AvideonCRM's
Association for Manufaturing Technology CRM Presentation
Date: Thursday, January 12, 2012 @ 11:00 a.m. ET
Richard Wiklund of AvideonCRM leads this webinar, which focuses on a high-level view of how to use, implement and improve your CRM system. He will cover topics that appeal to all areas of CRM usage: Those who have a CRM and use it well, those who have a CRM and need to start using it better, and those who do not have a CRM and may have never heard of one. Everyone will walk away with something to get their sales season started off right!
Speaker:
Richard Wiklund, Salesforce Certified Consultant – CEO, AvideonCRM, LLC
37. 2010 2011 Usage Rest of the Web Sources: Ben Elowitz, Wetpaint / comScore Social Revolution: The Web is Shrinking, Social is Growing
38. Source: Gartner Research; Smartphone, Tablet, and PC Forecast, December 2010. 2013E 1.6 billion mobile devices by 2013 Desktop 2007 2008 2009 2010 2011E 2012E Laptops Smartphones Tablets Device Growth Social Revolution: Next Generation Devices Changing How We Access the Web
40. Listen & Analyze Social Marketing Product & Partners Collaborate Service & Engage Integrate, Automate and Extend Connect & Sell Customers Employee-Facing Networks Customer-Facing Networks Enterprise CRM State of the Art Enterprise CRM In a Social Revolution
41. Logic/data Portability Any Device Ubiquitous Open No Hardware No Software Fast Automatic Upgrades Pay-as-you-go Many Learning Resources Easy Democratic Collaborative Economical Everyone The Platform: Multi-tenant Cloud Computing is the Core of the Enterprise CRM in a Social Network
43. What do they ‘like’? Where are they? What are they saying? How influential are they? Who are they connected to? Knowing Who They Are and What They “Like”…
44. Customers Partners Point of Sale (POS) Data Add All Your Data Sources To Complete The Customer Profile Back Office 1010101010101010110101010101011010101010101101010101010101010101010101010101010101010101010
45. The Employee-facing CRM Collaborate Service & Engage Integrate, Automate & Extend Connect & Sell Employee Network Enterprise CRM
50. 16,000+ Companies Third-party Research of Average Improvements Reported by Customers Service Cloud: Bring Your Customer Service into the Employee Social Network Social Monitoring Contact Center Dashboards & Reports Agent Collaboration Knowledge Communities Customer Service for the Social Enterprise
51. CRM Enterprise Integrated Automate & Extend 250,000 Apps on the Salesforce.com AppExchange Email / Web / Lead Nurturing / Finance / Back Office-ERP Cloud: Integrations
52. Smarter Decisions made as a Team Partnering with Clients Measure What Matters Share & Collaborate on Metrics Anyone Can Get Insights Fast
54. Real-Time Cloud Solutions for High Tech Hardware & Electronics Manufacturing Executive Team Operating Expenses OFR/OTD Leading Innovations Leads by Source Closed Business Sales Pipeline Revenue Trends Customer Satisfaction Support Channels Vision, Values, Metrics
55. Real-Time Cloud Solutions for High Tech Hardware & Electronics Manufacturing Executive Team Supply Chain Marketing Sales Service Supplier Management Materials Planning Purchasing Receiving Workforce Management Inventory Management Production Planning Shipping Lot and Asset Tracking Innovation Management Product Dev & Quality Launch Management Campaign Management Search Marketing Social Media Content Management Web Sites Multi-channel Marketing Key Account Management Trade Fund Management Territory Management Productivity Best Practices Partner Management eCommerce Order Capture Custom Products Sample Requests Call Center Chat Customer Portal Knowledge Management Email Warranty Management Community Management Field Service RMAs R&D Operating Expenses OFR/OTD Leading Innovations Leads by Source Closed Business Sales Pipeline Revenue Trends Customer Satisfaction Support Channels Vision, Values, Metrics
56. Real-Time Cloud Solutions for High Tech Hardware & Electronics Manufacturing Finance & HR Executive Team Supply Chain Marketing Sales Service Billing General Ledger & Budgeting Cash Management AP/AR Patent Tracking Employee Helpdesk Performance Management Time-off Manager Volunteer Tracking Recruiting Management Supplier Management Materials Planning Purchasing Receiving Workforce Management Inventory Management Production Planning Shipping Lot and Asset Tracking Innovation Management Product Dev & Quality Launch Management Campaign Management Search Marketing Social Media Content Management Web Sites Multi-channel Marketing Key Account Management Trade Fund Management Territory Management Productivity Best Practices Partner Management eCommerce Order Capture Custom Products Sample Requests Call Center Chat Customer Portal Knowledge Management Email Warranty Management Community Management Field Service RMAs R&D Operating Expenses OFR/OTD Leading Innovations Leads by Source Closed Business Sales Pipeline Revenue Trends Customer Satisfaction Support Channels Vision, Values, Metrics
57. Real-Time Cloud Solutions for High Tech Hardware & Electronics Manufacturing Information Technology Finance & HR Executive Team Supply Chain Marketing Sales Service Billing General Ledger & Budgeting Cash Management AP/AR Patent Tracking Employee Helpdesk Performance Management Time-off Manager Volunteer Tracking Recruiting Management Supplier Management Materials Planning Purchasing Receiving Workforce Management Inventory Management Production Planning Shipping Lot and Asset Tracking Innovation Management Product Dev & Quality Launch Management Campaign Management Search Marketing Social Media Content Management Web Sites Multi-channel Marketing Key Account Management Trade Fund Management Territory Management Productivity Best Practices Partner Management eCommerce Order Capture Custom Products Sample Requests Call Center Chat Customer Portal Knowledge Management Email Warranty Management Community Management Field Service RMAs IT Helpdesk Asset Management Portfolio Management Project Management Governance Operations Management Change Management Agile Development Vendor Management Quality Assurance R&D Operating Expenses OFR/OTD Leading Innovations Leads by Source Closed Business Sales Pipeline Revenue Trends Customer Satisfaction Support Channels Vision, Values, Metrics
![[object Object],[object Object], sales@avideon.com (888) 368-1237 © AvideonCRM LLC Technology Partners](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)