An overview of ITAP services and capabilities. The examples highlight a client problem, the tool or service that ITAP offered, the solution to the client problem and the outcome.

1. 1
A Global Leader: Enabling people
and organizations to succeed
across borders
An Overview of ITAP Services and Capabilities
Organizational Diagnostics and Strategy
Global Workforce Assessment,
Development/Learning Design and Facilitation
Local Business and Cultural Knowledge
Global Leadership and Management Development
Cross-cultural Research
…to Resolve Client Needs
©2017 ITAP International, Inc. All Rights Reserved.

2. ITAP Can Help Your Organization…
• Assess the effectiveness of your recruitment, selection and
succession policies to insure that your talent pool is diverse and
matches the qualities and characteristics that will succeed in various
cultures
• Identify development needs - a gap analysis should address both
individual needs and the global talent pool so the organization can
leverage needs across large employee populations
• Design learning opportunities that match leaders' learning styles,
because these, too, differ across cultures
• Provide cross-cultural coaching for executives and leaders
working in a multi-cultural environment
• Assess cultural profiles
– to help leaders and employees with self-understanding, the first step to
appreciation of cultural differences
– to identify whether location cultures differ
2
©2017 ITAP International, Inc. All Rights Reserved.

3. 3
ITAP Consulting: Working at the intersection
of business and cultural issues
1. Growth and sustainability - entry into emerging
markets
2. Diversity and inclusion (D&I)
3. Merger & Acquisition organizational Integration
4. Talent assessment, retention and development
5. Global/virtual team effectiveness
©2017 ITAP International, Inc. All Rights Reserved.

4. ITAP Americas, Inc.
12 Client Examples
References furnished upon request
4
©2017 ITAP International, Inc. All Rights Reserved.

5. 6
Clients often testify to the positive results
achieved from ITAP’s tools and approaches
You showed your commitment to building our relationship by giving us
content up front, before we even had an agreement.
German/US American Medical Devices Company
This is impressive work. You have captured the voices of each of the
groups. Thanks – we know you've gone beyond the contract.
VP of Diversity at a global pharmaceutical company
Without hesitation, ITAP exceeded our very high expectations. We will
look forward to partnering with you again in the future.
Organizational Effectiveness Group Manager at a global financial services company
©2017 ITAP International, Inc. All Rights Reserved.

6. 7
Client Example 1: ITAP supports multi-
cultural marketing agenda
1. The Problem 2. The Tool/Services
US insurance company identified
wealthy cultural groups as targets.
Wanted senior management buy-in to
expand marketing efforts.
Culture in the Workplace
Questionnaire™
Cultural overview of their market
3. The Solution 4. The Outcome
Provides market data and cultural
information to support C-level
executives in developing multi-cultural
marketing strategy and tactics.
Expanded agency recruitment
Improved collateral materials
(culturally sensitive and targeted)
Revised product names and sales
tactics
©2017 ITAP International, Inc. All Rights Reserved.

7. 8
Client Example 2: ITAP improves
executive team effectiveness
1. The Problem 2. The Tool/Service
Global biotech firm seeks to integrate
senior executives from companies
acquired over 3 years.
Executive Interviews
Global Team Process
Questionnaire™ (GTPQ)
Identification of dilemmas
3. The Solution 4. The Outcome
ITAP analyzes data collected, creates
an executive off-site, facilitates
discussion of dilemmas, and helps
define outcomes.
Reorganized senior team into two
distinct bodies. One reporting group
and a smaller decision making group.
Communication protocols defined and
roles clarified.
©2017 ITAP International, Inc. All Rights Reserved.

8. 9
Client Example 3: ITAP improves multi-
cultural team effectiveness
1. The Problem 2. The Tool/Service
Global pharmaceutical company
seeks to reduce tensions among a
multi-cultural team of global franchise
leaders and increase team
effectiveness.
Global Team Process
Questionnaire™ (GTPQ)
Delivers team productivity
intervention
3. The Solution 4. The Outcome
ITAP designs team results seminars
and provides follow-up leader/team
member coaching based on the
GTPQ findings.
Identified areas for improvement of
team effectiveness
Identified and measured change
(significant improvement in team
cohesiveness and collaboration) over
time
©2017 ITAP International, Inc. All Rights Reserved.

9. 10
Client Example 4: ITAP improves
organizational integration
1. The Problem 2. The Tool/Service
Global chemical company seeks to
align organizational cultures post
acquisition.
Organizational Cultural Assessment
Instrument
Culture in the Workplace
Questionnaire™
Global Team Process
Questionnaire™
3. The Solution 4. The Outcome
ITAP analyzes data collected,
measures organizational cultural
differences, links personal values
data to identifies areas where
integration will be difficult.
Recommends approaches.
Headquarters realizes unintended
consequences of initial integration
actions.
Seeks to redress approaches to
accurately address new
organizational culture aspects.
©2017 ITAP International, Inc. All Rights Reserved.

10. 11
Client Example 5: ITAP decreases
strategic planning time frame
1. The Problem 2. The Tool/Service
Korean division of global
pharmaceutical company seeks to
conduct strategic planning approach.
eStrategyMapper™
3. The Solution 4. The Outcome
ITAP creates offsite, uses application
to include employees at decision
points, defines new strategy.
Creation of mission, vision, values
Alignment of strategy with customer,
organization and employee needs
Creates mini-maps with action items
for all levels of the organization
including employee development to
align with the strategy
©2017 ITAP International, Inc. All Rights Reserved.

