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The Power of Mobile
Jeff Corbin
Founder and CEO
theCOMMSapp
A few housekeeping issues . . .

1.

3.

5.

ON

Search

“theEMPLOYEEapp”

2.

4.

Opt-in to receive push notifications

Download
A Walk Through Communications History

3
A Case Study – VSP Vision Care
Issue: VSP, the largest eye insurer in the country, was looking to reach its 30,000 doctors. How could they
get in front of them?
Solution: Doctors aren’t often sitting a desk so VSP created the ECP connect app that allows the company to
reach its doctors via mobile in an engaging, creative way

Surveys

Industry News

Promotions
Company
Announcements

Results: Increased reach and engagement within the doctor community
4
The Mobile Reality

44%

Percentage of cell phone owners that have slept
with their phone next to their bed to make sure no
calls, messages or updates were missed

91%
41%

Percentage of adults that have their
mobile phones within arm’s reach
24/7

Percentage of smartphone owners used their
device to coordinate a meeting or get together
at least once within a 30-day time period

Pew Internet: Mobile, A project of the PewResearch Center

5
The Problem that Exists in Internal Communications
The vast majority of employees are not
sitting behind their desks

Corporate intranets just don’t work on
mobile

Struggle to communicate consistently
and simultaneously with a workforce that
is everywhere

As a result, workers are not engaged and
are emotionally disconnected form their
workplace
7
Employee Engagement is Down…

NOT ENGAGED

State of the American Workplace, Employee Engagement Insights for U.S. Business Leaders, Gallup
And it’s Costing You Money

70%

OF AMERICAN
WORKERS ARE “NOT
ENGAGED” OR
“ACTIVELY
DISENGAGED”

Active disengagement
costs the U.S.

$450 billion to $550
billion per year
Organizations with an average of
9.3 engaged employees: 1 actively disengaged employee

147% higher earnings per share (EPS)
compared with their competition
State of the American Workplace, Employee Engagement Insights for U.S. Business Leaders, Gallup

9
Why Mobile?

10
The Power of the Push
Recent research shows how push notifications can lead to:

540% increase in daily app opens.
3x faster response time than email.
30% increase in social sharing on Facebook and Twitter.

When used effectively, push notifications achieve higher
engagement results than popular channels like email.

Push technology startup Urban Airship

11
WHEN ORGANIZATIONS SUCCESSFULLY ENGAGE THEIR
CUSTOMERS AND THEIR EMPLOYEES, THEY EXPERIENCE A

240%
BOOST IN PERFORMANCE-RELATED BUSINESS OUTCOMES
COMPARED WITH AN ORGANIZATION WITH NEITHER ENGAGED
EMPLOYEES NOR ENGAGED CUSTOMERS

State of the American Workplace, Employee Engagement Insights for U.S. Business Leaders, Gallup

12
What is the future of technology in communications?
The URL is to Desktop Computing . . .

. . . as APPS are to Mobile Computing

In-app content is now becoming visible in Google search.
Users on Android devices can jump straight from Google
search results to pages inside an app.
- Google
Most business systems have remained largely bound to the desktop. A
new breed of application architecture is rapidly emerging that will
radically transform the role that mobility plays in the enterprise.
- WIRED
13
Thank you
Jeff Corbin
Founder and CEO, theCOMMSapp
CEO, KCSA Strategic Communications

jcorbin@theCOMMSapp.com
(212) 896-1214

@JcorbinIR

www.theCOMMSapp.com
www.theCOMMSapp.com

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The Power of Mobile - BDI 11/12/13 The Future of Collaboration & Internal Communications Summit

  • 1. The Power of Mobile Jeff Corbin Founder and CEO theCOMMSapp
  • 2. A few housekeeping issues . . . 1. 3. 5. ON Search “theEMPLOYEEapp” 2. 4. Opt-in to receive push notifications Download
  • 3. A Walk Through Communications History 3
  • 4. A Case Study – VSP Vision Care Issue: VSP, the largest eye insurer in the country, was looking to reach its 30,000 doctors. How could they get in front of them? Solution: Doctors aren’t often sitting a desk so VSP created the ECP connect app that allows the company to reach its doctors via mobile in an engaging, creative way Surveys Industry News Promotions Company Announcements Results: Increased reach and engagement within the doctor community 4
  • 5. The Mobile Reality 44% Percentage of cell phone owners that have slept with their phone next to their bed to make sure no calls, messages or updates were missed 91% 41% Percentage of adults that have their mobile phones within arm’s reach 24/7 Percentage of smartphone owners used their device to coordinate a meeting or get together at least once within a 30-day time period Pew Internet: Mobile, A project of the PewResearch Center 5
  • 6. The Problem that Exists in Internal Communications The vast majority of employees are not sitting behind their desks Corporate intranets just don’t work on mobile Struggle to communicate consistently and simultaneously with a workforce that is everywhere As a result, workers are not engaged and are emotionally disconnected form their workplace 7
  • 7. Employee Engagement is Down… NOT ENGAGED State of the American Workplace, Employee Engagement Insights for U.S. Business Leaders, Gallup
  • 8. And it’s Costing You Money 70% OF AMERICAN WORKERS ARE “NOT ENGAGED” OR “ACTIVELY DISENGAGED” Active disengagement costs the U.S. $450 billion to $550 billion per year Organizations with an average of 9.3 engaged employees: 1 actively disengaged employee 147% higher earnings per share (EPS) compared with their competition State of the American Workplace, Employee Engagement Insights for U.S. Business Leaders, Gallup 9
  • 10. The Power of the Push Recent research shows how push notifications can lead to: 540% increase in daily app opens. 3x faster response time than email. 30% increase in social sharing on Facebook and Twitter. When used effectively, push notifications achieve higher engagement results than popular channels like email. Push technology startup Urban Airship 11
  • 11. WHEN ORGANIZATIONS SUCCESSFULLY ENGAGE THEIR CUSTOMERS AND THEIR EMPLOYEES, THEY EXPERIENCE A 240% BOOST IN PERFORMANCE-RELATED BUSINESS OUTCOMES COMPARED WITH AN ORGANIZATION WITH NEITHER ENGAGED EMPLOYEES NOR ENGAGED CUSTOMERS State of the American Workplace, Employee Engagement Insights for U.S. Business Leaders, Gallup 12
  • 12. What is the future of technology in communications? The URL is to Desktop Computing . . . . . . as APPS are to Mobile Computing In-app content is now becoming visible in Google search. Users on Android devices can jump straight from Google search results to pages inside an app. - Google Most business systems have remained largely bound to the desktop. A new breed of application architecture is rapidly emerging that will radically transform the role that mobility plays in the enterprise. - WIRED 13
  • 13. Thank you Jeff Corbin Founder and CEO, theCOMMSapp CEO, KCSA Strategic Communications jcorbin@theCOMMSapp.com (212) 896-1214 @JcorbinIR www.theCOMMSapp.com