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Stop Selling Things & Start Building Things

                     Matt Britton
              Founder & CEO, Mr Youth
                    @MattyB123
                MattB@MrYouth.com




1
“We are no longer in the business of advertising to
  people. We are in the business of managing
                 communities.”

 Coca-Cola CMO, Joe Tripodi at 2011 Consumer Electronics Show
3
4
5
Socially Infused Marketing Funnel




6
Evolving Role of Media Channels




8
Evolving Role of Media Channels




9
10
ALL DIGITAL IS MOBILE!
	
  
Before social….two separate islands



Example	
  of	
  Super	
  Bowl:	
  	
  Buying	
  same	
  #	
  of	
  impressions,	
  but	
  based	
  
on	
  social	
  tentacles	
  –	
  some	
  brands	
  will	
  experience	
  more	
  ROI	
  and	
  
longer	
  campaign	
  tail.	
  
People are brands, brands are people



Example	
  of	
  Super	
  Bowl:	
  	
  Buying	
  same	
  #	
  of	
  impressions,	
  but	
  based	
  
on	
  social	
  tentacles	
  –	
  some	
  brands	
  will	
  experience	
  more	
  ROI	
  and	
  
longer	
  campaign	
  tail.	
  
Success = An Active Community

                COMMUNITY




                                       Loyalty

     Dialogue



      Participation           Engagement




                 Connection




14
15
16
17
A Crazy 8 Years




Consume
   r
Journey

                                     YouTube:                                                Micro-
           Broadband:                                               iPhone:
                                    Everyone’s a                                           blogging:
           Faster web                                            Mass adoption
                                        star                                            Inroads for real
           experience                                            of mobile web
                                                                                         time feedback

                    Social Networks:                 TiVo:                    Facebook:
                    New forms of social            Tunes out                 55+ is fastest
                      conversation                 advertising               growing demo

Emerging
Technolo
   gy



  18
19
20
21
22
23
25
26
Solving	
  a	
  major	
  need	
  due	
  to	
  markeDng	
  shiFs	
  	
  


A"en%on	
                               Par%cipa%on	
  
How	
  can	
  parDcipaDon	
  be…	
  


         Scalable	
   +	
   Measurable	
  
What	
  is	
  parDcipaDon?	
  	
  


           Real-­‐Time	
  Insights	
  
                     +	
  
             Collabora%on	
  
                     +	
  
            Word-­‐of-­‐Mouth	
  
The	
  Answer:	
  Crowdtap	
  it!	
  	
  




                                            On-­‐Demand	
  
                                            Consumer	
  
                                            ParDcipaDon	
  
                                            PlaRorm	
  	
  
What	
  is	
  a	
  brand	
  crowd?	
  


                                      Brand	
  Crowd	
  
                                        Highly	
  acDves	
  




                                Fans	
  and	
  Followers	
  
                         Open	
  to	
  direct	
  messaging	
  or	
  dialogue	
  

                          Solu%on:	
  Messaging	
  via	
  Social	
  CRM	
  



                          Consumers	
  and	
  Subscribers	
  
                                        Silent	
  purchasers	
  

                          Solu%on:	
  E-­‐mails	
  to	
  CRM	
  Databases	
  
Recruit	
  and	
  mobilize	
  new	
  and	
  exisDng	
  advocates	
  




                                                           CRM	
  
The	
  User	
  Experience:	
  Farmville	
  Meet	
  ApprenDce	
  
Build	
  and	
  scale	
  your	
  brand	
  crowd	
  over	
  Dme	
  




             Crowd	
  grows	
  with	
  launch	
  of	
  new	
  ac%ons	
  
Leverage	
  the	
  crowd	
  for	
  on-­‐demand	
  parDcipaDon	
  
Target	
  crowds	
  of	
  influenDal	
  &	
  insighRul	
  members	
  
Crowdtap	
  in	
  acDon	
  
Stay	
  in	
  touch	
  with	
  trends	
  




                                             Same	
  day	
  
                                             data	
  for	
  a	
  	
  
                                            big	
  mee%ng	
  
Get	
  pulse	
  checks	
  on	
  products	
  and	
  adverDsing	
  




                                                      1,000+	
  
                                                    responses	
  
                                                    overnight	
  
Ideate	
  and	
  brainstorm	
  with	
  targeted	
  crowds	
  




                                                Crowdsourced	
  
                                                   product	
  
                                                development	
  	
  
Seed	
  and	
  spread	
  online	
  content	
  
Drive	
  word-­‐of-­‐mouth	
  with	
  product	
  sampling	
  




                                                   6,000+	
  	
  
                                                   Tweets	
  
Build	
  brand-­‐centric	
  experiences	
  with	
  consumers	
  
Create	
  an	
  integrated	
  parDcipaDon	
  channel	
  




        VIP	
  Network	
  of	
  brand	
  advocates	
  
Leverage	
  the	
  network	
  to	
  drive	
  buzz	
  
ParDcipate	
  with	
  a	
  network	
  of	
  tens-­‐of-­‐thousands	
  	
  	
  


                                        Polls:	
  
                                       50,000+	
  
                                      Responses	
  
         Par%es:	
  	
  
      10+	
  aaendees	
  
        per	
  party	
                                                Feedback:	
  	
  
                                                                     1,500+	
  Ideas	
  




           Sampling:	
  	
                                   Discussions:	
  	
  
         6,000+	
  Tweets	
                                3,000+	
  Opinions	
  

                                  Web	
  Share:	
  	
  
                                 16+	
  views	
  per	
  
                                     share.	
  
