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How to structure, implement and evaluate an innovation management programme
1.
© 2013 IBM
Corporation 1
2.
© 2013 IBM
Corporation Agenda Set Context Programme 1 – Sales Collaboration –Why? –How? –Lessons Learnt Programme 2 – Client Value Innovation –Why? –How? –Lessons Learnt 2
3.
© 2013 IBM
Corporation Programme 1: Sales Collaboration - Objectives 1. Make sure SPACE used effectively – drive people into collaboration spaces 2. Ensure project is SUSTAINABLE – prevent disengagement vs typical scenario 3. Aim to have QUICK WINS – need demonstrable value up-front
4.
© 2013 IBM
Corporation 1. Conduct a CULTURAL ASSESSMENT – what attributes do Insides Sales current workforce WANT to be associated with? What are the triggers and levers that will drive up employee engagement and consequently collaboration and innovation? 2. What PATTERNS are observable – are there any pervasive behavioural patterns that have come through from programme engagement so far? • Stronger desire for employee engagement than business initiatives • People feel isolated and working in silos – hunger to engage more • People have ideas but lack knowledge of how to implement • Tendency towards owner and not Client-led innovation • Need for Business Planning skills – ‘naivety’ on implementation 4 Sales Collaboration : Temperature Gauge
5.
© 2013 IBM
Corporation 5 Sales Collaboration - Framework 324 attendees 114 ideas 54 owners 5 programmes 27 wave 1 projects 46 Wave 2 projects Programme Total Business INNOVATION programme 5 CLIENT Collaboration 7 Engaging our TALENT 6 SOCIAL and CULTURAL programme 6 WELL-BEING Programme 7 Grand Total 31
6.
© 2013 IBM
Corporation 6 Sales Collaboration – Generation and Progression
7.
© 2013 IBM
Corporation 7 Sales Collaboration – Generation and Progression
8.
© 2013 IBM
Corporation Idea Owner Status Business Challenge HotSpots Sarah Grasse Wave 2 Business Challenge Workshops Frank Farrelly Wave 1 Client Centric Worldview Adrian Fingleton Wave 1 Client Collaboration Scorecard Sophie Darré Wave 1 Yann Lecourt Wave 1 Client Engagement Process Walter Carroll Wave 1 Client team collaboration sessions Louise Noone Wave 1 DND Desk Signs Sarah Grasse Wave 2 F2F Claus Frydendahl Wave 1 Sector Neighbourhoods Marianne Russell Wave 1 Pushing Digital Client Content Nicolas Verdier Wave 1 Rep Page Linking Imelda Fallon Wave 1 Large Account Teams Imelda Fallon Wave 1 Idea Owner Status Car Pool Claus Frydendahl Wave 2 Chill out + meditation room Daniele Bolletta Wave 1 Chill Zone Freda O'Sullivan Wave 1 Defined Zones Walter Carroll Wave 1 Desktop Environment Felix Liljedahl Withdraw Empty Room Ciaran Ashe Withdraw Exercise Room Freda O'Sullivan Wave 1 Gym Jean-Paul Kirschstein Withdraw Living Walls Xavier Liebaert Withdraw More Green Plants Daniele Bolletta Withdraw Neighbourhood Landmarks Ciaran Ashe Withdraw Networked Videogaming Daniele Bolletta Wave 2 Office Ergononmics & Stretching Aleksandra Kaminska Wave 1 Open Games Area Peter Nolan Wave 2 Reception Set-Up Lisa Carlsson Wave 2 Rotate Seating Susanne Lippert Wave 2 Team Fridges Susanne Lippert Wave 2 Idea Owner Status Cashless Payment Sarah Grasse Wave 2 IP Telephony Felix Liljedahl Withdraw Notes Collaboration Peter Nolan Wave 2 Technology Scavenger Hunt Dave Lawrence Wave 1 Video Wall Lisa Carlsson Wave 2 SMART Telephony John Rice Wave 2 Idea Owner Status BBC (Business Book Club) Adrian Fingleton Wave 1 Bluepages Map Peter Nolan Wave 2 Business Speed Dating Susanne Lippert Wave 1 Collaboration Friendly