Workshop for ICT-enabled Deliberative Democracy Center for Social Studies (CES), Coimbra, 2016-03-03

1. Fork
the government

2. Hello, I’m @audreyt from the future!
UTC+8
UTC+0

3. “The third sector”
Full-time g0ver since 2013
Consulting and contributing to…

4. Hacking since 1989
Dad was @ Tiananmen that June:
Grew up among activists

5. 1994: Quit to weave the
Facilitate a safe space
to learn from each other
and iterate toward
actionable ideas

6. “Behind every technologist,
there is and should be much more
than mere technology.
Behind every technology, there is a
set of values informing its pursuit.
— Lu Chia Hua

7. Will Facebook �
be a catalyst for civic
participation?
No, it just makes
citizens feel as if they have
participated…
“…I have yet to come up with something
practical that allows lazy people )
engage in real action.” ̶ 張大春 (2013)

9. “Tofu”: Bite-sized tasks

10. “Tofu”: Bite-sized tasks

11. Here Comes Everybody

12. Here Comes Everybody

13. Here Comes Everybody

20. April 2015: Nepal Earthquake
72 hours, 2,222 mappers�
= 74,045 roads + 152,795 buildings mapped

21. Open
Source
�
Hands
On
Public
Spirited
Social
Activism
Civic
Media
Free Software

22. Hackathons

23. Hackathons

24. Hackathons

25. Contribute Participate
Pitch + — Hack ' — Present ,
All-Day Hackathon

26. Worse is Better

27. Worse is Better

28. Worse is Better

29. moedict.tw
7 million visits per month
500,000 users
Popular words:
• 香山居士
• 十一哥
• 幼路
162k Mandarin
86k Cross-Strait
44k Mandarin-Holo
20k Holo-Mandarin
15k Hakka-Mandarin
5k Amis-Mandarin-
English
• 89k Tibetan-Mandarin-
English
• 15k Amis-French
Popular words:In Progress:

30. 2013-01-26
Ping Yeh
I will attend the Hackathon
from abroad to work on an
Open API for entries, idioms,
definitions and examples for
Traditional Chinese.
Revised MoE Dictionary
Ministry of Education
Moedict.tw
“Reclaim our Language”

31. 160k Traditional Chinese entries
High quality, official sources
Rich in classical examples
Still frequently updated!
1945 1996

32. � Results are not bookmarkable
� Rare glyphs ( ) not encoded
� Mobile devices not supported
�
“Best viewed in Internet Explorer 5.0+ .�
and Netscape 4.7+”
Rare glyphs ( )Rare glyphs (
1996

33. Auto-logout after 30 minutes
(but there’s no login…)

36. CC0 1.0 Universal
We have dedicated the work to the
Commons by waiving all of our rights
to the work worldwide under copyright
law and all related or neighboring
legal rights we had in the work, to the
extent allowable by law.
Works under CC0 do not require attribution.
When citing the work, you should not imply
endorsement by the author.

37. Permalink
moedict.tw/

38. Permalink
moedict.tw/

39. Share

40. Share

41. Share

42. Collaborate

43. Amis-Mandarin-English
82,180 words digitized in 53 hours
Ministry of Education Dictionary
5,602 errata reported in 18 days

44. amis.moedict.tw

45. Cooperation
Coordinated Consensus

46. Collaboration
Rough Consensus

47. Fork & Merge

48. edu.tw3du.tw
data.g0v.tw data.gov.tw

49. budget.taipeibudget.g0v.tw

50. “What we demand is not merely
open, deliberative technology.
What we demand is to shine a light
on the closed-door decision-making
by the privileged powers behind the
government.”

51. Asymmetry of Information

52. 0th Sunflower
Digital Camp
#CongressOccupied

53. Hong Kong
~200k Protestors
Self-organized
Actocracy
9/26

54. Hong Kong
~200k Protestors
Self-organized
Actocracy
~200k Protestors
Self-organized
Actocracy
9/26

55. Hong Kong
~200k Protestors
Self-organized
Actocracy
~200k Protestors
Self-organized
Actocracy
Hong Kong
~200k Protestors
Self-organized
9/26

56. Hong Kong
~200k Protestors
Self-organized
Actocracy
~200k Protestors
Self-organized
Actocracy
Hong Kong
~200k Protestors
Self-organized
Hong Kong
~200k Protestors
Self-organized
~200k Protestors
Self-organized
9/26

