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BUSINESS PROCESS IMPROVEMENT
Process Improvement ,[object Object],[object Object],[object Object],[object Object]
Why improve a business process? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of BPI ,[object Object],[object Object],[object Object],[object Object]
How to start with process improvement? ,[object Object],[object Object],[object Object]
Answer these Questions first
 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Flow Chart Symbols Source: http://www.breezetree.com/articles/flow-chart-symbols.htm
Flow Chart Symbols
Challenges
 ,[object Object],[object Object],[object Object],[object Object]
BPI Techniques & Methodologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Things to Remember ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Business Process Improvement

Hinweis der Redaktion

  1. When we take a problem-solving approach or simply try to fix what’s broken, we may never discover or understand the root cause of the difficulty. Murphy’s Law comes into play and our efforts to “fix” things may actually make things worse. A team examines all of the factors affecting the process: the materials used in the process, the methods and machines used to transform the materials into a product or service, and the people who perform the work