1. Lessons from the frontline of LMS
implementations
Andy Wooler
Global Learning Technology Manager, Hitachi Vantara
1st February 2018
2. Delivering on business goals via the LMS
Harnessing your LMS to create blends that work
The value of truly understanding your new system
Getting the UX right
Rolling out right – making things easy for stakeholders
Session objectives
3. “You can do anything with
technology, but people can also
stop you doing just about
everything”
From “Learning Technologies in
the workplace” by Donald Taylor,
available from Amazon.
It’s all about People!
4. The L&D team including HR
IT – in it’s broadest sense
Executives & Managers
Partners & Vendors
Users
From “Learning Technologies in the workplace” by Donald Taylor, available
from Amazon.
5 key groups
5. If your CEO is perceived as the
main driver, then get another
sponsor!
‒ Things tend to change when a
project is perceived to be the
brainchild of a departed senior
executive!
My 17 year learning journey – Lesson 1
6. For Global implementations,
ignore local in-country L&D/HR
Managers at your peril!
‒ They will have no sense of
ownership of the project
‒ Their input will be vital to the
success of your implementation
‒ Avoid giving them the sense of
having been mandated to do this
My 17 year learning journey – Lesson 2
7. Involve IT and especially, IT
Security right at the start!
‒ IT Security reviews can take a
long time to complete.
‒ Data Privacy & GDPR
‒ German Workers Council
‒ Where is the LMS hosted?
‒ Review existing suppliers
favoured by IT
My 17 year learning journey – Lesson 3
8. The skills needed by the project
leader:
‒ IT
‒ Learning (of course!)
‒ HR
‒ Data Analytics
‒ Business knowledge
‒ Has successfully done it before!
‒ Look at their network
My 17 year learning journey – Lesson 4
9. Things your vendor knows less
about than you:
‒ Your business
‒ Your current LMS and how you
use it
‒ Your requirements
‒ Your people
My 17 year learning journey – Lesson 5
10. Educate your course developers
and Instructional Designers
‒ They will not know the power of
the new LMS
‒ ID has changed and the LMS’s
changed with it
‒ Don’t just bundle them in with the
general LMS Admin training
My 17 year learning journey – Lesson 6
11. Remember, you are NOT the
user!
‒ Project team members are too
close to the system
‒ Use focus groups to help design
the User Experience
‒ Different groups for Users,
Managers and your Stakeholders
My 17 year learning journey – Lesson 7
12. Don’t leave reporting until the
end!
‒ Know what data that you need to
capture
‒ Start early with IT on the
requirements for your Data
Warehouse
‒ Ensure you have data analytics
skills within the team
‒ IT will not understand the
database scheme of your
existing system
My 17 year learning journey – Lesson 8
