7. Congratulations on your new role!
âI knew I wanted to get fit, but
after 3 sessions, I forgot how
to use the equipment and
there was no-one to help me.â
âMy instructors were really fit,
but pretty bad teachers! â
âParking was a hassle, the gym
was often locked when I
wanted to goâŚâ
14. 14
Students are the Consumer
They choose where,
how, and when to get their
education
Tech savvy & mobile
Seek course & degree options
Attentive to skills & competencies
Value & outcomes focused
15. A Service Gap Exists
15
NEEDSANDEXPECTATIONS
TIME
WIDENING
SERVICE GAP
Increased expectations and demand doesnât always mean
increased resources, so the institutional workload pays the price
16. 16
ď˝ Expand support to
accommodate their
non-traditional
students
ď˝ Improve student
learning success
ď˝ Staff unable to focus
on faculty support
and LMS
maintenance
priorities
ď˝ Difficulty scaling
operation to meet
peak demands
Charles Darwin University
âThank you. My call was answered promptly,
professionally and patiently and he knew what I was
talking about straight away and had an easy fix for it.
Great service!â
âThe man I spoke to was so patient and helpful. It was
a relief to have my problem sorted out so quickly. A
thousand thankyous!!â
ď˝ 38% of requests handled outside of office hours
ď˝ 70% of calls answered in under 60 seconds
ď˝ 85% of issues are resolved on the first contact
ď˝ Continuous improvement process to enhance
end user experience
Partnered with Blackboard to deploy Learn
support adding Blackboards technology platform
including self-help portal and incident
management system.
SOLUTION: 24/7 Blackboard Learn Support
17. 19
Learning Management
System Support
Hardware/Software
Support
Network/Connectivity
Support
ď˝ Faculty & student support
ď˝ Course access/availability
ď˝ Course content
ď˝ Grading
ď˝ Collaboration tools
ď˝ CRM/Ticketing
ď˝ Publishing software
ď˝ Multiple device support
ď˝ Operating system
ď˝ Media Player
ď˝ Productivity software
ď˝ Plugins
ď˝ ERP/SIS support
ď˝ Common questions
ď˝ Automated password
reset
ď˝ Authentication systems
ď˝ WiFi access issues
ď˝ Network support
ď˝ Common questions
Blackboard Student Services: Help Desk Solutions
20. Why Blackboard Student Services
25
⢠Expand enrollment of traditional / non-traditional students
⢠Increase engagement with apps & advisors
⢠Improve student support thru personalized services
⢠Drive higher completion and employment outcomes
⢠Deliver data for making better decisions
50. We will Reimagine Education
by focusing on the learner.
Blackboard 2014: A New Company, A New Approach
Delivered throughâŚ
New Operating Focus
New Solutions
New Structure
51. Experience and insight makes us a trusted partner
38 Universities in Australia @ Enterprise Level
1,900 International Institutions
12,300 K-12 Schools & Districts
1,800 Vocational, Corporate & Government Orgs
⢠Academic Ranking of World Universities 2014.
** Percentage of Top 50 Times Higher Education Reputation Ranking 2014
100% of Australiaâs TOP 100
globally ranked Universities work with Blackboard*
80% of worldâs leading academic
institutions work with Blackboard**
Serve 30M users via 19,000+ clients in 100 countries
Company roots in education since 1997
175 Institutions in Australia & New Zealand
52. With the largest global
community of practice
30Musers across
19Kcustomers worldwide
55. 67
Why Blackboard
Experience and Longevity
We Live and Breathe Education, and the Business Behind it
Solution Breadth and Depth unmatched in the industry
Largest Community, Global Presence
Quality and Innovation at scale
56. And an experienced management team
Industry Solutions CorporateTechnology &Services
Matthew Small
Senior Vice President and
Managing Director,
International
Maurice Heiblum
Senior Vice President
Higher Education, Corporate
& Government Markets
Mark Belles
Senior Vice President
K-12
David Marr
Senior Vice President
Blackboard Transact
Mark Strassman
Senior Vice President
Product Management
Katie Blot
Senior Vice President
Education Services
Gary Lang
Senior Vice President
Product Development Support
& Cloud Services
Michael Bisignano
Senior Vice President
General Council
Tracey Stout
Senior Vice President
Marketing
Bill Davis
Chief Financial Officer
Denise Haselhorst
Senior Vice President
Human Resources
Jay Bhatt
President
Chief Executive Officer
58. A unique vision
for the future
of learning
Challenging conventional thinking and advancing
new models of learningReimagine
Shifting from point products to integrated solutionsRedesign
Evolving beyond the traditional LMS to create a
holistic learning and teaching environmentRedefine
82. Australian based web conferencing
⢠Sydney, Australia
â Complete AU SAS
environment and hosting
center for APAC customers
â Includes Mobile, MP4
Conversion, and Integrated
Telephony
â Maintenance windows that
conform to local time zones
⢠Support for accented
characters
87. 99
Students are the consumer
They choose where,
how, and when to get their
education
Tech savvy & mobile
Seek course & degree options
Attentive to skills & competencies
Value & outcomes focused
88. 100
New student journey
Jobs &
Careers
Select an
Institution
Enroll in
Courses
Build a
Profile
Connect to
Employers
Job
Search
Enroll in
Courses
Skills Required Competencies & Skills
Acquire Skills
Multiple Institutions
Choose Degree Graduate School
High School Students Adult LearnersCollege Students
91. Attracting
& Enrolling
Students
Increased
Competition
Student Success
/ Workforce
Alignment
Student
Support &
Retention
103
Creating a new set of challenges
Varied
Learning Styles
& Modalities
Operational
Efficiency
âBusinessâ
challenges for
Administrators
âLearning/
Engagementâ
challenges for
Instructors
Support/
Operational
challenges for
CIO/IT
99. Blackboard PLUS Plans
Now include Academic Change Management
Blackboard Managed Hosting PLATINUM and DIAMOND Plans have now been upgraded to PLUS Plans.
