Tata AIG General Insurance Company - Insurer Innovation Award 2024
Socially Savvy Seminar-DFW
1. Welcome to…
Marketing Campaigns
that deliver results
via Social Media
Presented by Jackie Bese
Managing Partner at Atomic Design & Consulting
#SSSDFW @AtomicJackie
2. WHO AM I LISTENING TO
…AND WHY?
Jackie Bese; AtomicDC.com
15 years as Internet Marketing Agency Owner
B2B, B2C, Nonprofit, Publishing, Sports and Public
Active in Social Media Marketing Community
HASHTAG: #SSSDFW @AtomicJackie
3. TODAY’S FOCUS
Integrating Social Media into your business
Simple ways to manage your networks
Some common mistakes we see
Making sense of it all
HASHTAG: #SSSDFW @AtomicJackie
4. Twitter Vocabulary
• @mention or @reply example: @AtomicJackie
• RT, Tweet example: RT @AtomicJackie
• #hashtag example: #SSSDFW
• DM or “DM me” example: d AtomicJackie
• Via
• #FF
HASHTAG: #SSSDFW @AtomicJackie
5. Families, Friends and Brands are driving
people to social media sites like
Facebook, Twitter, and YouTube.
HASHTAG: #SSSDFW @AtomicJackie
6. “Ouch, I just got in a car wreck!”
WHO CARES?
HASHTAG: #SSSDFW @AtomicJackie
10. GETTING STARTED
Places you may need to be…
• Google+ “Participate where your
• Facebook customers, staff, and
• Twitter vendors already are.
• LinkedIn / LI Groups How do you know
• Foursquare where that is?
• Flickr ASK if you have to!”
• Blogs
• Industry Specific Niches
HASHTAG: #SSSDFW @AtomicJackie
11. GETTING STARTED: PROMOTION
Be sure to involve your entire organization. The
company staff should know why & how you are
using social media.
PROMOTION TIPS
Have staff promote, place in your email newsletter
& marketing materials, website(s), email
signatures, receipts & invoices, banner ads, get
Creative!
HASHTAG: #SSSDFW @AtomicJackie
16. SocialMention.com
Topics
Sentiment
Top keywords
Top users
Top hashtags #
Sources
Links to articles
HASHTAG: #SSSDFW @AtomicJackie
17. COMMON MISTAKES
We see these all the time…
• No defined professional manager
• No SM policy for employees
• No strategy, goals, measurements defined
• Inconsistent branding & naming
• Me!! Me!! Me!!
• Infrequent updates
• Not claiming directory listings (ie. Google Places)
• Staff not promoting
HASHTAG: #SSSDFW @AtomicJackie
18. Facebook Quick Tips – 80/10/10 Rule
• Create a landing page
• Invite clients to participate
• Entertain
• Inform
• Ask for the business
• Add photos
• Promote others
• Leverage Facebook ads
HASHTAG: #SSSDFW @AtomicJackie
19. Location Based Social Media
Check in, add tips & ratings to
locations around your area to alert
people you’re nearby.
HASHTAG: #SSSDFW @AtomicJackie
20. SEO BENEFITS
Social signals are factoring in organic results.
Personalized results are already a reality for searchers!
21. MEASURING ROI: AN IMPERFECT SYSTEM
• Direct / referral traffic to site
• Organic search results
• Event participants
• Newsletter registrations
• Reach, Fans, Engagement
• Redeemed offers
• Support costs down?
• Recruiting costs down?
HASHTAG: #SSSDFW @AtomicJackie
22. CASE STUDY: DAVEYOBRIEN.ORG
• Doubled previous years’
registrations in 18 days
• Over 3,000 Facebook fans in first
month (now almost 20,000)
• At height of campaign; mentioned
every 2 minutes on social media
• 8,431% increase in site traffic after
one month
HASHTAG: #SSSDFW @AtomicJackie
23. Thank you, time for Questions…?
Connect with me here:
Twitter.com/atomicjackie
LinkedIn.com/in/jackiebese
Facebook.com/jackiebese
Download these slides at:
AtomicDC.com
HASHTAG: #SSSDFW @AtomicJackie
Hinweis der Redaktion
What is the DRIVING factor behind all of this social media.
Back to who is DRIVING social media? Well, perhaps this person…
Many of us are looking for that magic cash cow but few define what exactly that is. Goals of social media can be everything from Increase sales & awarenessDecreasing costsAttracting Quality TalentListening for changes in the market placeIncreasing customer loyalty And so much moreStart your push into Social media with some of these questions answered.