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#SMX #33C @John_A_Lee
Using Funnels to Succeed at B2B Advertising
Optimizing the
Paid Search
Conversion
Funnel
#SMX #33C @John_A_Lee
Who Is This Guy?
Managing Partner – Clix Marketing
Digital Advertising Geek
 Emphasis on “Geek”
Prior Sentences Served:
 Hanapin Marketing
 Wordstream
Writer:
 Search Engine Watch, ClickZ, Clix Marketing Blog,
The SEM Post, Acquisio Blog, PPC Hero
Speaker:
 SMX, SMX Social, SES / ClickZ Live, HeroConf,
State of Search, Acquisio User Summit, Bing Ads
Connect
#SMX #33C @John_A_Lee
…or put another way, #funnelception
What If I Said It Takes a Funnel to Use a Funnel?
#SMX #33C @John_A_Lee
Tracking
Foundation Built on Data
Targeting
Layers Based on Status
Creative &Testing
MaximizeYour Efforts
Report,Take Action
& Scale
#SMX #33C @John_A_Lee
Using Funnels to Succeed at B2B Advertising
Tracking
#SMX #33C @John_A_Lee
Conversion-Only Tags
Analytics
Retargeting
Dynamic Call Tracking
Landing Page Testing
Email Marketing
Marketing Automation
Tracking: Website Pixels
Still Not Using a Tag Manager?
#SMX #33C @John_A_Lee
URL Tagging Calls
UTM tags
Auto tags (gclid)
Custom tags (call tracking, etc.)
Choose URL tag nomenclature that allows
for granular, segmented data to pass into
your advertising, analytics and marketing
automation platforms.
Tracking: URLs & Calls
Call Extensions & Call Only Ads
Click-to-call optimization for mobile
3rd party services for detailed call analysis
#SMX #33C @John_A_Lee
Ads across all paid channels were
inconsistently or improperly tagged.
Cost-per-opportunity (buyer-ready lead
status) stagnated at more than 2X the target
of $400.
Simple fix to URL tags at the end of July
allowed data to pass through CRM, provide
actionable sales funnel data for the paid
channels and fueled optimization to improve
cost-per-opportunity.
Stats From the Trenches:
URL Tags & Data Clarity for Optimization
$0.00
$200.00
$400.00
$600.00
$800.00
$1,000.00
$1,200.00
Cost-per-Opportunity
#SMX #33C @John_A_Lee
Call Extensions were in place for Google AdWords &
Bing Ads. No other call tracking was installed. Client
believed that $100+ cost-per-acquisition was too high.
3rd party call tracking installed in December that
provided data on the number of calls from paid
channels and passed campaign data for calls into CRM.
Overall cost-per-acquisition was shown to be
significantly lower than believed, calls were properly
attributed to paid channels and future optimizations
could be made based on call data in the sales funnel.
Stats From the Trenches:
Leads Don’t Just Happen Online
$-
$20.00
$40.00
$60.00
$80.00
$100.00
$120.00
$140.00
Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
Cost-per-Acquisition:Online Leads + Phone Calls
#SMX #33C @John_A_Lee
Using Funnels to Succeed at B2B Advertising
Targeting
#SMX #33C @John_A_Lee
Search, Display, Social…
Beware the trap of pushing
budget to channels based only
on last click attribution.
How are you maximizing each
channel for the lead stages in
the buyer journey or based on
your lead scoring system?
Targeting: Consider the Paid Channel Mix
#SMX #33C @John_A_Lee
Prospecting Nurturing
Generic PPC keywords
Placement targeting for display and video
Demographic, industry/job, interest and
behavior targeting for display, video and
social
Lookalike audiences based on customers,
prospects or leads
Targeting: Examples by Sales Funnel Stage
Brand PPC keywords
Product/service specific PPC keywords
Generic and/or competitor PPC keywords
Remarketing Lists for Search Advertisers
(RLSA)
Retargeting for display, video and social
Custom audiences for display, video and
social
#SMX #33C @John_A_Lee
Using Funnels to Succeed at B2B Advertising
Creative & Testing
#SMX #33C @John_A_Lee
You could send visitors to your
landing page. Why not just generate
leads with your ad. And only your ad?
Tailor the ad message and call-to-
action based on the lead status being
targeted.
Creative & Testing: Lead Generating Ads
#SMX #33C @John_A_Lee
Facebook Ads – Lead Ads
#SMX #33C @John_A_Lee
Twitter Ads – Lead Generation Cards
#SMX #33C @John_A_Lee
Google AdWords – Gmail Sponsored Promotions
#SMX #33C @John_A_Lee
Over a 30 day period, Lead Ads outpaced
traditional Newsfeed Ads in regards to
conversion rate and cost-per-lead.
