Shoretel brilliantly simple_overview

ShoreTel
Brilliantly simple business communications

Presenter
Title Month/Day/Year

Discover the freedom of brilliant simplicity

© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 1

Experience an elegant all-in-one solution

Business Communication Solution
All-in-One
IP Phone System

Unified Contact Center
Communications Capabilities


Leverage the power of pure IP communications

Voice
Business Unified
Processes Messaging

Office Apps Presence
Integration And IM

Mobility Video

Mobile HomeWeb Office Airport Wifi Hotel
Collaboration
Conferencing


Realize significant business benefits

Brilliantly Simple
Pure IP Communications

Unconstrained Refocusing IT Aligning
Communications resources on communications &
& collaboration business-building business processes


Why ShoreTel?
There’s the old way of looking at the world
There’s the old way of looking at the world


Why ShoreTel?

And there’s the new way of looking at the world


A unique journey

1996
Purpose-built for IP


Gathering force

2011
19,000+ customers
in 46 countries


A fundamental difference

All down to our
BRILLIANTLY
SIMPLE
solution


Competitors are inherently complex

Modified legacy Bolted-together
technology acquired technologies

© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011

These systems have one thing in common

Cumbersome MACs.
Co-dependency with providers.

Late nights. Costly service & support.

COMPLEXITY
Demanding users.
Slow adoption.
Strained resources.

Forklift upgrades.

It doesn’t have to be that way

COMPLEXITY


Brilliantly simple ingredients

Power Ease


Overall ease

Ease: Integrate
Manage
Deploy
Inspire
Scale
Team
Use


ShoreTel’s three winning tenets

1. Unique & superior architecture

2. Lowest total cost of ownership

3. Highest customer satisfaction



1. Unique & superior architecture




A distributed, single image architecture

New York Headquarters
• Built from the ground up for IP
• Switch versus server-based
• Applications are distributed and can
run from anywhere

IP WAN

Sydney Office Paris Office Munich Office


Modular scalability for easy growth

50 Users 500 Users 5000 Users

Voice Switches (x1) Voice Switches (x3) Voice Switches (x24)

HQ Server HQ Server HQ Server

Contact Center Contact Center Contact Center

ShoreTel Director ShoreTel Director ShoreTel Director

ShoreTel Communicator ShoreTel Communicator ShoreTel Communicator


A single web-based management interface

ShoreTel Director
All for one, one for all


The epitome of complexity

Phone provisioning

Voicemail

Presence

Contact Center

Emergency
Not one, but a different Responder

tool for each activity


Centralized communication management for users

ShoreTel Communicator

• Intuitive web-based user interface
• Access from any location, across
any device
• Simplifies collaboration
• Integrates with all business apps
including Microsoft Outlook
– Unifies the inbox
– Power dialing & screen pop
– Calendar integration


And it is an open platform for business agility

Works seamlessly in any business environment, integrating:
• Custom-built applications via the platform’s open API
• Other UC/UM platforms, like IBM Lotus Sametime, Microsoft OCS & others
• Third-party phones and legacy PBX systems
• Best of bred enterprise applications



1. A unique & superior architecture




The case for the lowest total cost of ownership
$35
TCO Comparison of major $32.60
UC system vendors $29.18
(pre-tax) $30

10 year total cost of ownership
comparison based on 2011 $25
Enterprise Connect IP Telephony $21.76 $22.04
RFP configuration:
$20
2,000 users across 3 sites
TCO in $M

$15.68
Long distance charges $15
Network costs
Electricity cost
$9.87
System management, MACs, downtime $10
Support services (maintenance and upgrades)
Implementation and training $5
Capital cost for network upgrade
Capital cost for telephony system
$0

Source Data: Ferris Research, Inc., Wainhouse Research, ShoreTel Mitel Avaya Microsoft Cisco TDM
Nemertes Research, Alinean Research, The Tolly Group

© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011

It’s not just about savings: it’s also about the gains

Low Great
purchase cost customer experience

Low Impactful
deployment cost communication

Low Dynamic
operating cost collaboration

Low Productive
growth cost workforce



1. A unique & superior architecture




The customer’s opinion


ShoreTel beats ALL competitors overall

IP Telephony: All Vendors, Overall Scores

ShoreTel

Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Summer 2011

It’s not just IT Pros who rank us #1

MarketScope for Unified Communications
for the SMB Market, North America – July 2011

This MarketScope graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.


Uniquely all-in-one for a brilliantly simple solution


Unique Lowest Customer
Architecture TCO Satisfaction

Single-image, open Eliminating complexity Independently verified, world
architecture with rich APIs ensures the lowest total cost class customer service
and applications to empower of ownership in the industry, ensures a user experience
your business guaranteed second to none


All-in-One

Unique Customer
Applications
Architecture Satisfaction


Find out more

To contact ShoreTel call 1.877.807.4673

Or visit us on the web at http://www.shoretel.com


Shoretel brilliantly simple_overview

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