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TOP 10 Learning Questions for Chapter 19 Managing Personal Communications: Direct and Interactive Marketing, Word of Mouth and Personal Selling Farisha Joy C. Oblego 15 December 2011 http://farishajoyoblego.blogspot.com
3. In the formula for selecting prospects, what does RFM stands for? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question http://farishajoyoblego.blogspot.com
3. In the formula for selecting prospects, what does RFM stands for? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question http://farishajoyoblego.blogspot.com
RFM Formula for Selecting Prospects Concept http://farishajoyoblego.blogspot.com
Recency, Frequency, Monetary Value (RFM) Analysis ,[object Object],[object Object],[object Object],[object Object],Concept Explanation http://farishajoyoblego.blogspot.com
Recency, Frequency, Monetary Value (RFM) Analysis ,[object Object],Concept Explanation http://farishajoyoblego.blogspot.com
3. In the formula for selecting prospects, what does RFM stands for? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://farishajoyoblego.blogspot.com Answer
3. In the formula for selecting prospects, what does RFM stands for? ,[object Object],[object Object],[object Object],[object Object],[object Object],Answer http://farishajoyoblego.blogspot.com
TOP 10 Learning Questions for Chapter 19 Managing Personal Communications: Direct and Interactive Marketing, Word of Mouth and Personal Selling Farisha Joy C. Oblego 15 December 2011 http://farishajoyoblego.blogspot.com
5._______ is a self-addressed envelope provided by a direct marketer for the return of orders and other replies.  ,[object Object],[object Object],[object Object],[object Object],[object Object],Question http://farishajoyoblego.blogspot.com
5. Anna receives a self – addressed envelope provided by a direct marketer for the return of orders. What is this called? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question http://farishajoyoblego.blogspot.com
Components of the Mailing Concept http://farishajoyoblego.blogspot.com
Components of the Mailing ,[object Object],[object Object],[object Object],[object Object],Concept Explanation http://farishajoyoblego.blogspot.com
Components of the Mailing ,[object Object],[object Object],[object Object],[object Object],Concept Explanation http://farishajoyoblego.blogspot.com
Components of the Mailing ,[object Object],[object Object],Concept Explanation http://farishajoyoblego.blogspot.com
5._______ is a self-addressed envelope provided by a direct marketer for the return of orders and other replies.  ,[object Object],[object Object],[object Object],[object Object],[object Object],http://farishajoyoblego.blogspot.com Answer
[object Object],[object Object],[object Object],[object Object],[object Object],5. Anna receives a self – addressed envelope provided by a direct marketer for the return of orders. What is this called? Answer http://farishajoyoblego.blogspot.com
TEN CONCEPTS ON KOTLER AND KELLER’S Chapter 20: Introducing New Market offerings Nepthalie D. Pasiliao
4. What is the individual’s decision to become a regular user of a product? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question
4. What is the individual’s decision to become a regular user of a product? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question
The Consumer-Adoption Process ,[object Object],[object Object],[object Object],[object Object],Concept
Stage in the Consumer-Adoption Process Evaluation Trial Adoption Explanation of Concept Awareness Interest
4. What is the individual’s decision to become a regular user of a product? ,[object Object],[object Object],[object Object],[object Object],[object Object],Answer
4. What is the individual’s decision to become a regular user of a product? ,[object Object],[object Object],[object Object],[object Object],[object Object],Answer
TOP 10 Learning Questions for Chapter 22  Managing a Holistic Marketing Organization for the Long Run Boni Regis December 15, 2011 Marketing Management Class of  Prof. Remigio Joseph De Ungria http://bonibeckregis.blogspot.com
3. Which of the following components measures the number of customers who buy from the company? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://bonibeckregis.blogspot.com
3. Which of the following components measures the number of customers who buy from the company? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://bonibeckregis.blogspot.com
MARKET SHARE ANALYSIS CUSTOMER PENETRATION – percentage of all customers who buy from the company CUSTOMER LOYALTY – purchases from the company by its customers as a percentage of their total purchases from all suppliers of the same products http://bonibeckregis.blogspot.com
MARKET SHARE ANALYSIS CUSTOMER SELECTIVITY – size of the average customer purchase from the company as a percentage of the size of the average customer purchase from an average company. PRICE SELECTIVITY – average price charged by the  company as a percentage of the average price charged by all companies http://bonibeckregis.blogspot.com
3. Which of the following components measures the number of customers who buy from the company? a. Customer Selectivity b. Customer Loyalty c. Price Selectivity d. Customer Penetration e. Overall Market Share http://bonibeckregis.blogspot.com
3. Which of the following components measures the number of customers who buy from the company? a. Customer Selectivity b. Customer Loyalty c. Customer Selection d. Customer Penetration e. Customer Market Share http://bonibeckregis.blogspot.com