The form fields within the ad and those on
the landing page were identical: Name,
Email, Phone Number, Company Name.
Stats From the Trenches:
Facebook Lead Ads for Buyer Ready Lead Generation
Call-to-Action AdType Clicks Cost Leads Cost-per-Lead Conversion Rate
Demo Request LeadAds 18579 $ 92,378.54 2543 $ 36.33 13.69%
Demo Request Newsfeed Ads 26596 $ 60,719.81 1064 $ 57.07 4.00%
#SMX #33C @John_A_Lee
Video
Video as a channel. Video in ad units. Video is
powerful and effective.
Big, Bold Images
Social profiles, social ads, Gmail Sponsored
Promotions and many display ad units are a big,
visual opportunity to pre-qualify potential leads.
Ads That Engage
Facebook Carousel Ads, Google Display Network
Lightbox Ads and other ad types provide a format
for telling a story and engaging with an individual
before they click through to your landing pages.
Creative & Testing: Pre-Qualify Before the Click
#SMX #33C @John_A_Lee
Using Funnels to Succeed at B2B Advertising
Report, Take Action & Scale
#SMX #33C @John_A_Lee
Getting lead source data into marketing
automation and tracking through to
customer is key. But…
What other marketing channels influenced
that lead? What other ad dollars were
spent to push them down the funnel?
Sales funnel attribution is the wave of the
B2B future!
Report, Take Action & Scale: Attribution
#SMX #33C @John_A_Lee
Use lead source data to
optimize. Take action.
Many ad platforms can marry
marketing automation and ad
performance data.
Spin findings from sales funnel
into new targeting within your
advertising funnels.
#funnelception
Report, Take Action & Scale: Data Feedback Loop
#SMX #33C @John_A_Lee
Thank You!
Questions?
@john_a_lee
john@clixmarketing.com
www.clixmarketing.com

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Using Funnels to Succeed at B2B Advertising

  • 1. #SMX #33C @John_A_Lee Using Funnels to Succeed at B2B Advertising Optimizing the Paid Search Conversion Funnel
  • 2. #SMX #33C @John_A_Lee Who Is This Guy? Managing Partner – Clix Marketing Digital Advertising Geek  Emphasis on “Geek” Prior Sentences Served:  Hanapin Marketing  Wordstream Writer:  Search Engine Watch, ClickZ, Clix Marketing Blog, The SEM Post, Acquisio Blog, PPC Hero Speaker:  SMX, SMX Social, SES / ClickZ Live, HeroConf, State of Search, Acquisio User Summit, Bing Ads Connect
  • 3. #SMX #33C @John_A_Lee …or put another way, #funnelception What If I Said It Takes a Funnel to Use a Funnel?
  • 4. #SMX #33C @John_A_Lee Tracking Foundation Built on Data Targeting Layers Based on Status Creative &Testing MaximizeYour Efforts Report,Take Action & Scale
  • 5. #SMX #33C @John_A_Lee Using Funnels to Succeed at B2B Advertising Tracking
  • 6. #SMX #33C @John_A_Lee Conversion-Only Tags Analytics Retargeting Dynamic Call Tracking Landing Page Testing Email Marketing Marketing Automation Tracking: Website Pixels Still Not Using a Tag Manager?