Org Chart Peter Nolan Wave 2 Cross-Team Collaboration Sasi Sriram Wave 1 Embedded SCDE Teams Walter Carroll Wave 2 Expert Cloud Adrian Fingleton Wave 1 Go To List of Experts Valerie Byrne Wave 1 Home Room Peter Nolan Wave 2 Honours Area Amanda Egan Wave 2 Monthly Brand Huddles Aleksandra Kaminska Wave 2 New Hire mentoring programme Louise Noone Wave 1 New Hire Team Days Hanna McMahon Wave 1 People Finder Laura Caporusso Wave 1 Public Speaking Classes Barry Lane Wave 1 Seating Assigned by Brand not IMT Gerard Clancy Wave 1 Share Upcoming Projects Valerie Byrne Wave 1 SmarterWorkforce Garrett Ryan Withdraw Speaker's Corner Peter Backstrom Wave 1 Visual Sales Figures & Noises Amanda Egan Wave 2 THINK Friday Education Collaboration Corner Maria Nordwind Wave 1 Green Days Time Management Alma Uviedo Wave 2 Idea Owner Status After Work Clubs Mark McDonagh Withdraw Bootcamp Kristina Glasnovic Wave 1 Collaboration Anthony Connaughton Withdraw Company-wide events Louise Noone Withdraw Culture Resource Room Laura Caporusso Wave 2 Culture Room Mark McDonagh Withdraw Electronic Suggestion Box Walter Carroll Wave 2 Festival of Centre Culture Laura Caporusso Wave 1 Get To Know You Coffees Valerie Byrne Wave 1 Good environment to talk Claus Frydendahl Wave 2 Hobbies Database Walter Carroll Wave 1 Hobby Room Mark McDonagh Withdraw Language Classes Barry Lane Withdraw Mentor Space Peter Nolan Wave 2 Music Room Mark McDonagh Withdraw Networked Videogaming Mark McDonagh Withdraw Persona Groups Marco Cavicchia Withdraw Physical Labour Elizabeth Kelly Withdraw Positive Culture Programme Sasi Sriram Wave 2 Public Social Media Forum Ciaran Ashe Wave 1 Remote Working Facility Susanne Lippert Wave 2 Save money Claus Frydendahl Wave 2 Small group Claus Frydendahl Wave 2 Sports Club Mark McDonagh Withdraw Stretching / Workout / Meditation Daniele Bolletta Wave 1 t3d2 (till the traffic dies down) Adrian Fingleton Wave 2 Town Square Peter Nolan Wave 2 Viral Video Ann Graham Withdraw Volunteering Showcasing Adrian Fingleton Wave 2 Win-Win Claus Frydendahl Withdraw Social Media Car Pooling Claus Frydendahl Withdraw Health & Fitness Jonas Hammar Wave 1 Employee Room Del Tillyer Wave 1 New Employee Rewards system Imelda Fallon Wave 2 Senior Manager Floor Walking Imelda Fallon Wave 2 Innovation Jam Felix Liljedahl Wave 1 Family Fun Day Giueseppe Aurelia Wave 2 Sports League Giueseppe Aurelia Wave 2 Travel Buddy Marco Cavicchia Wave 1
9.
© 2013 IBM
Corporation Sales Collaboration - Lessons Learnt 1. ATTRITION – we’ve had 80% of ideas continue through to final stages of implementation and only 20% drop-out. Value in driving a SUSTAINABLE programme to give people skills in ‘business idea’ development. 2. SILOS – people simply not knowing each other, where the experience lies or how to get an idea off the ground acts as a barrier to creating innovation within the workplace. 3. SKILLS – even if ideas don’t progress through to the end, intention is that participants have gained valuable business development skills that they can use in Client engagements, business and project planning and career management. 4. INNOVATION PROGRAMME – experience so far suggests an INNOVATION approach will ensure that there’s a continual pipeline of new ideas coming into the business across all 5 pillars – it shouldn’t be a one-off activity. 5. QUICK WINS – fastest RoI in September will be around Expert Cloud (who has skills), connecting people (GRID Central), Client Engagement (connecting Reps across accounts, sectors and within IMT Teams) and
10.
