1. AL BUHAIRA  SHARJAH  UAE  +962 796037884+971 506489580
Belal.auditor@outlook.com
BELAL ABU LABAN
EXCELLENCE IN CUSTOMER SERVICE, COMMUNICATION, AND
GENERAL ACCOUNTING
A skilled and professional customer service representative with experience in
Inventory Management, Office Administration and accounting , internal control
and audit.
HIGHLIGHTS OF QUALIFICATIONS
 Communication Skills
 Discipline Management Skills
 Time Management Skills
PROFESSIONAL EXPERIENCE
Senior Business call center agent
2015- Present
Abu dhabi Islamic bank (ADIB)
Sharjah, UAE
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information; researching, locating, and providing information.
 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
 Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
 Activate online banking service and provide customers training to use it.
 Provide senior management with reports about service issues and improvement opportunity.
 Enhances organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
 Train new employees and supervise the team when it is needed .
Bank Teller
2014- 2015
Arab Bank
Amman, Jordan
 Perform tests of internal controls to ensure effectiveness.
 Perform substantive testing of account balances to determine reasonableness.
 Provided excellent member services and maintained member satisfaction.
 Employed security measures to ensure funds were not compromised.

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 Received cash and checks for deposit, verified amounts, and examined checks for
endorsement. Worked with customers on a daily basis meeting their banking needs by
either answering or referring their financial questions to the appropriate supervisory
individuals.
 Accepted and processed customer deposits and loan payments.
 Maintained and balanced a cash drawer daily.
External Audito r
2013 -2014
Pro Audito rs Amman,
Jordan
 Plan and perform operational and financial audits to ensure that financial statements are
fairly accurate.
 Perform tests of internal controls to ensure effectiveness.
 Perform substantive testing of account balances to determine reasonableness.
Internal Auditor 2011-
2013
Istiklal Hospital Amman,
Jordan
 Responsible for evaluate and review internal controls and assurance for all department.
 Provide recommendations for improving the organization’s operations .
 Evaluation of the reliability and integrity of financial and operating information.
 Reviewing the means used to safeguard assets, testing individuals compliance with
controls.
 Provides support to the company's anti-fraud programs.
Accoun tan t Officer
2007- 2010
Nebo Rent A Car
Amman, Jordan
 Reviewed contracts and followed up on financial statements.
 Performed payables, receivables, and financial statement.
 Monitored all activities in other branches.
EDUCATION AND TRAINING
Bachelor Degree in Business
Economics
2007- 2011
University of Jordan Amman, Jordan
Applied Accountin g Course
2012
University of Jordan
Certified Internal Auditor (CIA) Present
QUALIFICATIONS & SKILLS
 Excellent decision making abilities.
 Excellent team working spirit.

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 Fast learner, multi- task, energetic, detail oriented, and artistic.
 Profession in Microsoft products.
INTERESTS
 Soccer & Reading
REFERENCES
Provided upon request