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1. Frequently Asked Questions of
Voice Over Internet Protocol (VoIP)

2. What is VOIP &
AIRVOIP Technology ?
• Voice Over Internet Protocol (VoIP) is technology that
allows voice traffic to be transmitted over the Internet.
• Simply put, it translates your voice into digital data and
packages it for transfer over the Internet.
• Once the voice data reaches the intended recipient, it is
translated back into voice signals. VoIP is the technologyVoIP is the technology
that enables the AIRVOI complete phone system servicethat enables the AIRVOI complete phone system service.

3. Why should I use VoIP for MyWhy should I use VoIP for My
Business?Business?
If you have an office in Toronto and an office in Ottawa
with a VOIP phone system between them, you can make
calls between the two offices over the Internet and will not
incur long distance charges.
Connect remote employees or multiple offices into the
same phone network. No matter where they are physically,
employees can reach each other through a three or four-
digit phone extension.

4. Do I need a long list of expensive hardware?
For most small business ( 1-7 employees ) all you need to run
VOIP is a broadband internet connection and a VOIP-enabled
phone(s)
Larger companies may place firewalls or other devices
between the broadband Internet connection and the
phone to prioritize voice over data requirements in a
shared broadband connection environment.
Is the quality of the voice call the same as it is
over traditional phones?
Yes, assuming that your Internet connection is sufficient. VoIP is
now a fully established, mainstream technology.

5. Will I still be able to send faxes?
Yes. You can scan or PDF your document and send it
electronically. Incoming faxes can be sent directly to your
e-mail inbox.
My office has an alarm system that is
connected to the phone line. Can I use it with
your AIRVOI Hosted PBX system?
If you have this type of alarm system, you will need to
either maintain a traditional phone line or Ask your Alarm
Company about their wireless alarm system options.
Some More FAQ’sSome More FAQ’s

6. What if my Internet
connection goes down?
Both your Internet and phone lines
will be unavailable to you, but callers
will still be greeted by your
automated attendant and will be able
to leave you messages. So even if
you are temporarily disconnected,
your business won’t be.
What if I lose power?
In the case of power loss, any
business phone system (traditional or
VoIP) will go down, however callers
will still be greeted by your
automated attendant. They can also
connect to you via extension dialing
to your cell phone. So even if you are
temporarily disconnected, your
business won’t be.

7. For More Information About VoipFor More Information About Voip
&AIRVOI Technology Contact Us&AIRVOI Technology Contact Us
AIRVOI
Suite 1000 - 10 Four Seasons
Place,
Toronto
Ontario
M9B 6H7
E - customerservice@airvoi.com
P - 1.855.724.7864

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