© 2013 IBM
Corporation 1. Create incubation blueprints that will result in client-value (via CAMMS) 2. Present as cross-unit piece of collaborative work within IBM Ireland Programme 2: Client Value Innovation - Objectives
11.
© 2013 IBM
Corporation 11 Oct Sep showcase idea generation workshops WHY? • Why do it….what’s the ‘So What’? WHAT? • What are you offering? • Fact-based Value Proposition HOW? • Walk it through top to tail • Anticipate and address objections RESULT? • What does success look like? B C F F reviews showcase Programme Framework & Timeframe 103 48 2 A kick-off weekly clinics D 1 3 2 7-Oct 10-Sep 17-Sep 23-Sep 14-Oct 30-Sep 4-Sep 21-Oct 28-Oct 4 implementation value proposition market research customer validation resources G H The INCUBATORS – get your idea off the ground deadline - 17 Oct E
12.
© 2013 IBM
Corporation • user-centric design thinking framework – workshop and clinics supported by Mentors • End-objective to present 1 pager business plan that has been validated against NEED WHY? • Why do it….what’s the ‘So What’? WHAT? • What are you offering? • Fact-based Value Proposition HOW? • Walk it through top to tail • Anticipate and address objections RESULT? • What does success look like? Sales Collaboration – Generation and Progression
13.
© 2013 IBM
Corporation Oct Sep showcase workshops WHY? WHAT? HOW? RESULT? C F F 3 2 7-Oct 23-Sep 14-Oct 30-Sep 21-Oct 4 value proposition market research customer validation resources 1 Clinic # 1 – 8 Oct • What’s your idea NAME... • Identify your PROBLEM....WHY statement • WHO has this problem...identify customer types Clinic # 2 – 14 Oct • WHO did you talk to... • WHAT has your feedback told you? • WHAT exactly are you proposing? • HOW should your proposed solution look? Submission – 17 Oct • WHAT specific Client set and problem? • WHAT’s your value proposition? • HOW will it work? • WHAT results do you target to have? Sales Collaboration – Generation and Progression value proposition 1 3 2 market research customer validation 4 resources
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Corporation Why? How?
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Corporation Programme in #s Count of # Proj RAG Project Idea Owner Lead Mentor G A R Badger – Smart Networking Marco Bassi Nicola Mennuni 1 Battery Sage Liam Harpur Hugh Crean 1 Business Cloud Lorenzo Boccaccia Brian O'Gorman 1 Cloud Physics Michael Maher Paul French 1 Customer Satisfaction Survey Peter Colvin Trevor Forbes 1 Customer Shopping App Gareth Burke Jon Czernel 1 Device Management Solution Dominic O'Toole Paul French 1 Energyscope Paul-Emmanuel Bidaut Brian O'Gorman 1 GPS Enabled Notes Calendar Peter Colvin Daniel Blom 1 IBM CoCo Gareth Burke Trevor Forbes 1 In Quarter Revenue Reporting Shane Roche Barry Magee 1 Intelligent APARs Sarah O'Reilly Brian O'Gorman 1 JUDI Des Duggan John Power 1 Making PEPPOL social Ger Clancy Jakobus Prinsloo 1 MindYak Peter Hanily Lloyd Courtney 1 My Health Map Sonya Purcell Patrick Fagan 1 PBCs Tracker Luca Landi Marco Cavicchia 1 Reverse Auction Danyal Aydin Lloyd Courtney 1 SaaS Lite Programme Christopher Verdelli-Mason John Carolan 1 SMARTER Planet Recycling Silvia Demontis Gaia Dal Ferro 1 Smarter Social Spending John Delaney Patrick Fagan 1 Social Network Migrator Danyal Aydin Fred Raguillat 1 SQO Bid Tool Peter Tutty Gaia Dal Ferro 1 The All-Thing Lloyd Courtney Fred Raguillat 1 Unite to Get It Done Zoryana Tischenko Johan Sloos 1 Worklight Deficiency App Anthony Cunningham Mark Gargan 1 Cross-Seller James McIntyre Barry Magee 1 PaperFree Fabio Pagura Daniel Blom 1 Network Based Community Subscription Lakshmi Nallamothu Fred Raguillat 1 Sub-Let Storage Ben Dawkins Jakobus Prinsloo 1 Integrated Real Time Support Eoin Jordan John Power 1 User Centred Adaptive Transports Marzia Mura Jon Czernel 1 Itch out of the Switch Caroline Shannon Lloyd Courtney 1 Wildfire Monitor Colm Holligan Mark Gargan 1 Skypefest Kenneth Berry Nicola Mennuni 1 Onboarding Wizard Eamonn O'Brien TBA 1 Meeting Planner Eamonn O'Brien TBA 1 Grand Total 11 11 15 37 ideas 12 submissions 5 finalists 2 “winners” 140 collaborators • 27% of participants put forward ideas • Approx 50% participation in clinics • 32% of ideas became formal submissions • Approx 60% of ideas underwent some level of ideation ‘development’