TOP 10 Learning Questions for Chapter 22  Managing a Holistic Marketing Organization for the Long Run Boni Regis December 15, 2011 Marketing Management Class of  Prof. Remigio Joseph De Ungria http://bonibeckregis.blogspot.com
4. Which of the following is used to measure the gap in sales performance? ,[object Object],[object Object],[object Object],[object Object],http://bonibeckregis.blogspot.com
4. Which of the following is used to measure the gap in sales performance? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://bonibeckregis.blogspot.com
EVALUATION AND CONTROL SALES-VARIANCE ANALYSIS measures the relative contribution of different factors to a gap in sales performance. GOAL ACTUAL SALES ? SALES VARIANCE http://bonibeckregis.blogspot.com
4. Which of the following is used to measure the gap in sales performance? a. Marketing Expense-to-sales Analysis b. Marketing Profitability Analysis c. Sales-variance Analysis d. Sales Analysis http://bonibeckregis.blogspot.com
4. Which of the following is used to measure the gap in sales performance? a. Marketing Expenses Analysis b. Sales Expenses Analysis c. Sales-variance Analysis d. Marketing Variance Analysis e. None of the above http://bonibeckregis.blogspot.com
TOP 10 Learning Questions for Chapter 6 Analyzing Consumer Markets Valderas, Cristina Krastle December 15, 2011
5. Which of the following statements are true? ,[object Object],[object Object],[object Object],[object Object],[object Object]
5. All statements are true except for: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key Psychological Processes Motivation Perception Learning Memory
[object Object],[object Object]
5. Which of the following statements are true? ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],5. All statements are true except for:
TOP 10 Learning Questions for Chapter 6 Analyzing Consumer Markets Valderas, Cristina Krastle December 15, 2011
7. Appliance warranty is an example of: ,[object Object],[object Object],[object Object],[object Object],[object Object]
7. When you buy products from Apple, they provide warranty for their customers. This is an example of which concept? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Motivation Freud’s Theory Behavior is guided by subconscious motivations. Maslow’s Hierarchy of Needs Behavior is driven by lowest, unmet need Herzberg’s Tow-Factor Theory Behavior is guided by motivating and hygiene factors
[object Object]
7. Appliance warranty is an example of: ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],7. When you buy products from Apple, they provide warranty for their customers. This is an example of which concept?
TOP 10 Learning Questions for Chapter 08: Identifying Market Segments and Targets Arvin Yabut December 15, 2011
4.  What is the loyalty status of consumers who are loyal to two or three brands? ,[object Object],[object Object],[object Object],[object Object],[object Object]
4. Brooke is a hard core bag lover.  She adores and buy most of her bags from Gucci and Prada brands. She stays loyal to two brands. What is the loyalty status of Brooke? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Brand Loyalty Hard-core Loyals Split Loyals Shifting Loyals Switchers
Brand Loyalty Hard-core Loyals - who buy the brand all the time.  Split Loyals - loyal to two or three brands.  Shifting Loyals - moving from one brand to another.  Switchers - with no loyalty
4.  What is the loyalty status of consumers who are loyal to two or three brands? ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],4. Brooke is a hard core bag lover.  She adores and buy most of her bags from Gucci and Prada brands. She stays loyal to two brands. What is the loyalty status of Brooke?
Chapter 2: Developing Marketing Strategies and Plans 10 Learning Questions Belinda Anne Tamayo http://beltamayo.blogspot.com/
10. A marketing plan contains 5 parts, which part of the marketing plan outlines the controls for monitoring and adjusting the implementation of the plan? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://beltamayo.blogspot.com/
10. Brooke is currently creating a marketing plan for her company. She is already outlining the controls for monitoring and adjusting the implementation of the plan. Which part of the marketing plan is this? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://beltamayo.blogspot.com/
Concepts ,[object Object],[object Object],[object Object],[object Object],http://beltamayo.blogspot.com/
Concepts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://beltamayo.blogspot.com/
10. A marketing plan contains 5 parts, which part of the marketing plan outlines the controls for monitoring and adjusting the implementation of the plan? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://beltamayo.blogspot.com/
10. Brooke is currently creating a marketing plan for her company. She is already outlining the controls for monitoring and adjusting the implementation of the plan. Which part of the marketing plan is this? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://beltamayo.blogspot.com/

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Consolidated Top Questions (Group 3)

  • 1. TOP 10 Learning Questions for Chapter 19 Managing Personal Communications: Direct and Interactive Marketing, Word of Mouth and Personal Selling Farisha Joy C. Oblego 15 December 2011 http://farishajoyoblego.blogspot.com
  • 2.