TODAY	
  
Strong	
  industry	
  buzz	
  since	
  launching	
  at	
  SXSW	
  	
  	
  




                       “                                                     “
                            1	
  of	
  8	
  hoaest	
  startups	
  at	
  SXSW	
  
Partnered	
  with	
  many	
  leading	
  agencies	
  	
  
Leveraged	
  by	
  leading	
  brands	
  across	
  verDcals	
  
52	
  
ConsideraDons	
  	
  

	
  
•         Funding	
  for	
  the	
  long	
  haul	
  

•         	
  Balancing	
  client	
  priori%es	
  vs.	
  project	
  priori%es	
  

•         Crea%ng	
  a	
  new	
  customer	
  base	
  

•         Diversifying	
  ownership	
  structure	
  

•         Dedica%on	
  of	
  top	
  talent	
  
QuesDons?	
  Cheap	
  Shots?	
  Hugs?	
  
                            	
  
                            	
  
                 Maa	
  Briaon	
  
           Founder	
  &	
  CEO:	
  Mr	
  Youth	
  
                @MaayB123	
  
             MaaB@MrYouth.com	
  
                            	
  
                            	
  
                            	
  
                              	
  




54	
  

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MDW Boulder April '11 | Matt Britton_Creating Your own IP and the Launch of Crowdtap

  • 1. Stop Selling Things & Start Building Things Matt Britton Founder & CEO, Mr Youth @MattyB123 MattB@MrYouth.com 1
  • 2. “We are no longer in the business of advertising to people. We are in the business of managing communities.” Coca-Cola CMO, Joe Tripodi at 2011 Consumer Electronics Show
  • 3. 3
  • 4. 4
  • 5. 5
  • 7.
  • 8. Evolving Role of Media Channels 8
  • 9. Evolving Role of Media Channels 9
  • 10. 10
  • 11. ALL DIGITAL IS MOBILE!  
  • 12. Before social….two separate islands Example  of  Super  Bowl:    Buying  same  #  of  impressions,  but  based   on  social  tentacles  –  some  brands  will  experience  more  ROI  and   longer  campaign  tail.  
  • 13. People are brands, brands are people Example  of  Super  Bowl:    Buying  same  #  of  impressions,  but  based   on  social  tentacles  –  some  brands  will  experience  more  ROI  and   longer  campaign  tail.  
  • 14. Success = An Active Community COMMUNITY Loyalty Dialogue Participation Engagement Connection 14
  • 15. 15
  • 16. 16
  • 17. 17
  • 18. A Crazy 8 Years Consume r Journey YouTube: Micro- Broadband: iPhone: Everyone’s a blogging: Faster web Mass adoption star Inroads for real experience of mobile web time feedback Social Networks: TiVo: Facebook: New forms of social Tunes out 55+ is fastest conversation advertising growing demo Emerging Technolo gy 18
  • 19. 19
  • 20. 20
  • 21. 21
  • 22. 22
  • 23. 23
  • 24.
  • 25. 25
  • 26. 26
  • 27.
  • 28. Solving  a  major  need  due  to  markeDng  shiFs     A"en%on   Par%cipa%on  
  • 29. How  can  parDcipaDon  be…   Scalable   +   Measurable  
  • 30. What  is  parDcipaDon?     Real-­‐Time  Insights   +   Collabora%on   +   Word-­‐of-­‐Mouth  
  • 31. The  Answer:  Crowdtap  it!     On-­‐Demand   Consumer   ParDcipaDon   PlaRorm    
  • 32. What  is  a  brand  crowd?   Brand  Crowd   Highly  acDves   Fans  and  Followers   Open  to  direct  messaging  or  dialogue   Solu%on:  Messaging  via  Social  CRM   Consumers  and  Subscribers   Silent  purchasers   Solu%on:  E-­‐mails  to  CRM  Databases  
  • 33. Recruit  and  mobilize  new  and  exisDng  advocates   CRM  
  • 34. The  User  Experience:  Farmville  Meet  ApprenDce  
  • 35. Build  and  scale  your  brand  crowd  over  Dme   Crowd  grows  with  launch  of  new  ac%ons  
  • 36. Leverage  the  crowd  for  on-­‐demand  parDcipaDon  
  • 37. Target  crowds  of  influenDal  &  insighRul  members  
  • 39. Stay  in  touch  with  trends   Same  day   data  for  a     big  mee%ng  
  • 40. Get  pulse  checks  on  products  and  adverDsing   1,000+   responses   overnight  
  • 41. Ideate  and  brainstorm  with  targeted  crowds   Crowdsourced   product   development    
  • 42. Seed  and  spread  online  content  
  • 43. Drive  word-­‐of-­‐mouth  with  product  sampling   6,000+     Tweets  
  • 45. Create  an  integrated  parDcipaDon  channel   VIP  Network  of  brand  advocates  
  • 46. Leverage  the  network  to  drive  buzz  
  • 47. ParDcipate  with  a  network  of  tens-­‐of-­‐thousands       Polls:   50,000+   Responses   Par%es:     10+  aaendees   per  party   Feedback:     1,500+  Ideas   Sampling:     Discussions:     6,000+  Tweets   3,000+  Opinions   Web  Share:     16+  views  per   share.  
  • 49. Strong  industry  buzz  since  launching  at  SXSW       “ “ 1  of  8  hoaest  startups  at  SXSW  
  • 50. Partnered  with  many  leading  agencies    
  • 51. Leveraged  by  leading  brands  across  verDcals  
  • 52. 52  
  • 53. ConsideraDons       •  Funding  for  the  long  haul   •   Balancing  client  priori%es  vs.  project  priori%es   •  Crea%ng  a  new  customer  base   •  Diversifying  ownership  structure   •  Dedica%on  of  top  talent  
  • 54. QuesDons?  Cheap  Shots?  Hugs?       Maa  Briaon   Founder  &  CEO:  Mr  Youth   @MaayB123   MaaB@MrYouth.com           54