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Corporation Lessons Learnt – SUMMARY what WORKED Attrition @ 60% Workshops & Clinics X-division Participation Marketing & Promotion what DIDN’T QUITE WORK Showcase Format SWG participation Team Formation Social & Peer- help Mentors future CONSIDERATIONS to IMPROVE Time Cycle Education Dimension? External Collaboration 16 Lessons Learnt – SUMMARY 1 2 3 4 5 6 7 8 9 A D C B
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Corporation Lessons Learnt – what WORKED 1. ATTRITION – 64% attrition rate shows the power of a hands on programme where participants are encouraged to validate their idea and sell their business case. The alternative would have been 38 raw un-validated ideas in a box that then needed to be understood and processed 2. WORKSHOPS : Really challenge people to focus on the problem and validating the solution for that problem. Could be useful to all in our day jobs when pitching ideas to product managers. Excellent feedback from participants - they would do it again 3. PARTICIPATION ACROSS DIVISIONS: This was the best initiative I have seen in terms of participation across divisions and the most commitment I have seen from GBS. We should build on that 4. MARKETING and PROMOTION - Repeatable structure in place, albeit we may want to tweak it. I hope we raised awareness on innovation but our perspective may be swayed by being participants in the process
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Corporation 1. SHOWCASE FORMAT - While fun and encourages participation publicly, judges do not get a full appreciation of the idea in the 5 min pitch compared to the view we got during programme. Also questionable about ‘latent’ value sitting in non-finalists that may be missed due to ‘winner takes all’ model. 2. SWG PARTICIPATION - Not enough submissions from SWG dev community : mainly Sales, GBS and test orgs 3. COLLABORATION - teams did not form as we hoped. This may have been because people did not want to share any glory or it could be because mentors and feedback from business contacts meant no help was needed 4. SOCIAL - Community and forums to provide self-help did not contribute much. In an ideal world, we should be able to use these to deliver many aspects of the programme - reality is that a hands on programme is needed. 5. MENTORS: While some worked well, not sure we chose mentors correctly. Perhaps more product managers or business leads are required. 18 Lessons Learnt – what DIDN’T QUITE WORK
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Corporation TIME - time needed by organisers which must be managed with their day jobs. Can we have someone assigned to spend a percentage of their time on this? CYCLE - Having a start and stop encourages submissions. We discussed an ongoing innovation cycle but some kind of deadlines may be needed if encouraging participation from everyone DESIGN THINKING EDUCATION - Perhaps the focus of some future program is not just on soliciting ideas but also providing education in the form of workshops EXTERNAL COLLABORATION – we should start to think about a more structured way to bring clients into programme to provide value-add to clients, bring dev and sales teams closer and strengthen validation and discovery processes. 19 Lessons Learnt – future CONSIDERATIONS to IMPROVE
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