11. 12
Client Example 6: ITAP develops global
financial business partners
1. The Problem 2. The Tool/Service
American FMCG company needed to
develop finance leaders who were
focused on strategy and analysis
(forward view) rather than just
reporting the numbers (re-view).
Designs/delivers Leadership
Development program
Designs finance curriculum for web
delivery
3. The Solution 4. The Outcome
Identifies operational business
partnership competencies (more
COO than Director of Finance).
Creates/co-delivers Leadership
development training.
Prepares subject matter trainers.
Creates content for webinars
(ongoing finance curriculum).
Measurable financial business partner
competencies
Webinar curriculum developed
including appropriate finance
content/presentations for 4000
finance ee’s worldwide
Trained Finance Subject Matter
Expert (SME) as presenters
©2017 ITAP International, Inc. All Rights Reserved.

12. 13
Client Example 7: ITAP increases merger
/ acquisition success
1. The Problem 2. The Tool/Services
Korean financial services company
needed to align the company culture
across subsidiaries.
Organizational Cultural Assessment
Instrument
Culture in the Workplace
Questionnaire™
3. The Solution 4. The Outcome
ITAP assesses corporate culture and
subsidiary culture and identified gaps.
Compares organizational culture
(“desired state”) to employees’
cultural preferences.
Aligned business operational units to
senior leaders “desired state” of
corporate culture
Action plans to address culture gaps
(of subsidiaries) using employee data
to focus on potential trouble spots
©2017 ITAP International, Inc. All Rights Reserved.

13. 14
Client Example 8: ITAP assesses and
develops regional and global leaders
1. The Problem 2. The Tool/Services
German high tech firm wanted to
identify local talent and assess
whether they are ready for regional
development or global development
roles.
Talent Potential Analysis (assessment
center design and delivery)
Leadership Development program
localization design and global delivery
3. The Solution 4. The Outcome
Assesses identified talent against
defined core competencies.
Facilitates quantitative and qualitative
scoring.
Makes recommendations for
individual development.
Ranked talent as Local, Regional or
Global
Identified strengths and areas for
development
Recommended readiness
for promotion
©2017 ITAP International, Inc. All Rights Reserved.

14. 15
Client Example 9: ITAP conducts research
on cultural attitudes about risk and safety
1. The Problem 2. The Tool/Services
Global oil exploration company seeks
to measure the attitudes towards risk
and safety.
Culture in the Workplace
Questionnaire™
Custom Cultural Attitudes (Safety)
Survey
3. The Solution 4. The Outcome
Assesses attitudes of employees and
vendor employees involved in
construction or oil rigs.
Conducts research on target
candidate populations to assess
differences in attitudes concerning
safety and risk on the job.
Identified new cultural dimensions
relations to risk and safety
Recommended alternative
approaches to safety
©2017 ITAP International, Inc. All Rights Reserved.

15. 16
Client Example 10: ITAP decreases
cultural risks in call center location
identification
1. The Problem 2. The Tool/Services
US Medical devices firm wants to
regionalize their world wide call
centers to gain efficiencies.
Culture in the Workplace
Questionnaire™
Custom Cultural Attitudes (Health)
Survey
3. The Solution 4. The Outcome
Assesses national culture issues,
attitudes about call centers, attitudes
about health.
Conducts research on target
candidate populations.
Provides analysis of benefits
requirements and practices.
Identified potential cultural issues in
recruitment and selection,
onboarding, training, and managing
performance
Assessed HR statutory requirements
to avoid legal and cultural risks
©2017 ITAP International, Inc. All Rights Reserved.

16. 16
Client Example 11: ITAP increases
success of talent pool in relocation
assignments
1. The Problem 2. The Tool/Services
Asian client relocating "talent" to other
Asian countries, even with lots of
training support, found that only15%
of their relocated talent received an
Exceptional performance rating in
their new assignment
Culture in the Workplace
Questionnaire™
3. The Solution 4. The Outcome
One hour debrief of results as pre-
departure preparation for relocating
talent added to existing pre-departure
support
The results showed an increase to
almost 45% of the talent receiving an
Exceptional performance rating.
©2017 ITAP International, Inc. All Rights Reserved.

17. 17
Client Example 12: ITAP improves
relationships during global process
transfer
1. The Problem 2. The Tool/Services
Global Financial institution has
offshored 70%+ of its finance
organization and processes.
Requests help for those working
across cultures
Culture in the Workplace
Questionnaire™
3. The Solution 4. The Outcome
Designed 2 day “Working Across
Offices” program for managers
designed a ½ day “Strengthening our
Business Practices” for non-
managers.
Identified 5 “Drivers of Business
Partnership” (including Cultural
Literacy)
Best practices have been identified by
the program participants and
significant financial savings have
been realized
Solution maps identified how each
side needed to behave differently to
be effective business partners
©2017 ITAP International, Inc. All Rights Reserved.

18. 18
Catherine Mercer Bing
CEO, ITAP International, Inc.
Managing Director, ITAP Americas
353 Nassau Street, First Floor
Princeton, NJ 08540 USA
(W) +1.215.860.5640
(M) +1.609.937.1557
http://www.itapintl.com
cbing@itapintl.com
SKYPE: CatherineBing
©2017 ITAP International, Inc. All Rights Reserved.
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