These new PLUS plans include Academic Change Management consulting engagement to help drive adoption of
the Blackboard Learn system.
This annual planning process is the first step in providing a foundational and holistic understanding of the
technology, integration and resources that will be required to implement and grow the Blackboard Learn System
within your institution.
A series of onsite and online activities facilitate a smooth and well-organized implementation or upgrade of the
Blackboard Learn System and ensure alignment with your strategic eâLearning goals and initiatives.
Components include:
⢠Annual onsite Implementation Planning workshop is focused on creating and maintaining a roadmap for
deploying and managing Blackboard Learn successfully at your organization
⢠Whatâs New in Course Delivery or Whatâs New In Academic Collaboration workshops cover both Administrator
and Instructor perspectives
⢠Follow up sessions for reviewing progress, focused GUI enhancement, or risk mitigation.
⢠Test & Development+: a test environment, 10 hours annually of technical consultation, and two seats
in Blackboard Building Block Essentials Online or Blackboard Integration Framework Online.
111
100. Blackboard Adoption Services.
T&L Bundle â Learn more online
The Blackboard Learn More Online training bundle provides a flexible method to train a large number faculty
in and to allow an institution to budget training dollars in advance.
The online courses and recorded sessions cover a variety of topics in three different modes of delivery to
accommodate diverse learning preferences and busy teaching schedules. Together, the package offers an
institution an opportunity to increase adoption significantly and improve course quality.
The Learn More Online bundle includes:
100 Seats in any of the following Eight Instructor-Facilitated Online Courses
⢠Getting Started with Blackboard (orientation)
⢠Building Courses (Part 1: Certification)
⢠Enhancing Communication (Part 2: Certification)
⢠Assessing Learners (Part 3: Certification)
⢠Designing Engaging Content (Part 1: Advanced Certification)
⢠Building Online Communities (Part 2: Advanced Certification)
⢠Monitoring Student Performance (Part 3 Advanced Certification)
⢠Evaluating Courses for Effective Instruction (hybrid course â incl 6-hour synchronous training session)
Access to Two Exclusive Best Practices Synchronous Recordings (only available with this bundle)
⢠Building Quality Courses
⢠Ready, Set, Collaborate
Unlimited Seats in Two Self-paced Courses
⢠Introduction to Blackboard
⢠Teaching & Learning Whatâs New
112
101. Blackboard Cloud Services
113
Cloud Services Network Operations Center (NOC) in Virginia, U.S.
Blackboard technology is mission-critical to educational strategy
Follow-the-sun 24x7x365 in-depth coverage
Offering Private Cloud Services since 1999
230+ Full-time resources based in 4 continents
9 production Tier 3 Datacenters around the world
Highly Scalable, Reliable & Redundant Infrastructure
Currently managing 14 petabytes of storage
102. Bb Cloud Services Core Value Proposition
114
Blackboard Experience
Security
Cost Control
Scalability
Fully Managed Service
105. Consumers of
Data / Info
Engage with
Apps
Pursue skills &
Competencies
Follow
Employers
Listen to
Peers
Students now choose where, when and how to learn
Attend Multiple
Institutions
106. We support the new vision for education
118
BLACKBOARD: Aligned to education markets and needs
Emphasis on product quality & innovation
Integrated product sets and workflows
Customized solutions for learning, teaching and education at all levels
Focus on long-term innovation
Streamlined customer account management and partnership
Commitment to industry citizenship
107. We understand the challenges you face
ď˝ Engaging parents
ď˝ Integrating technology in classrooms
ď˝ Training teachers
ď˝ Graduating students
ď˝ Shift of students from consumers to creators
ď˝ Rising costs and declining funds
ď˝ Evolution of online learning
ď˝ Retaining and graduating students
ď˝ Rise of data-driven learning and assessment
ď˝ Cost effective teaching & learning
ď˝ Focus on openness and integration of technology
ď˝ Engaging and retaining learners
ď˝ Educating inside and outside the classroom
ď˝ Connecting with your community
SCHOOLS
FURTHER
EDUCATION
HIGHER ED
108. So weâve taken a more learner-centric approach
Technologies
Services
Data
109. With integrated teaching and learning solutions
Parent Engagement Workforce Readiness Blended Learning
Teaching & Learning Skills Development Online Learning
Blended Learning Online Insights
121
SCHOOLS
FURTHER
EDUCATION
HIGHER
ED
110. Weâre shaping the future of education
Weâre shaping the future of education with big
ideas that challenge conventional thinking
and advance new models of learning. Every
day weâre inspiring people to find new ways to
learn, connect and drive change in the way
education is delivered and experienced.