57. �

58. �

59. �

60. �

61. �

62. Cable, Power, Radio
Live Broadcasting
3/8

63. 3/19
Hackfoldr
Live Video → Transcripts

64. Transparent Walls

65. “Only a neutral ‘Net
can connect people
inside and outside
of the wall.
Communication
reduces conflicts &
misunderstanding
� That was my
only intention.”
0
#NetNeutrality

66. 3/24
EtherCalc Offline
g0v.hackpad.com Offline

67. 3/26
#CivicJournalism

68. 3/26
#CivicJournalism#CivicJournalism
In order to maintain the
normal development of a
democratic and pluralistic
society, freedom of press is
an indispensable mechanism,
and shall be protected under
Article 11 of the Constitution.

69. 3/26
#CivicJournalism#CivicJournalism
In order to maintain the
normal development of a
democratic and pluralistic
society, freedom of press is
an indispensable mechanism,
and shall be protected under
Article 11 of the Constitution.Article 11 of the Constitution.Article 11 of the Constitution.Article 11 of the Constitution.
The freedom of newsgathering within the freedom of press not
only protects the newsgathering of a journalist who works for a
press institution, but also protects an ordinary person who gathers
information with the aim of providing newsworthy information to
the public or promoting the discussion of public affairs to
supervise the government.

70. 3/29 Informed Review
Are you affected by CSSTA?
Enter company name to find out…
你被服貿了 ？

71. 3/30

72. #Loomio
“Real democracy needs to include everyone.”
Civil · Constitutional · Convention

73. Mediation Space

74. vTaiwan.tw
網路法規調適
e-Rulemaking
InfoSecurity
Telework
Telemedicine
e-Retail
Privacy &
De-identification
Internet Tax
MOOCs
Data Levy &�
Open Data Definition
Equity-based
Crowdfunding�
Closely-held LLC

75. Rulemaking 2.0:
Understanding and Getting Better
Public Participation
Using Social Media in Rulemaking:
Possibilities and Barriers
— Michael Herz
— Cynthia R. Farina & Mary J. Newhart

76. 1. Lack of Stakeholder Awareness
2. Low Participation Literacy
3. Information Overload

77. 2014/12/09: Telework meeting
12/20: Hackath11n
“We can’t find teleworker representatives…�
Would you like to form an union?”
2014/12/09: Telework meeting
12/20: Hackath11n
Taiwanese startups �
can we not register at
Cayman Islands?
可以不要去開曼設公司 ？
— Jaclyn Tsai, Minister without Portfolio
Minister Jaclyn Tsai:

78. Case Study: Closely-held LLCs
https://vtaiwan.tw/closelyheld/
� 2/1 — Initial discussion (132 total )
� 3/12 — Public consultation
� 3/17 — Working Group formed
� 5/1 — Draft act sent to Legislature
� 6/1 — Bipartisan committee approved!

79. Working Group Meetings

80. SayItSayItSayIt

81. • Informative slides & Keyword lexicons
• Cross-sectoral mediators
• Crowdsourced agenda for F2F hearings
• Safe space — Civilised discussions only
Design Principles

82. Proposal Requirements
� Main stakeholders must be netizens
� Directly related to laws & regulations
� Open-ended, without preset solutions
� 30-day minimum for initial discussions

83. � 1 million website requests per month
� 30,000 Subscribers
� 2,000 Commenters
� 45 Working Group members
Engagement Metrics
Net Promoter Score®: 85%

84. Tools
� Civilized Construction Kit
�
�
�
� Focused
Conversation Method
Civilized Construction Kit
Focused
Conversation

85. �
� Ministries with @usernames
7-day guaranteed official replies�
� Participants form Working Groups
� Shared online-offline collaboration

86. Join.gov.tw
Volunteer-run � Government-run
Early Consultation � Whole Lifecycle
Online Stakeholders � General Public

87. “What we demand is that
policy-making must have a
deliberative democratic
spirit and attitude.”

