This presentation was held at Arkansas State University in Jonesboro, Arkansas. Abbi Siler wrote and taught the seminar. Here is an updated list of seminars happening Northeast Arkansas: http://asbtdc.org/training/jonesboro-events/

1. 5 Small Business Strategies
for Social Media
Abbi Siler
Training/Business Consultant
lsiler@astate.edu l @abbisiler

2. Links You Need to Know
• www.quantcast.com
• www.getlisted.org
• www.allfacebook.com
• www.klout.com
• www.twuffer.com
• www.hootsuite.com
• www.mashable.com
• www.techcrunch.com

3. Social-nomics.
http://youtu.be/zxpa4dNVd3c

4. Crazy Statistics
• Facebook users spend an average 6.35 hours on the social network each
month via their desktop computer.
• Instagram now has over 150 million users.
• 1 in 6 internet users are on Pinterest – what’s more they are well educated
and average salary is $75,000.
• 60% of LinkedIn Users have clicked ads on the network.
• 25% of users who share a complaint about a product or business on
Facebook or Twitter expect an answer within 1 hr.
• 70% of Marketers say that content marketing has increased their brand’s
awareness. 65% of Marketers sited an increase in budget for their social ad
campaigns in 2013.
• Pinterest drives twice the website referral traffic than Twitter, LinkedIn and
Google+ combined.
Source: http://www.spredfast.com/blog/2013/12/18/14-stats-to-inform-your-2014-social-marketing-strategy/

5. Facebook
• A simple Facebook Icon alerts visitors to your website and can help increase your
likes.
• Facebook is going to give you mass distribution.
• Use pictures and balance your posts between links to your site and information
that is relevant to your audience.
• Facebook is a great social network to build credibility and trust with customers.
To get started post once or twice a day or at minimum 3 times a week. The more
you share, the more likely you are to show up in the newsfeed.
174,000,000+ people in United States
1,540,000+ people in Arkansas
66,000+ people in Jonesboro (25 mi)
*Data collected April 2014 via Facebook Ad Engine.

6. Twitter
• A simple Twitter Icon alerts visitors to your website and can help increase your followers.
• Twitter is a little smaller than Facebook and more easily targeted toward specific
audiences.
• The goal on Twitter is a conversation and information sharing. Only 140 characters, so
keep it short and sweet.
• A bit more of a time commitment – you want to tweet at least 3-5 times a day to get
started and to grow.
• Hashtags are your best friend on Twitter when used effectively.
645,750,000+ total Twitter Users
58 million tweets sent per day
2.1 billion search queries per day
40% of users who watch Twitter but do not tweet
*Data collected March 2014 via Statisticbrain.com

7. LinkedIn
• LinkedIn is the professional network – what you share here will be building your
personal brand or your company’s brand.
• Share articles, tips and join groups that are pertinent to your industry.
• This network works great for legal offices, CPAs, Real Estate and other businesses
that really depend on the personal brand of their employees and owners.
• Learn more about creating a Company Page – this is a great tool for recruitment
and product/services marketing.
270,000,000+ total Twitter Users
84 million LinkedIn users in the United States
187 million unique users per month
38% of users visit the site on a mobile device.
*Data collected March 2014 via Mediabistro.com

8. Let’s take a break
& take time to connect online!
Facebook: facebook.com/asu.asbtdc
Twitter: @asbtdc_asu
Pinterest: pinterest.com/astatesbdc
Instagram: instagram.com/asusbtdc

9. Understanding The Big Picture
Your
Website
Word of Mouth
& Traditional
Marketing
Social Media &
Search Engine
Optimization
Blogging/Content
Marketing
Mobile
Marketing
Online
Advertising & Pay
Per Click (PPC)

10. The Five Strategies
• Get passionate about marketing.
• Understand your audience.
• Establish credibility.
• Measure your efforts – ROI & Goals.
• Pace yourself with effective time management.

11. Finding Your Marketing Passion
• Do you love your job? Do your employees love their job? Do you
probed a GREAT service? Do you naturally talk about your
business at community functions?
• If YES – then you are well on your way to passionate marketing.
• If NO – you may want to think about the pros of the business. It’s
going to be hard to convince people your business or products are
top-notch if you don’t believe it yourself.
• Social media takes TIME, dedication and passion to get the job
done. If you don’t have time, dedication or the passion for it find
someone on staff who does.

12. Understanding Your Audience
Do some research & ask these questions:
• what are your competitors doing? Don’t mimic, just find out.
• what are your customers doing?
• what questions are your staff answering?
• who buys your service/product? Demographics.
• where is this demographic spending time online?
• are you there?
• if you are there, when? What time?

13. Credibility & Presence
Provide relevant and informative information in a simple yet
helpful way!
• Be available – don’t start something unless you can finish it!
• Be responsive – don’t ever let a comment go unnoticed.
(positive or negative)
• Stand Out – provide something no one else is providing OR
present the information in a creative way.
Content, Content, Content! It’s the key to success!

14. How To Measure Your Efforts
• Facebook Insights – demographics, clicks, impressions and
more!
• Klout.com – a great barometer for your social media
presence.
• Google Analytics – compare your website traffic and
statistics to your social statistics – find decrepencies, gauge
effectiveness and use for decision making.
• Hootsuite – great tools for click through rates and time
management!

15. Questions?

16. Contact Us
Arkansas State University
Small Business and Technology
Development Center
(870) 972-3517
asusbtdc@astate.edu
www.astate.edu/a/sbtdc
www.facebook.com/ASU.SBTDC
www.twitter.com/asbtdc_asu