  • 7. #SMX #33C @John_A_Lee URL Tagging Calls UTM tags Auto tags (gclid) Custom tags (call tracking, etc.) Choose URL tag nomenclature that allows for granular, segmented data to pass into your advertising, analytics and marketing automation platforms. Tracking: URLs & Calls Call Extensions & Call Only Ads Click-to-call optimization for mobile 3rd party services for detailed call analysis
  • 8. #SMX #33C @John_A_Lee Ads across all paid channels were inconsistently or improperly tagged. Cost-per-opportunity (buyer-ready lead status) stagnated at more than 2X the target of $400. Simple fix to URL tags at the end of July allowed data to pass through CRM, provide actionable sales funnel data for the paid channels and fueled optimization to improve cost-per-opportunity. Stats From the Trenches: URL Tags & Data Clarity for Optimization $0.00 $200.00 $400.00 $600.00 $800.00 $1,000.00 $1,200.00 Cost-per-Opportunity
  • 9. #SMX #33C @John_A_Lee Call Extensions were in place for Google AdWords & Bing Ads. No other call tracking was installed. Client believed that $100+ cost-per-acquisition was too high. 3rd party call tracking installed in December that provided data on the number of calls from paid channels and passed campaign data for calls into CRM. Overall cost-per-acquisition was shown to be significantly lower than believed, calls were properly attributed to paid channels and future optimizations could be made based on call data in the sales funnel. Stats From the Trenches: Leads Don’t Just Happen Online $- $20.00 $40.00 $60.00 $80.00 $100.00 $120.00 $140.00 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Cost-per-Acquisition:Online Leads + Phone Calls
  • 10. #SMX #33C @John_A_Lee Using Funnels to Succeed at B2B Advertising Targeting
  • 11. #SMX #33C @John_A_Lee Search, Display, Social… Beware the trap of pushing budget to channels based only on last click attribution. How are you maximizing each channel for the lead stages in the buyer journey or based on your lead scoring system? Targeting: Consider the Paid Channel Mix
  • 12. #SMX #33C @John_A_Lee Prospecting Nurturing Generic PPC keywords Placement targeting for display and video Demographic, industry/job, interest and behavior targeting for display, video and social Lookalike audiences based on customers, prospects or leads Targeting: Examples by Sales Funnel Stage Brand PPC keywords Product/service specific PPC keywords Generic and/or competitor PPC keywords Remarketing Lists for Search Advertisers (RLSA) Retargeting for display, video and social Custom audiences for display, video and social
  • 13. #SMX #33C @John_A_Lee Using Funnels to Succeed at B2B Advertising Creative & Testing
  • 14. #SMX #33C @John_A_Lee You could send visitors to your landing page. Why not just generate leads with your ad. And only your ad? Tailor the ad message and call-to- action based on the lead status being targeted. Creative & Testing: Lead Generating Ads
  • 15. #SMX #33C @John_A_Lee Facebook Ads – Lead Ads
  • 16. #SMX #33C @John_A_Lee Twitter Ads – Lead Generation Cards
  • 17. #SMX #33C @John_A_Lee Google AdWords – Gmail Sponsored Promotions
  • 18. #SMX #33C @John_A_Lee Over a 30 day period, Lead Ads outpaced traditional Newsfeed Ads in regards to conversion rate and cost-per-lead. The form fields within the ad and those on the landing page were identical: Name, Email, Phone Number, Company Name. Stats From the Trenches: Facebook Lead Ads for Buyer Ready Lead Generation Call-to-Action AdType Clicks Cost Leads Cost-per-Lead Conversion Rate Demo Request LeadAds 18579 $ 92,378.54 2543 $ 36.33 13.69% Demo Request Newsfeed Ads 26596 $ 60,719.81 1064 $ 57.07 4.00%
  • 19. #SMX #33C @John_A_Lee Video Video as a channel. Video in ad units. Video is powerful and effective. Big, Bold Images Social profiles, social ads, Gmail Sponsored Promotions and many display ad units are a big, visual opportunity to pre-qualify potential leads. Ads That Engage Facebook Carousel Ads, Google Display Network Lightbox Ads and other ad types provide a format for telling a story and engaging with an individual before they click through to your landing pages. Creative & Testing: Pre-Qualify Before the Click
  • 20. #SMX #33C @John_A_Lee Using Funnels to Succeed at B2B Advertising Report, Take Action & Scale
  • 21. #SMX #33C @John_A_Lee Getting lead source data into marketing automation and tracking through to customer is key. But… What other marketing channels influenced that lead? What other ad dollars were spent to push them down the funnel? Sales funnel attribution is the wave of the B2B future! Report, Take Action & Scale: Attribution
  • 22. #SMX #33C @John_A_Lee Use lead source data to optimize. Take action. Many ad platforms can marry marketing automation and ad performance data. Spin findings from sales funnel into new targeting within your advertising funnels. #funnelception Report, Take Action & Scale: Data Feedback Loop
  • 23. #SMX #33C @John_A_Lee Thank You! Questions? @john_a_lee john@clixmarketing.com www.clixmarketing.com

Hinweis der Redaktion

  1. To create a strong B2B advertising funnel, you first need to build your strategy as a funnel as well.
  2. Without flowing through this funnel, it is difficult to understand HOW you should set up PPC funnels on AdWords, Bing Ads, Yahoo, etc. This funnel gives you the framework to create a feedback loop. If you are tracking properly, you have the freedom to target on ad platforms at a very granular level, test a wide variety of creative and report on all of those data points from lead through to customer.
  3. Without granular, segmented data in your back-end sales funnel data, it won’t be possible to optimize for performance of anything past a lead (prospects, opportunities, customers, etc.).
  4. Perfect for top-of-funnel lead gen strategies (though not limited to – we have been using Lead Ads to generate buyer-ready leads).
  5. Ads that engage are great at early stages – prospecting and for education while nurturing leads.