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  • 4. RFM Formula for Selecting Prospects Concept http://farishajoyoblego.blogspot.com
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  • 9. TOP 10 Learning Questions for Chapter 19 Managing Personal Communications: Direct and Interactive Marketing, Word of Mouth and Personal Selling Farisha Joy C. Oblego 15 December 2011 http://farishajoyoblego.blogspot.com
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  • 12. Components of the Mailing Concept http://farishajoyoblego.blogspot.com
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  • 18. TEN CONCEPTS ON KOTLER AND KELLER’S Chapter 20: Introducing New Market offerings Nepthalie D. Pasiliao
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  • 22. Stage in the Consumer-Adoption Process Evaluation Trial Adoption Explanation of Concept Awareness Interest
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  • 25. TOP 10 Learning Questions for Chapter 22 Managing a Holistic Marketing Organization for the Long Run Boni Regis December 15, 2011 Marketing Management Class of Prof. Remigio Joseph De Ungria http://bonibeckregis.blogspot.com
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  • 28. MARKET SHARE ANALYSIS CUSTOMER PENETRATION – percentage of all customers who buy from the company CUSTOMER LOYALTY – purchases from the company by its customers as a percentage of their total purchases from all suppliers of the same products http://bonibeckregis.blogspot.com
  • 29. MARKET SHARE ANALYSIS CUSTOMER SELECTIVITY – size of the average customer purchase from the company as a percentage of the size of the average customer purchase from an average company. PRICE SELECTIVITY – average price charged by the company as a percentage of the average price charged by all companies http://bonibeckregis.blogspot.com
  • 30. 3. Which of the following components measures the number of customers who buy from the company? a. Customer Selectivity b. Customer Loyalty c. Price Selectivity d. Customer Penetration e. Overall Market Share http://bonibeckregis.blogspot.com
  • 31. 3. Which of the following components measures the number of customers who buy from the company? a. Customer Selectivity b. Customer Loyalty c. Customer Selection d. Customer Penetration e. Customer Market Share http://bonibeckregis.blogspot.com
  • 32. TOP 10 Learning Questions for Chapter 22 Managing a Holistic Marketing Organization for the Long Run Boni Regis December 15, 2011 Marketing Management Class of Prof. Remigio Joseph De Ungria http://bonibeckregis.blogspot.com
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  • 35. EVALUATION AND CONTROL SALES-VARIANCE ANALYSIS measures the relative contribution of different factors to a gap in sales performance. GOAL ACTUAL SALES ? SALES VARIANCE http://bonibeckregis.blogspot.com
  • 36. 4. Which of the following is used to measure the gap in sales performance? a. Marketing Expense-to-sales Analysis b. Marketing Profitability Analysis c. Sales-variance Analysis d. Sales Analysis http://bonibeckregis.blogspot.com
  • 37. 4. Which of the following is used to measure the gap in sales performance? a. Marketing Expenses Analysis b. Sales Expenses Analysis c. Sales-variance Analysis d. Marketing Variance Analysis e. None of the above http://bonibeckregis.blogspot.com
  • 38. TOP 10 Learning Questions for Chapter 6 Analyzing Consumer Markets Valderas, Cristina Krastle December 15, 2011
  • 39.
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  • 41. Key Psychological Processes Motivation Perception Learning Memory
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  • 45. TOP 10 Learning Questions for Chapter 6 Analyzing Consumer Markets Valderas, Cristina Krastle December 15, 2011
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  • 47.
  • 48. Motivation Freud’s Theory Behavior is guided by subconscious motivations. Maslow’s Hierarchy of Needs Behavior is driven by lowest, unmet need Herzberg’s Tow-Factor Theory Behavior is guided by motivating and hygiene factors
  • 49.
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  • 51.
  • 52. TOP 10 Learning Questions for Chapter 08: Identifying Market Segments and Targets Arvin Yabut December 15, 2011
  • 53.
  • 54.
  • 55. Brand Loyalty Hard-core Loyals Split Loyals Shifting Loyals Switchers
  • 56. Brand Loyalty Hard-core Loyals - who buy the brand all the time. Split Loyals - loyal to two or three brands. Shifting Loyals - moving from one brand to another. Switchers - with no loyalty
  • 57.
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  • 59. Chapter 2: Developing Marketing Strategies and Plans 10 Learning Questions Belinda Anne Tamayo http://beltamayo.blogspot.com/
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