The role of IT in tourism

1. TOURISM
INDUSTRYYesterday, Today and Tomorrow

2. The TourismIndustry
 A country of glorious past and rich heritage.
 Places of ancient civilizations dating back to
the first ever civilization.
 Rich cultural diversity and yet integrity in the
entire country.
 Lavish temples, huge mosques, churches and
grand palaces, forts which add to the flavor for
the tourist.
 A country where the concept of Atithi Devo
Bhava exist, tourism industry holds an edge in
this growing economy.

3. The IT Industry
 One of the largest industry governing the Indian
economy.
 Has pioneered the economic development post
the Y2K era.
 Have transformed and presented an image of
being an IT giant amongst other nations.
 One of the few sectors expecting huge growth in
this recession and slow economic growth phase.
 Has made almost every sector self sufficient,
independent and of the highest quality.
 With more developments in IT, this sector is here
to serve people for ages.

4. The IT and the Tourism Industry
 As per statistics, Indian Tourism has monitored a
growth of almost 8% FTAs every year.
 The foreign exchange reserve of India have seen
an escalation of 18.2% in May 2012 than in May
2011.
 A reserve of $10 bn was achieved in 2007 and
$15 bn in 2009 and is estimated to reach $50 bn
by 2020.
 The efficiency and the effectiveness of Tourism
industry largely depends on airlines, railways,
travel agents, hotel industry and government.

5. IT in Tourism
 Tourism is an extremely information-intensive
industry.
 Development of IT facilitates speed and
efficiency.
 IT in tourism mainly includes CRS, EFT, DTN,
smart cards, satellite printers, mobile
communications and what not.
 IT is not airlines/ hotels/ travel agencies/
cruise ships that use the technology but all of
them.

6. ComputerReservation Systems
(CRSs)
&Global Distribution
Systems(GDS) Computerized networks and electronic distribution in
tourism emerged in the early 1970s.
 They became central to the distribution mix and strategy
of airlines.
 A CRS is essentially a database which manages the
inventory of a tourism enterprise, whilst it distributes it
electronically to remote sales offices and external
partners.
 Intermediaries and consumers can access the inventory
and they can make and confirm reservations.
 Airlines pioneered this technology.
 The GDS in addition to the CRS helps in ticket booking,
hotel room booking and can also rent a car.

7. The Common GDS are:-
 The best known global GDSs are Amadeus,
Galileo, Sabre, and Worldspan with Amadeus
being the only one which is largely owned by
European airlines.

8. Electronic Funds Transfer &
Smart Cards
 The EFT has revolutionized the travelling
experience.
 Travellers’ Cheque has been outsmarted by the
Electronic Fund Transfers and smart cards.
 The Smart Cards have made travelling hassle-
free and more fun-filled.
 Octopus Cards in Singapore, Oyster Cards in
UK or Smart Cards in India are the common
Smart Cards.

9. Smart Card India

10. Application of IT in domestic
travelling:
 Irctc.co.in :
The site has recorded the largest number of hits,
the largest number of subscribers and
maintains perhaps the largest database of
customers of a particular transport system in
the world.
 Redbus.in :
Travelling from any place to another within India
at any time is made possible by redbus. It
provides the data of all kinds of bus services
available within two places.

11. Applications of IT in domestic
tourism:
 Makemytrip.com, yatra.com:
Online services comprising of the entire
database of flights, trains and bus facilities
within India and abroad.
You can book tickets, plan your travel, book
hotels, plan trips within cities, night clubs and
what not.
These have really made travelling and
holidaying a lifetime experience. They make
the trips hassle free and give value for your
money.

12. System of
Information
Technologies(SI
T)
Technology Production Impacts
Distribution & sales:
-Marketing & PR
-Reservations & sales
-Advertising
-Trade shows
-sales aids
Management:
-General management
-Planning
-Finance management
-Legal affairs
-HR & Quality Control
Service production:
-Product
development
-Packaging
-Risk brokerage
-
Delivery of services to
End users
Improved
efficiency
Improved
Quality
New &
flexible
services
Spread of
news “Best
Practice”

13. Role of IT in Hospitality:
 Sales, reservations, rooms and revenue
management
 F&B applications, inventory control,
purchasing, receiving storage
 Email, intranet, extranet, voicemail,
videoconferencing
 Human resource applications
 PCs and computer networks
 Accounting
 POS
 Catering management

14. Components of IT in Hospitality:

15. Applications of IT in Hotels:
 Organization information system
 Global/international information system
 Hospitality information processing:
 Data
 Information
 Information sharing
 Electronic data exchange

16. PMS or Property Management
System
 Hub of information processing
 Rooms management module
 Guest accounting module
 Ving cards system

17. Energy Management System
 Room occupancy status reporting
 Automatic lighting control
 Minibar access reporting
 Smoke detector alarm reporting
 Central electronic lock control
 Guest control amenities

18. POS System
 Central processing unit (CPU) interfacing with
individual units
 Acts as a cash register
 Guest transactions
 Sales and guest checks
 MICROS
Choosing and Implementing a POS:
 Contingents
 Size and type of operation
 Security issues
 Guest identification verification
 Ease of training for manager and employees
 Compatible with financial applications
 Uses Microsoft Windows NT and SQL
 Scalable over time

19. Beverage Management and IT
 Scanbar
 On-going, real-time inventory control
 Tamper-proof reliability interfaced the major
POS systems
Bar coded label
Wine module
Keeps control of all wines by region,
variety or vintage
Bar code.

20. IT in Domestic Tourism
 Many states have developed their own sites for
promoting tourism:
 Kerala- www.keratourism.org
 Madhya Pradesh- www.mptourism.com
 Gujarat- www.gujarattourism.com
 Uttar Pradesh- www.up-tourism.com
 Goa- www.goatourism.gov.in
 Manipur- manipur.nic.in/tourism.htm
Other than this many countries around the world have
incorporated their own website for promoting tourism.
www.yoursingapore.com
www.tourism.australia.com
www.tourism.gov.my

21. References
 www.google.com
 www.scribd.com
 www.redbus.in
 www.irctc.co.in
 www.incredinleindia.org
 Literature on Tourism in India.
 State specific websites.