89. Professional Mediators

90. Next stepsNext stepsNext stepsSpecific issue
Crowdsourced Agenda
Open Data
Deliberation guaranteed
“I feel / I think…”

92. Independent Analysis

93. � Group 1 (45%)
� Group 2 (54%)
Since the MOTC has already rejected Uber's administrative
appeal, I think Taipei city government should cancel the
company registration of "Taiwan Uber Inc.”
When I am not in a hurry, I prefer to call Uber even
if there are plenty of taxis in the street.

94. � Group 1 (43%)
� Group 2 (56%)
Since the MOTC has already rejected Uber's administrative
appeal, I think Taipei city government should cancel the
company registration of "Taiwan Uber Inc.”
When I am not in a hurry, I prefer to call Uber even
if there are plenty of taxis in the street.
Since the MOTC has already rejected Uber's administrativeSince the MOTC has already rejected Uber's administrative
appeal, I think Taipei city government should cancel the
company registration of "Taiwan Uber
I think it is the responsibility of the MOTC to actively
outlaw unlicensed passenger vehicles.
Currently, the only way for traditional taxis to survive is
to join a taxi fleet. This is not due to a government policy,
and UberX has subverted this unwritten rule. I think it is
quite awesome!

95. � Reflections
I think that we live in an technological era.
Infrastructures & regulations shall progress along
with the modern development.
Drivers should be reviewed to protect and
ensure the interests of both riders and drivers.
Safety is the number one priority.

96. � Expectations
The government should leverage this opportunity to
challenge the taxi industry to improve their management
& quality control system, so that drivers & riders would
enjoy the same quality service as Uber.
I think every effort should be made to shut
down UberX’s unlawful activity. There is no
need to ask the people to express an opinion.

97. 1. I think the government should set up a fair regulatory
regime on transportation instead of protecting certain
groups with vested interests.
2. On the issue of paying taxes in Taiwan, Uber has the
responsibility to put forward a responsive mechanism
to adequately convince Taiwan's community.
3. I think UberX should follow the practices of taxis and
requires their vehicles to display the registration
certificate, license and complete driver’s information
at a visible place in the vehicle.
� Suggestions

98. � Suggestions
4. I think transportation is similar to food and medicine in
that it should be subject to more stringent definitions
and checks than for other general service platforms.
5. I think private passenger vehicles should be registered.
They should be limited to two shifts per day in order to
achieve the carpooling effect. An additional passenger
protection insurance cover should also be purchased.
6. I think it should be permissible for a for-hire driver to
join multiple fleets and platforms.

99. �
�
�
�
�
�
�
�
� �
�
�
�
�
• uberX Private Vehicles are illegal
�
• Declared illegal:
Comparative Analysis

100. 8/27 Public Deliberation

103. archive.tw

104. Empowered Spaces

105. Next stepsNext steps
Objective � Reflections � Ideas � Decisions
Who is involved?Who is involved?
What do we want to know?What do we want to know?What do we want to know?What do we want to know?What do we want to know?
How shall we respond?How shall we respond?How shall we respond?

106. fact.g0v.tw

107. vTaiwan.tw
Regulations should adapt along with our needs, rather
than forcing innovations into the existing framework.
People who vote similarly are grouped.
Click a group to see which viewpoints they share ...
writes:
Welcome to a new kind of discussion - vote on people's opinions and
contribute your own
Agree Disagree Pass / Unsure

108. � (208)
� (374)
� (341)
(3 )
Short-term rentals must be regulated with registrations,
fire-fighting equipments, issue invoices and pay taxes.
90%
Quality assurance is paramount — owners
must provide genuine photos. 90%
Lovers of B&B should already understand that, unlike
hotels, it carries potential risks just as with fraudulent
sellers on online C2C shopping sites. We just need an
effective public evaluation system. 94%

109. � (208)
� (374)
� (341)
Short-term rentals must be regulated with registrations,
fire-fighting equipments, issue invoices and pay taxes.
90%
Quality assurance is paramount — owners
must provide genuine photos. 90%
Lovers of B&B should already understand that, unlike
hotels, it carries potential risks just as with fraudulent
sellers on online C2C shopping sites. We just need an
effective public evaluation system. 94%

110. � (374)
� (341)
Quality assurance is paramount — owners
must provide genuine photos. 90%
Lovers of B&B should already understand that, unlike
hotels, it carries potential risks just as with fraudulent
sellers on online C2C shopping sites. We just need an
effective public evaluation system. 94%
� (208)
Short-term rentals must be regulated with registrations,
fire-fighting equipments, issue invoices and pay taxes.
90%