Through technology and services we bring
people closer to the knowledge they seek and
to ways they can change their own education
and their own world for the better.
111. Experience and insight makes us a trusted partner
73% OF WORLDâS TOP 100
UNIVERSITIES WORK WITH
BLACKBOARD*
SERVE 19,000+ CLIENTS
IN 100 COUNTRIES
123
COMPANY ROOTS IN
EDUCATION SINCE 1997
* Times Higher Education World University Reputation Rankings 2014
WE WORK WITH 1,900
INTERNATIONAL INSTITUTIONS
112. With the largest global community of practice
124
30M USERS
ACROSS
19KCUSTOMERS
WORLDWIDE
113. And an experienced management team
125
JAY BHATT
President
Chief Executive Officer
GARY LANG
Senior Vice President
Product Development
Support & Cloud
Services
MATTHEW SMALL
Senior Vice President and
Managing Director
International
MAURICE HEIBLUM
Senior Vice President
Higher Education,
Corporate & Government
Markets
MARK BELLES
Senior Vice President
K-12
MICHAEL
BISIGNANO,
Senior Vice President
General Council
INDUSTRY
SOLUTIONS
CORPORATE
TECHNOLOGY &
SERVICES
DAVID MARR
Senior Vice President
Blackboard Transact
BILL DAVIS
Chief
Financial
Officer
KATIE BLOT
Senior Vice President
Education Services
TRACEY STOUT
Senior Vice
President
Marketing
MARK STRASSMAN
Senior Vice President
Product Management
DENISE
HASELHORST
Senior Vice President
Human
Resources
114.
115. Mission to reimagine education for global education trends
Education is truly global
Online and mobile everywhere
Big-data in the mainstream
Non-traditional learners
Consumer preferences/alternative models
Learner centric education
116. Encouraging active learning, the use of innovative teaching approaches
and technology, and promoting the adoption of flexible and varied
teaching delivery methods
Learner centric education
Learner engagement
Blackboard innovations for improving
Learner Engagement
122. Blackboard innovations for improving Academic
Technology Adoption
Education is truly global
Academic Technology Adoption
To support staff in the delivery, development
and administration of eLearning
128. Blackboard innovations for improving
Learner Progression & Retention
To create an empowering environment for student success
Big-data in the mainstream
Learner Progression / Retention
131. Analytics for Learn
Mobile Activity
Mobile indicator data slicer
enables users to distinguish
Mobile Learn access from
web browser access.
132.
133. Country-specific Analytics for Learn
Available Now & In Research
⢠Translation (Arabic,
Dutch, Portuguese,
Spanish, Swedish,
Danish)
⢠âCountrifiedâ data,
reports and user
experience
134. Keeping Students Informed
via the Connect Notification Platform
⢠Enhanced 2-way SMS communication for Lecturers
to interact with students from within Learn
⢠Extending notifications to mobile apps â via
developing 2-way APIs for clients to embed
notifications within their own mobile apps:
â Students receive notifications & reply from mobile app
â Reduces reliance on telco providers
135. Blackboard innovations for improving
Widening Participation
Expanding access to quality higher education to
make the world a better place
Non-traditional learners
Widening Participation
137. International Expansion
In June
⢠Sydney, Australia
â Complete AU SAS
environment and hosting
center for APAC customers
â Includes Mobile, MP4
Conversion, and Integrated
Telephony
â Maintenance windows that
conform to local time zones
⢠Support for accented
characters
138. Mobile: A complete experience
In Development
Video
Web Tour
Multimedia Library
Private Chat
140. High fidelity user experience: clear and compelling
In Design
⢠Richer Audio
⢠High Quality Video
⢠Sharper, Faster
Application Sharing
141. Blackboard innovations for improving
Student Employability
To strengthen student uptake of Graduate Attributes through
Work Integrated Learning opportunities and ePortfolios
Consumer preferences /
alternative models
Student Employability