3. Snapshot of the Qantas Group
Two Airline Brands
– Premium and Low Cost airlines
– Australia’s largest Domestic and International Carrier
– 180+ destinations, 44 Countries, total of 44.5 million customers in 2011
– Regional and New Zealand Domestic Network, FIFO mining sites
– Extended Entities based in New Zealand, Singapore, Vietnam
and Japan ahead of schedule from July 2012
– Qantas Airlines celebrates 91 years of operations in 2011
Complimentary Portfolio Businesses
– 7.5 Million + Loyalty Card holders
– Freight network through Asia and North America
– Incorporated retail, business and wholesale travel sales
4. Business Resilience Governance
Overview
• Strategy to ensure continuity of the Qantas Group
– Dedicated team, proactive Group-wide Business Resilience framework and culture
– Supports the mitigation of a broad range of events and issues impacting operations
– Enables the effective and coordinated provision of support to affected customers,
employees, the community and Government
• Continuous improvement and preparedness
‒ Analysing and identifying lessons from past events and industry partners
‒ Embedding improvements within Resilience framework and business processes
‒ Supporting development of appropriate contingencies and response capabilities
Building Organisational Resilience – 4
5. Summary
A simple structure enables the capability
– Aids flexibility, familiarity and agility
Invest in engagement and networks at all levels
– Leverage insights and situational awareness
– Build collaborative capabilities
Exercise regularly to “make your own luck”
– Test the plan and process
– Build muscle memory
– Unless real events mean you don’t need to!
Use every opportunity to identify improvements
– Implement improvements quickly
Don’t ever believe you have done enough
– The journey never ends...
Building Organisational Resilience – 5