Delivered August 28, 2010 at the CCLDP Leadership Institute, Morgan State University.

1. Quality Matters Inter-Institutional Quality Assurance in Online Learning Morgan Leadership ConferenceAugust 28, 2010 Kay Shattuck, shattuck@qualitymatters.org

2. What is quality in online distance education?

3. Creative Commons-licensed content

5. Creative Commons-licensed content

6. Creative Commons-licensed content

8. Course delivery (i.e. teaching, faculty performance)

9. Course content

10. Course management system

11. Institutional infrastructure

12. Faculty training and readiness

14. Course Meets Quality Expectations Course Revision Quality Matters: Peer Course Review Process Faculty Course Developers Institutions National Standards & Research Literature Course Rubric Faculty Reviewers Training Peer Course Review Feedback Instructional Designers

15. Quality Matters Rubric diagnostic tool to facilitate a process of continuous improvement

17. 40 specific review standards

18. 17 are essential standards

19. Detailed annotations & examples of good practice for all 40 standardsQM Rubric = Key Tool

20. The Rubric Eight General Standards: Course Overview and Introduction Learning Objectives (Competencies) Assessment and Measurement Resources and Materials Learner Engagement Course Technology Learner Support Accessibility Key components must align. Alignment:Critical course elements work together to ensure that students achieve the desired learning outcomes.

21. As a process… Guides improvement of effectiveness of online courses Stimulates a campus dialog among faculty & instructional development staff on best practices Helps build a campus culture dedicated to continuous improvement Helps persuade internal & external stakeholders that the quality is a major institutional priority

23. assuring the quality

26. Not about “win/lose” or “pass/fail” (it’s about continuous improvement in a supportive environment)

27. Designed to promote student learning Designed to ensure all reviewed courses will eventually meet expectations QM is a collegial review process, not an evaluation process A review team must include an external peer reviewer Set up so that the course instructor considered an associate of the review team

28. Research guiding … flowing from practice

29. Emerging QM research themes…

30. The community college completion challenge Rebalancing the mission “…urging a paradigm shift for community colleges and similar institutions, from emphasizing access to one emphasizing completion” Course completion challenge “While it takes an act of courage for many people to enroll in courses, it takes institutional effort as well to help student successfully complete them.” AACC Policy Brief, June 2010

31. Thanks to YOU…Quality Matters! More information at: www.qmprogram.org