111. �
Airbnb should pay local taxes on the owner’s behalf. 90%
Owners should provide public accident liability insurance. 97%
It is important to clearly define Airbnb’s legal status. 97%
Residential occupancy should be limited like in Netherlands. 85%

112. Main Contention
Personally I will not book on Airbnb,
because tenants are without legal
protection. 33%
For resource sharing and increasing local
tourism — Taiwan tourism is more
expensive than abroad — I am in favor of
legalization of Airbnb.
67%
88%

113. Airbnb is not just a hotel alternative, but also a way
to deepen a visitor’s connection to our local culture.
Let’s focus on protecting the interests of landlords
and tenants on housing and security.
91%
For backpackers, Airbnb is one of the better choices.
90%
� Reflections

114. I hope that the Government can respond with ways to
make users can feel at ease, to constantly adapt with
innovators, rather than seeing them as troublemakers.
For Taiwan’s economy, any innovative ideas to create a
variety of job opportunities, new resources, and
financial flows should be encouraged! 90%
The Government should actively supervise
platforms similar to Airbnb, not suppress them
with reactionary regulations. 88%
� Expectations

115. Regions
• Allow individuals to rent out their own main residence, with federal
tax, VAT, state tax, municipal (city) tax, County (county) tax: North
Carolina Department of Revenue imposed 6.75-7.5% sales tax for
stays up to 90 days. Buncombe County's Finance Department
imposed 4% Occupancy Tax.
Legalisation
Taxation
Registration
• In accordance with an Airbnb-friendly law, from January 1, 2015 an
advance fee (including all cleaning fee) 5% is paid on behalf of landlord
as tourist tax to municipalities.
• March 26, 2015 Deregulation Act came into force, in accordance with Part
1 of Local Government Finance Act, provides overnight accommodation
will be required to pay a council tax.
• March 2014, Bill ALUR, short rentals on residential legalized
without further obtain local government permits; also non-
self-use residential rentals allowed in certain cities.
• Hotel Industry Trade Unions (CEHAT) appealed, as tourism is
main source of income for Spain, the government should tax
Airbnb.
• June 30, 2015 announced the "Regulatory Reform Plan" to discuss the
issue and is open Airbnb similar small-scale residential mooring services
industry.
• Must register as hotel according to law. Such as: the development of tourism in
section 2, the hotel industry "refers to the tourist hotel industry other than in the
name of a particular person does not offer a variety of ways to stay days or weeks,
rest and collect fees and other profit-seeking enterprise-related services."
Comparative Analysis

116. 10/1 Public Deliberation
“We agree with everything.”

117. Thanks to…
@don-democracy �
ETBlue
ipa
tkalu
tkirby
ddio
darbychang
dylandy
simonpai
jimyhuang
walkingice
a-tsioh
muan
johnlinp
hcchien
thewayiam
chiahao
CYLI
vtw.link
Helena
titus001
dychien
cttang
isism
peggy.lo
pofeng
kiang
a0kman
charlene
stephanie
sharon
stella
angelwong
jasminelai
jimhuang
CLKao Jaclyn T.L.Lin ChiaHua
Whiski T.H.Schee TonyQ
Operators
Moderators

118. “Whatever happens, we shall confront
this challenge as individuals and as a
group — through practical action,
one step at a time.”
G P
C
M

119. Clicktivism
Hacktivism

120. Clicktivism
Hacktivism
Like / Unlike

121. Clicktivism
Hacktivism
Link Sharing
Like / Unlike

122. Clicktivism
Hacktivism
Link Sharing
Like / Unlike
Link Sharing
Questions and Answers

123. Clicktivism
Hacktivism
Link Sharing
Like / Unlike
Link Sharing
Questions and AnswersQuestions and Answers
Discussion

124. Clicktivism
Hacktivism
Link Sharing
Like / Unlike
Link Sharing
Questions and AnswersQuestions and Answers
DiscussionDiscussion
Deliberation

125. Clicktivism
Hacktivism
Link Sharing
Like / Unlike
Link Sharing
Questions and AnswersQuestions and Answers
DiscussionDiscussion
Deliberation
Agenda Setting