
management.
Criteria for Conflict
Management
48. Criteria for Conflict
Management
1.1. Organizational learning and effectiveness –
conflict management strategies should be
designed to enhance organizational learning. It
is expected that organizational learning will
lead to long-term effectiveness. In order to
attain this objective, conflict management
strategies should be designed to enhance
critical and innovative thinking to learn the
process of diagnosis and intervention in the
right problems.
49. Criteria for Conflict
Management
1.2. Needs of Stakeholders – Conflict
management strategies should be
designed to satisfy the needs and
expectations of the strategic
constituencies(stakeholders) and to
attain a balance among them.
50. Criteria for Conflict
Management
1.3. Ethics – Mitroff (1998) is a strong advocate
of ethical management. He concluded that “if
we can’t define a problem so that it leads to
ethical actions that benefit humankind, then
either we haven’t defined or are currently
unable to define the problem properly.
52. “Conflict arises when a difference between
two (or more) people necessitates change in
at least one person in order for their
engagement to continue and develop. The
differences cannot coexist without some
adjustment”.
- Jordan (Courage in connection: Conflict, compassion,
creativity)